Trusted Agent profile · London
★★★★★
264 reviews across 2 platforms
5-11 Green Lanes, London, N13 4TN
Paul Simon Lettings's office in London, at 5-11 Green Lanes, is rated 4.4 out of 5 across 264 reviews on two platforms, including 260 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Paul Simon Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Paul Simon Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Google“Great experience with [Paul Simon ]. They made the process of finding my new home easy and smooth. Very professional and helpful team, thank you!”
Dear Mariyana Thank you so much for your kind words! We’re delighted to hear you had such a … More
5/5
GoogleGreat service from the team & Pantelli.
5/5
GoogleFriendly & seamless service! Really easy to work with
Dear Aisha Thank you for reviewing the service you received. Much appreciated! Best regards Paul Simon Team
5/5
GoogleTheo at Paul Simon was amazing, he helped us through the process to make sure the sale went through as quickly as possible and reassured us every step of the way. Thanks!
Dear EIMB Thank you very much for your kind review. We wish you the best of luck with your purchase, and look forward to working with you in the future. Kind regards Paul Simon Estate Agents
5/5
Googleamazing service professional and accommodating though the whole transaction
Dear Sadi Thank you very much for your kind review. We’re delighted to hear you found our service professional and accommodating throughout the transaction. It was a pleasure assisting you. Warm regards Paul Simon Estate agents
5/5
GoogleI recently rented a property through Paul Simon, with a lovely gentleman called Theo who dealt with my enquiry quickly and professionally....thank you so much. Theo and the team were so helpful and my home is beautiful. Thank you all for your help and guidance.
Its our pleasure! Thank you. We wish you all the best in your new home. Paul Simon Team
4/5
GoogleRecently found a flat via Paul Simon Lettings, thank you Lee the letting agent, he is professional and responsive, very step is quite clear and transparent, thumbs up :)
Dear Man Kin Leung Many thanks for your positive and thorough review of your experience. Much appreciated! Kind regards Paul Simon
5/5
GoogleAlways great service from Theo and his team, very professional and honest. Highly recommend!
Dear Jenny Thank you for your kind review of our services. Much appreciated! Kind regards Paul Simon
5/5
Googlei instructed paul simon to sell my property after being with another agent for 8 months with no success. Theo managed to find me a buyer and assisted with a smooth transaction from start to end. very happy with the service. i would highly recommend.
Dear Nick Thank you for your kind review. We are pleased that we were able to find you a solid buyer so quickly and achieve good price, especially after your previous bad experience elsewhere. Wishing you all the best in your new home! Kind regards & best wishes Paul Simon Estate Agents
1/5
GoogleDO NOT DO BUSINESS WITH THIS AGENCY! If it were possible to give no stars it would still be too high. Possibly one of the most unpleasurable experiences I have ever had to deal with. If you'd like to see your deposit again or within an acceptable amount of time after you've left the property DO NOT use this agency. I had to chase them for it months after I'd moved out and they were incredibly unhelpful and rude both over the phone and in person. After months of them saying they couldn't get hold of the landlord they miraculously managed to get hold of him the day I called and threatened with possible legal action. Beware of the clauses in the contract. We had a mice infestation and house fly infestation which we had to sort out ourselves. Once your money has been taken you're basically on your own. It seems as they will go to any length not to help you with anything at all. They refused to give us a landlord reference until the contract had finished. To be honest I don't know how this company is still in business and when they advertise for staff the criteria must be to be rude, arrogant and unhelpful. When we moved in the property it wasn't up to standards. The walls needed painting which they were meant to sort. The walls had yet to be painted and our contract is up and we have left. Ridiculous! On the day we had scheduled with them to return the keys to their offices they failed to mention they would be closed even though they agreed to that day. Very unprofessional. Extremely rude. The best decision you could make is to go with ANY OTHER AGENCY.
Dear Huda We are disappointed to receive this review, to clarify we do not manage the property you were renting. Your landlords (at the time) instructed Paul Simon to just find tenants, we therefore feel that this review is unjust. Kind regards Paul Simon
5/5
GoogleMe and my partner were looking for a new flat to rent and when we find a nice one with this agency we decided to rent it. We collaborated with Lee and he was really nice and helpful and he answered very quick whenever we had any questions about the flat. These days it’s really hard to find a professional agency which treats its customers with respect, but Paul Simon Lettings proved that they are one of the good ones, so I totally recommend renting with them.
Dear Alex Many thanks for your positive review and feedback. Best wishes Paul Simon Team
4/5
GoogleWe've had a very pleasant experience moving into a property managed by Paul Simon. The management during the tenancy has been a bit of a mixed bag, they were a bit unresponsive for a while but this has gotten a lot better again recently so let's assume there was a temporary issue of some sort. All in all would recommend.
Dear Sarah Thank you for your review and comments, and for recommending us! Kind regards Paul Simon
5/5
FacebookGreat experience friendly and helpful I can’t recommend them enough. They helped us with our property sale, Theo was really professional and could help us enough.
5/5
GoogleFantastic team - super helpful!
Dear Maria Thank you for taking the time to leave a review. Great to hear the team were … More
5/5
GoogleI had a hassle free, very professional pleasant experience with this firm. They were consistently helpful and guided me through any concerns or issues I ever had. I Felt like I was able to fully trust that they were excellent in the service they provided me. Thank you
Dear Sirs Thank you for your kind review of our services. Kind regards Paul Simon team
5/5
GoogleGreat service, and Mario is a great agent!
5/5
GoogleWe have been renting our properties out through Paul Simon Estate Agents for the past 15 years and have always found them to very professional, courteous and helpful. They have always rented properties for us quickly and found us some great tenants. I would not hesitate to recommend them to other landlords. Keep up the good work PSEA!
Dear Jade Thank you for your 5 star review, and for using our services for the past 15 years. Long may this continue.. Best wishes Paul Simon
5/5
Googleexcellent estate with excellent customer approach!!! bravo guys!! keep continuing like this.
Dear Sirs Thank you for your kind words! We’re delighted to hear you appreciated our service and customer approach. Your support means a lot to the team. With kind regards Paul Simon Estate Agents
5/5
GoogleMario and the Paul Simon team were really helpful in our search for a new rental property - he made the whole process so easy from start to finish! We would definitely recommend them.
Dear Scarlett Thank you for your kind review & feedback- Much appreciated! Kind regards Paul Simon team
5/5
GoogleThe team was highly responsive, knowledgeable, and made the entire process smooth and efficient. Their attention to detail and commitment to finding the right property for me made the experience truly exceptional. I highly recommend their services for anyone in search of a reliable and professional real estate partner.
Dear Damyan, Thank you for reviewing your experience & kind words of Paul Simon. Kind regards, Paul Simon
5/5
GoogleI recently secured a rental flat with the help of Mario and I can’t speak highly enough of the experience. Very attentive and proactive with updates which I really appreciated. Would definitely use Paul Simon again in the future!
Dear Jack Many thanks for leaving us a review of the service you received. Much appreciated. Kind regards Paul Simon Estate Agents
1/5
GoogleThis has definitely been my worst experience with a London agent. Some of the houses Paul Simon advertise are excellent, but I honestly don't think they're worth the trouble of having to deal with them. We placed a deposit for a flat we wanted to rent, after having been repeatedly assured that we met all the landlord's and agency's criteria (including things such as being able to prove my income as a self-employed individual) and having seen the property twice and having discussed with the agent thoroughly. Then they started employing all their cheap tactics, such as suddenly telling us we needed to deposit the money within an hour, because then the finance people would be away for 2 days - needless to say the person in question kept replying all through that day and the next one. They were cold verging on rude during our exchange of paperwork, making us worry that it would all fall through. Finally, they decided that even though our income was sufficient to rent the property, we would need a guarantor, as one of us had been working in the UK for less than 3 years, even though there was a contract with a respectable business and probation had been passed (literally every other agent we discussed this with later on said it shouldn't have been a problem at all). We complained and eventually decided to ask for our money back, something that demanded a lot of back and forth and several emails before it was done about a week later, during which time we of course lost the chance of going after other properties. Very, very poor service and as far as I'm concerned lack of honesty and professionalism. Would never recommend to anyone.
Dear Alkisti Mona We are sorry to here your negative views about the way we do business. We completely understand your frustration with the vetting process and appreciate your disappointment. We hope you understand that we act for both Landlords and tenants to ensure both are happy with the Tenancy.
5/5
GoogleI've been with Paul Simon Estate Agents for many years now. They are friendly, professional and very efficient. The team are just a lovely, friendly bunch and I really couldn't have picked a better estate agent to deal with. Would recommend 10/10!
Dear Ray Thank you for your kind review of our service. Much appreciated! Kind regards Paul Simon Team
5/5
GoogleMy rental property has been let and managed by Paul Simon for over 10 years. I have always been impressed by the professional and thorough way with which they conduct their business, and the high quality of their services. They have been very helpful in providing solutions whenever any difficulties have arisen. I would not hesitate to recommend their services to any prospective landlord or tenant.
Dear Peter We really appreciate your kind words and leaving us a nice review. Kind regards Paul Simon Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Paul Simon Lettings, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Paul Simon Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
