Trusted Agent profile · London
★★★★★
306 reviews across 2 platforms
Atelier House, 64 Pratt Street, London, NW1 0DL
One Housing's office in London, at Atelier House, is rated 1.3 out of 5 across 306 reviews on two platforms, including 152 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleVery unresponsive, everyone seem to be on annual leave all the time. messed up my service charge account, didn't update the name of the account holder for a year and even after the update some of their letters are still addressed to the previous tenant.
1/5
Googlereally bad service, nearly nothing we could do about it. Haven't got the fob for parking for over two month.Not sure what kind of things could they solve.
1/5
TrustpilotAwful
Awful. Terrible communication and completely useless. You would not expect this from a multimillion pound organisation but no one seems to have a clue. They need to sack most of the jobsworth staff and start again. Does anyone actually do any work here?No accountability and utterly hopeless.
1/5
GoogleSo bad they make you want to sell up and move. Dreadfully slow, hire incompetent people to do repairs and avoid taking any responsibility if possible.
5/5
TrustpilotAre you a leky roof within three days…
I had a leaky roof and they fixed it within 3 days. Good customer services
1/5
TrustpilotHigh service charge with very little help with fixing any problems.
If I could leave no star, I would. Lousy service overall. Government should have a tighter regulation on these private management companies. Their claims of what they spent are made-up figures to rip off their tenants.
1/5
GoogleWe were treated like a piggy bank as private tenants and then served a section 21 no fault eviction notice despite no issues or rent arrears! We've been fighting them for the past 3 months on it! I wouldn't recommend them to my worst enemy
1/5
Trustpilothicks the bullyboy…
Had letter out the the blue today by community safety officer called hicks with false accusations. He is nothing but a bully. And I refuse to be intimidated by him, I don't tolerate bullys hick, refuse to be bullied by you.
1/5
TrustpilotNo stars deserved
No stars deserved. Pathetic service. Pathetic management. Really surprised that a country like the Uk has companies like this. No transparency. No customer service. Time for the government to dissolve this company.
1/5
GoogleDreadful. I've emailed 6 times since 20th February and have not had a single response. 4 DM's on twitter promising action and nothing done. Sky high service charges, dirt cheap customer service.
1/5
Googlenot worth half a star really..lady who calls herself Anna, speaking to a cancer patient like a piece of ......, seriously need to be trained and reminded that you are on a wage to provide a service, you are not doing anyone a favour. unbelievable.
1/5
GoogleOne star is generous. Terrible terrible service and no attempt to resolve long standing issues lasting upwards of 18 months!! Disgraceful
1/5
TrustpilotOverall extremely bad service
Overall extremely bad service. Too long of a list to put everything here. Entire books can be written about their incompetence
1/5
TrustpilotMy experience with OHG is the same as…
My experience with OHG is the same as the majority of reviews here. They are simply an incompetent organisation who fail to archive the most basic tasks to completion. If you can avoid, then I highly recommend that you do so.
3/5
GoogleMay be I visited a small scheme.
1/5
TrustpilotWORST CUSTOMER SERVICE EVER
One Housing has taken over £400 in rent too much from us and are not paying us back. It's been 2 months and they keep pretending like we will get it back. What a joke
1/5
TrustpilotTerrible landlords
Terrible landlords. Prices doubled in a few years. Plus I've never once had a response to any email I've sent them. Not once.Do not buy one of their properties.
1/5
TrustpilotWhy does anybody employ this company
Why does anybody employ this company? You have to do their work for them, they are so useless
1/5
GoogleLeft without heat in winter for over a week. Waited the better part of a month after moving out to inspect the flat, then took my deposit because it was Dusty. Stay Away.
1/5
GoogleIn the post Grenfell era you would think One Housing would be more responsive to residents requests regards health and safely, but no, 7 months of asking and they couldn’t care less! Take heed Camden Council
1/5
GoogleOur shower stopped working so the 'gentlemen' on the phone suggested today that we use buckets since the next repair available is in 2 weeks.
1/5
TrustpilotShambolic company
Shambolic company - absolutely no willingness or desire to resolve any issues. A borderline criminal organisation
1/5
TrustpilotStay Away.
Left without heat in winter for over a week.Waited the better part of a month after moving out to inspect the flat, then took my deposit because it was Dusty.Stay Away.
1/5
TrustpilotUnprofessional organisation especially…
Unprofessional organisation especially when it comes to clients well being needs management are very corrupted and abuse their power towards clients I would not recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
One Housing's London office has 306 reviews across two platforms: 152 on Google, 154 on Trustpilot.
One Housing London is rated 1.3 out of 5 across all 306 reviews, and 1.6 out of 5 on Google from 152 reviews.
One Housing London, Atelier House, 64 Pratt Street, London, NW1 0DL.
