Trusted Agent profile · London
★★★★★
307 reviews across 2 platforms
Atelier House, 64 Pratt Street, London, NW1 0DL
One Housing's office in London, at Atelier House, is rated 1.3 out of 5 across 307 reviews on two platforms, including 152 Google reviews rated 1.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleHaving lived in my shared ownership scheme for the last two years and having dealt with One Houseing I regret ever getting my flat. I would advise anyone looking to live in a One Houseing association home to look elsewhere if possible. To think Houseing associates were meant to help people is unbelievable if you live in a One Houseing Group property. They are an awful awful company who have no interest in the quality of life of their tenants. Perspective buyers - LOOK ELSEWHERE !
1/5
GoogleI live in an l n q property managed by one housing. I think that as a business you have no idea at all for example I've been ringing about rent increase letter have spoken to two different people who have supposingly sent still not received this as been going on since 27th March. I have a few issues that i need to speak to someone. For some reason you can never get through to whom you need to speak to and if i leave a message very rarely do i get a returned call. Very unhappy i think i need to do something drastic. One last try coming up tomorrow.
1/5
GoogleI'd give them 0 stars if i could. As a homeowner and having lived two years in my property i regret hugely having purchase a property that it is managed by One Housing. Avoid them at all cost. Totally disorganised, jobs reference get lost, it is a nightmare to get an update on anything. I have an issue with my bollard in the parking space that has not been resolved for over a month. Repair's team was scheduled twice and no one showed up. I had to chase them countless times only for them to tell me there is not a timescale for this to be completed. A joke
1/5
TrustpilotOne Housing as you cant even be…
One Housing as you cant even be bothered to reply to my commits shows how bad you are.I feel so sorry for RIVERSIDE HOUSING who have just gone into partnership with you ? But then again after reading comments from some their tenants .Looks like your same .Just bad landlords who are getting away with treating tenants very badly. Shameful I look forward go seeing you in court
1/5
TrustpilotEven one star is too much for OHG- Pathetic company
Even one star is too much for OHG. Pathetic company causing a lot of inconvenience to all the residents. They dont take responsibility of anything. No proper paperwork from their side. Service is pathetic, people are wrong and bad. Careless attitude from them. Do not buy any of their properties. Managers do not care and never to be seen.
1/5
GoogleWanted to give 0 stars, horrible service
1/5
GoogleHave not dealt with a more appauling company, customer service is a joke. Just one example is staff who refuse to pass me on to supervisors since their extremely rude. This has happened a couple times. Having been a tenant of theirs ever since One Housing was formed I can honestly say I have never been fully satisfied with their service. If I could give them 0 stars I would have. If you have the luxury of living somewhere else than becoming a tenant of theirs, for your own good please do!
1/5
GoogleIf I could give zero i would
1/5
TrustpilotAvoid
Avoid! Zero communication. Very slow at providing required invoices to explain service charge. Wish I thought to check out OHG before I bought a property they manage.
1/5
GoogleWorst customer service. Never reply back to emails or get back to you with a solution. Just keep increasing rent and service charges every year. The repairs which you email them about never get sorted out. Please fix your customer services team as this is not the way to treat your customers
1/5
Trustpilotdealing with them is a nightmare
dealing with them is a nightmare, they are incompetent, rude and most importantly inefficient in spite of the regular payments they charge for 'maintenance'. i have been reporting an urgent issue with black mould that has been completely ignored for almost a month now, not to mention a broken door to the outsside not working since 2020. stay away from them, it's unnerving.
1/5
GoogleOngoing issues not dealt with
1/5
GoogleAppalling service since we bought a property 10 years ago …….repairs takes months to respond to , my lawyer has been trying to get documents from them for an amendment to the leasehold ….no replies from them and stalling whole process……..If they were properly in the real private sector they would have gone out of biz years ago
2/5
Googlemoney has been stolen from this place right under the staffs CCTV footage! And the staff here have lied as to the knowledge of my money organised rime becareful!
2/5
Googlemoney has been stolen from this place right under the staffs CCTV footage! And the staff here have lied as to the knowledge of my money organised rime becareful!
2/5
Googlemoney has been stolen from this place right under the staffs CCTV footage! And the staff here have lied as to the knowledge of my money organised rime becareful!
1/5
GoogleIf I could give a negative review I would do it. They are the expert to be sorry because lift aren't working, no hot water for weeks, my son hurts because of dirty work ! You should be study to know exactly what not to do !
1/5
GoogleAll attempts to contact this company are ignored, no matter how serious or urgent.
1/5
TrustpilotConsider reading all the bad reviews…
Consider reading all the bad reviews and avoid this company.They actually leave you mid conversation at 5pm with no care in the world about you. I have never failed a reference check before but guess what.. they just complicate things so they can keep your holding deposit.Pretty decent scam in my opinion. I hope people do not use this company. They deserve to go bust.
1/5
GoogleThe worst customer service from the repairs team ever. Every single time I call, it seems as if I speak a whole different language to them and they don't understand simple English. One housing group need to do something about this.
Hi John, I'm sorry to hear this. Would you like to tell me more about what happened? Kind regards^Caroline
1/5
GoogleComplete waste of time had no hot water for 4 week and now been informed that all my water including drinking toilet and bath water are all running from a disused water tank and have emailed richard hill call rude call centre everyday and still no one fro one housing have been in touch disgrace
2/5
Google13 years of poor customer service. Housing officer would not respond for years. Very slow response. Administration including email contact, permits, tenancy rights and agreement information I would struggle to know or find out. I can't fault the build of my flat, still love it but the customer service could be and should be better.
1/5
Googleterrible customer service. It takes months to get a bin fob. When Charles Darwin House had issues with their energy and water supply, they did not initially take residents health and safety into account. They have also been slow in providing updates to residents.
1/5
TrustpilotI applied for a shared ownership property.
I tried to give some credit to the employees for being overworked but there's only so much patience you can expect from even the most tolerant person. One Housing's incompetence at writing emails using complete sentences with all the required details to make any sort of sense is just so appalling I start doubting the education systems of the modern world.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
One Housing's London office has 307 reviews across two platforms: 152 on Google, 155 on Trustpilot.
One Housing London is rated 1.3 out of 5 across all 307 reviews, and 1.6 out of 5 on Google from 152 reviews.
One Housing London, Atelier House, 64 Pratt Street, London, NW1 0DL.
