Paul Simon Lettings London reviews

★★★★★ 1/5

Google

Tenants, avoid these cowboys at all costs. We had an absolutely dreadful experience: - Never bothering to complete repairs raised the day we moved in over a nearly 2.5yr tenancy. They did manage to repaint a water-damaged wall after 1.5yrs though, credit where it's due! - Failing to address fire safety issues for months (with total radio silence -- not so much as an acknowledgement). - Repeatedly demanding access to the flat with well under 24h notice for "inspections", once going so far as to let themselves in unannounced. - Hounding us out with multiple no-fault eviction notices just weeks after committing to a minimum term of 3 months (at a considerably inflated price!) on a periodic tenancy while we bought a place. Apparently the owner wanted to sell, so it's a little confusing that it was back on the rental market not long after we left. I'm sure they're not abusing no-fault evictions to drive up their profits, though, right? - Stonewalling us over the release of our deposit because they thought they were liable for a gas bill after a fight with the supplier over inaccurate bills. I had the same experience with contact over the locations of meters as some others here, around 3 months after vacating the property. They even managed to read the wrong meter despite me providing photos containing the full serial number. Interesting that the positive reviews aren't from tenants. I love the [Your Name] placeholder on the review templates you send to landlords; it makes it a lot easier to identify the review farming 🤦‍♂️ Edit: “pristine” properties don’t generally have liquid damage and damaged fixtures. The “sour” relations were nonexistent, by choice: as the agent you are paid by the landlord (out of our rent) to serve as an intermediary. It sounds like you’d benefit from some training.

Luke · 19 January 2024

★★★★★ 5/5

Google

I had a great experience buying a flat through this agency. From the very first contact, they were professional, attentive, and genuinely supportive. Mario, in particular, was incredibly kind, helpful, and understanding throughout the …

Katie · 16 October 2025

★★★★★ 5/5

Google

I had an exceptional experience working with Theo at Paul Simon Estate Agents for the letting of my property. From the moment I contacted them, their professionalism and dedication were evident. Their expertise in the lettings market ensured that my property was priced competitively and marketed effectively. The entire process was seamless, and they kept me informed every step of the way. What truly stood out was their commitment to achieving the best possible outcome for me, and they exceeded my expectations by securing a quick and favourable let. I highly recommend Paul Simon Estate Agents to anyone seeking a top level service and an outstanding result!

Mario · 21 October 2023

★★★★★ 5/5

Google

I’ve worked with Theo Savva over many years. Theo provided a professional service where he found exceptional tenants for me and managed the whole property from start to finish. Would highly recommend. 5 stars

Cos · 22 August 2023

★★★★★ 1/5

Google

Very helpful until you’ve actually moved in, then they couldn’t care less. Maintenance issues took forever to be sorted or never were. It took them 2 years to replace a sofa that was broken when we moved in - and then they replaced it with a smaller 2 seater (instead of 3) that was way worse quality. When we moved out, they tried to charge us for things that were either pre-existing or their own maintenance crew had done (they tried to charge us for a fire alarm they’d replaced that apparently didn’t meet fire regulations). Took months to get our deposit back after agreeing all the deductions - which they tried to get us to pay upfront rather than taking from our deposit. They withheld our deposit on the grounds of needing to prove we’d settled the household bills (which were in my name, not the landlords so wasn’t relevant or legal to do). They also ignored my emails for a month until I was able to provide the bills (which I shouldn’t have needed to do). I’d give them no stars if I could. Edit: adding a reply in response to Paul Simon below. We never installed any bike racks at the property or caused any property damage. The property was professionally cleaned before we moved out but we were still charged a cleaning fee.

Tom · 22 August 2023

★★★★★ 5/5

Google

Mario was really helpful and friendly, very good communication. So happy in our new home

TFR · 25 July 2024

★★★★★ 5/5

Google

Theo and his team are very professional and efficient. Whether you’re a landlord or tenant, they go above and beyond to progress an offer or resolve an issue. Best In Class

Garey · 22 August 2023

★★★★★ 5/5

Google

I would like to recommend Paul Simon to all landlords and tenants. These guys really know what they are doing. They manage two properties for me currently and I don't have to worry about anything. Repairs are organised at a fair price, rent is paid on time, tenants are checked out properly, they know their stuff about HMO's and they are always available and provide service with a smile. Many thanks to you and your team.

Osman · 21 October 2023

★★★★★ 1/5

Google

They not just dealing with landlord even with tenant too. They never done their responsibilities before move in and move out. That was the worse agent experience for me in London. There are very unprofessional staff, they were never able to resolve any problems, you have to send same email them many many times to understand you. I will never ever go to this agent again. If there is any option to give less then a star, I would definitely do that.NegativeQuality, Professionalism, Value

DJ · 25 August 2021

★★★★★ 5/5

Google

So far so good! I've found my new flat through these guys and Lee has been very helpful giving me a second viewing and is very responsive to all my calls and questions. All the paperwork was sorted within a week and the flat was perfectly cleaned when I moved in. I'm very satisfied with the service!

Sya · 19 June 2018

★★★★★ 5/5

Google

Sold my house with Paul Simon’s and had a wonderful, easy experience with the whole team. Highly recommend selling with them

Gino · 20 November 2025

★★★★★ 5/5

Google

Mario at Paul Simons was a huge help!

Ian · 25 September 2024

★★★★★ 5/5

Google

Exceptional Experience Buying Our New Home! I can’t recommend Paul Simon Estate Agents highly enough! As a buyer, the …

Lorraine · 16 November 2025

★★★★★ 5/5

Google

I had a great experience just finalising my lease with Paul Simon Lettings. Everyone was really helpful, patient and responsive. Special thank you to Lee for putting up with all my emails and questions, he was super helpful!PositiveResponsiveness, Professionalism

Eloise · 18 June 2022

★★★★★ 5/5

Google

Excellent estate agents dealt with Theo on a number of occasions and is highly professional in what he does. I highly recommend these guys 👌🏻 …

Luke · 22 August 2023

★★★★★ 5/5

Google

Professional, knowledgeable and very helpful.

Andrew · 16 March 2026

★★★★★ 5/5

Google

I have let my property out to Paul Simons for over 15 years and have know Theo the manager and partner for the same time. He is a man of his word, honourable and committed to his clients.. He runs a fantastic team and he is a credit to Paul Simons. Long may our partnership continue. Thanks again for all you have done Franco

Franco · 19 March 2024

★★★★★ 5/5

Google

“Great experience with [Paul Simon ]. They made the process of finding my new home easy and smooth. Very professional and helpful team, thank you!”

Mariyana · 23 September 2025

★★★★★ 5/5

Google

Friendly & seamless service! Really easy to work with

Aisha · 16 January 2026

★★★★★ 5/5

Google

Theo at Paul Simon was amazing, he helped us through the process to make sure the sale went through as quickly as possible and reassured us every step of the way. Thanks!

EIMB · 26 April 2025

★★★★★ 5/5

Google

amazing service professional and accommodating though the whole transaction

Sadi · 18 December 2025

★★★★★ 5/5

Google

I recently rented a property through Paul Simon, with a lovely gentleman called Theo who dealt with my enquiry quickly and professionally....thank you so much. Theo and the team were so helpful and my home is beautiful. Thank you all for your help and guidance.

Nicole · 19 June 2017

★★★★★ 4/5

Google

Recently found a flat via Paul Simon Lettings, thank you Lee the letting agent, he is professional and responsive, very step is quite clear and transparent, thumbs up :)

Man · 18 June 2022

★★★★★ 5/5

Google

Always great service from Theo and his team, very professional and honest. Highly recommend!

Jenny · 21 October 2023