1/5
GoogleWhenever you phone noone picks up and on the extremely rare occasion that they do, they someone will call or get back to you but they never do
Trusted Agent profile · London
One Housing London reviews
★★★★★
307 reviews across 2 platforms
Atelier House, 64 Pratt Street, London, NW1 0DL
One Housing's office in London, at Atelier House, is rated 1.3 out of 5 across 307 reviews on two platforms, including 152 Google reviews rated 1.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google1/5
GoogleAbsolutely awful have left tenants with no heating and only half electrics working. Spend an hr on the phone then they hang up on you absolutely horrific a voice at all cost
1/5
TrustpilotLooting general public - not returning my deposit
I left my apartment on the end of july. It was professionally cleaned. Onehousing has come up with issues like 2 small crumbs (not visible with the naked eye) in the oven etc and is not returning the deposit at all. I chased them multiple times on the same; have not got any response. Worst agency ever.
1/5
GoogleTerrible company, terrible service!!! AVOID IF YOU CAN!! DONT BUY!! They just take payments and make new ones but will do anything for you!!!! They even don’t care about disabled people!!!
1/5
GoogleIf there was an option for no stars at that would be my choice. Appalling landlord!
1/5
Trustpilot0 stars
0 stars. Executive team does NOTHING, the is no CUSTOMER SERVICE! Does not exist! Workers who answer the phones, couldn't care less, managers are NEVER available and call back NEVER takes place.Ive tried to move for 9 month now, but this waste of space group only take messages and does NOTHING! Im made to run around circle with no result.
1/5
GoogleIt is a joke. Reported stolen parcels, only replied after 2.5 months saying you should contact police, so police will get CCTV footage from them. Customer service is always the worst I have encountered. Avoid this company at all cost.
1/5
TrustpilotFor everyone who’s got no where with…
For everyone who’s got no where with onehousing get a solicitor it’s written in there policy agreement that unless you have a third party representative basically your get no where with them. All employees are liars. This will be the best advice anyone could give you. Take it or continue to be lied to by onehousing.
2/5
TrustpilotWorst Housing Association I have ever…
Worst Housing Association I have ever dealt with. No allocated housing manager, no cohesion with repairs, lived in OHG property for 5 years and still not sorted out heating and hot water supply, so stressful and ultimately very expensive. They are now using the pandemic to excuse not replying to emails regarding overcharging tenants.. Appalling
1/5
TrustpilotIn October 2019 after One Housing…
In October 2019 after One Housing raised my service charges for one bedroom flat in east london I sent them leaseholder request for detailed breakdown of service charges, but unfortunately until today I did not receive answer for my leaseholder request, so I can not investigate if my service charges (over £200/mc at the moment) are reasonable.
1/5
TrustpilotThey need to go NOW.
Can one housing group loose its contract for managing us residents? how can they be landlords? can the local authority take the stock In house? All I have to say is, keep up the formal complaints.
1/5
GoogleTerrible service. I've been having troubles with the heating after their workers inaccurately inputted a new one. This resulted in multiple carbon monoxide leaks within the span 6 months so me and my family had to evacuate several times. After complaining to them, they chose to not take us seriously. I'm appalled at the way the treat their residents.
1/5
GoogleVery disappointed they ignore.
1/5
GooglePOOR SERVICES REPAIRS LOOKS HAVE ONLY 1 PERSON RESPONDING IF YOY CLICK TO MAKE A PAYMENT WILL BE CONNECTED LESS THAN 1 MINUTE
1/5
GoogleIn October 2019 after One Housing raised my service charges I sent them leaseholder request for detailed breakdown of service charges, but unfortunately until today I did not receive answer for my leaseholder request, so I can not investigate if my service charges (over £200/mc at the moment) are reasonable.
1/5
GoogleUnprofessional behaviour with customers. Sharing false information in order to deduct money from deposit. Trespassing the property in absence of the tenant. Worst experience
1/5
TrustpilotOne Housing is one of worst service i…
One Housing is one of worst service i have been go through. People work there they don't know what they are doing. Even they do not know how talk and how help their tenant. Always people complaining about them. I think they should sack their big man
1/5
GoogleHome covered in mould three children live here , one who has special needs , vermin has been years and still no progress, circus disgusting no one cares , worst housing ever.
1/5
TrustpilotAbsolutely horrid company
Absolutely horrid company. The senior management team should be ashamed of themselves (if they even exist). I wouldn't be surprised if this company isn't just running ad hoc. No care for responsibilities just sheer incompetency!
1/5
TrustpilotDo not buy with One Housing
I have been trying to sell my property and at every turn One Housing has delayed the process to the point in which a buyer pulled out.The customer service is terrible and they take forever to respond or just don't respond at all
2/5
GoogleAn absolute joke wait 30minuetes to pay rent then get cut off this company is a disgrace pa stinks don't care about tennents one bit
1/5
GoogleJust moved in to a property of one housing getting repairs done is a absoulte night mare , leaving me and my children in awful condition and really dangerous. It's shocking
1/5
TrustpilotI needed a repair to be done at my…
I needed a repair to be done at my property and I have called them 5 times and nothing has been done they are absolutely ridiculous and they don’t have a clue what they are doing they are not helpful I have been waiting 3 months and im still waiting.
1/5
GoogleVery unresponsive, everyone seem to be on annual leave all the time. messed up my service charge account, didn't update the name of the account holder for a year and even after the update some of their letters are still addressed to the previous tenant.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about One Housing London
How many reviews does One Housing London have?
One Housing's London office has 307 reviews across two platforms: 152 on Google, 155 on Trustpilot.
What is One Housing London's rating?
One Housing London is rated 1.3 out of 5 across all 307 reviews, and 1.6 out of 5 on Google from 152 reviews.
Where is One Housing's London office?
One Housing London, Atelier House, 64 Pratt Street, London, NW1 0DL.
