One Housing London reviews

★★★★★ 1/5

Trustpilot

Horrendous company through and through

We lived in a shared ownership 1 housing flat for 10 years. They have consistently unprofessional, terrible, painstakingly slow, rude and unhelpful. Waiting weeks for things to be fixed, bills wrong going back years, substantial charges added to bills that they had agreed they would pay themselves, mishandling EWS1 form process leaving people stuck in there homes for YEARS without being able to move or remortgage, I can write a book of complaints. The reviews on this page speak for themselves, absolutely horrendous company with a system in place seemingly specifically designed so you can never get things done quickly or speak to any relevant person, switchboard staff who aren’t the most rude, demotivated people I have ever encountered. One housing, I hope you’re ashamed of yourselves.

KG · 30 October 2022

★★★★★ 1/5

Trustpilot

lift charge bill of £4800 to pay in 9 months!!!

One Housing is charging me £1685 for a new lift (apparently there are no funds, so it's coming from the neighbours pockets)... When i called them to pay they said they miscalculated the charge, and now there is another £3200 on top for me to pay in 9 months instalments !!!. Is this even legal?. Can they just demand such a big amounts of money like that?...And 2 years ago they gave me back £550 saying that they miscalculated (again) and i paid too much service charge. It really seems that this people don't know what they're doing. Is it the accountants fault?...I've been leaving in this flat for over 10 years and never had problems till now. I'm really concern, this sounds very fishy.

EVA · 10 October 2022

★★★★★ 1/5

Trustpilot

Natalie Unprofessional…

Natalie So called Unprofessional Manager of the Gas Dept for One Housing. I have had to make an official complaint to her manager who over 3 weeks ago phoned me & sounded trust worthy & it seemed my serious justifed concerns about Swale Heating who One Housing contracted for thier tenants Gas stuff messed up & left me having to move out of my home for 5 days at costs to myself because of the Unprofessional excuse of a worker from Swale Heating. .I Have requested from Natilie the name of her Boss who I spoke to & Im still waiting.This has dragged on far enough.Ill be phoning One Housing & moving to final complaint stage so action can be taken.I just need full names of ALL Concerned.One Housing shame on you but enough is enough I have let you get away with a lot in the past .but NOT THIS TIME.FIO request on its way for my full file since 1993 for legal reasons.

Tyrone · 7 October 2022

★★★★★ 1/5

Trustpilot

£3 perday Compo left without Water & Gas .Shameful

One Housing continue not to surpraise me. 2 weeks ago offered me Compo after Swale Heating (Their contractor for Gas) Messed up & left me having to movd out if my home for 5 days. One Housing offered me a bit more compo because of Swale Heating at £3 per day and s bit rxtra.To bring closure I decided to say yes.Told Id have letter within 7 days.2 Weeks on NOTHING.So they have renegged so Deal off. Usless Unprofessional company & DISGUSTING Compo of £3 for each day ..Disgusting .. YES IF A TRNANT Misses an appointment Ine Housing pays the contractor £120 a day..SHAMEFUL & DISGUSTING.One Housing '& Swale Heating shame on you both see you on court and EXPOSE you both. ENOUGH IS ENOUGH

Tyrone · 27 September 2022

★★★★★ 1/5

Trustpilot

One Housing £3 perday Compo left without Water & Gas .Shameful

After LIES by GAS Subcontractor worker from SWALE HEATING acting on behalf One Housing .Natalie (Gas Manager at One Housing)has offered me a MASSIVE £3 for each day I was left without WATER & GAS because of the Unprofessional worker sent by Swale Heating who done nothing But lied.I had to move out of my home for 5 day because of these little No Job man & Swale Heating will now be getting legal action against this matter & as they have tried to cover it up i intend to Expose them & seek Damages.Of course I have told One Housing to go to stage 2 and beyond as Im going sll the way to Expose them too.Unprofessional people st One Housing who must be held to account for their lack of action and agsinst Swale Heating .Natalie Im still awaiting all the paperwork from you regarding this matter.Copied for Legal Action Get All paperwork to me within 14 days.

Tyrone · 30 August 2022

★★★★★ 1/5

Trustpilot

They are an absolute disgrace, they are the worst Housing Association ever.

They don't return your calls/emails, they don't care. They take your rent money but never do the repairs needed. I've been without a boiler for nearly a year, even the firm they use for annual Gas checks was angry about One Housing's lack of action and the repairs had still not been done. They overcharge you every year and take it off your bill 2-3 years later. The communal stairwell and passageways have never been repainted. They are a disgrace, stay well clear. They want as much money for doing absolutely nothing.

Linda · 8 August 2022

★★★★★ 1/5

Google

Waiting for key fobs to access my property for 4 weeks. Continued broken promises the money has been paid for the fobs, but they just don’t send them out. I’ve been told they have been sent, then another staff member on a separate day says they haven’t been sent as the individual is off sick. Then a third person says they have been sent! They don’t even know themselves. Rude staff

Suraj · 15 June 2023

★★★★★ 1/5

Trustpilot

Horrible company with excessive bureaucracy and reluctance to help

We are in the process of moving in and there has just been one problem after another. Firstly, after being handed the keys, we discovered that many of the repairs had still yet to be done. This included major issues such as a faulty main door, broken steps on the staircase and a full sized fireplace which we specially asked to be removed (and in which they obliged) still intact. After dozens of phone calls and emails, we finally managed to get One Housing to send some builders for the repairs. It took them 2 weeks to send this repair team. Now today, we enter the flat only to be greeted with ankle level flooding, which not only ruined the carpet underlay we put on a day before, but the water had seeped to both our neighbours flats on either side and severely drenched the neighbours below us. It took 7 hours for One Housing to respond and still the problem has not yet been resolved. One Housing is a fraud of a council and I urge anyone reading this to not become its tenants.

Nadim · 7 August 2022

★★★★★ 1/5

Trustpilot

Regeneration team of isle of dogs such…

Regeneration team of isle of dogs such incompetent team. They came to our house to make promises but later on denied everything.when we complain about the situation they put is in. They have manipulating all the facts.We provided all the information and medical letter they needed to move as like for like property but they still want us to take any property without a medical assessment from the council. One housing group are so sly.

Macaan · 6 February 2023

★★★★★ 1/5

Trustpilot

simply want to sell my property

simply want to sell my property. They sent me the selling package and I have complete all the required documentation. No response after 3 weeks and several emails. Very frustrating. Not sure what you can do when they don't even reply to your emails?????? Incompetent, lazy, disorganised.

Teresa · 18 October 2024

★★★★★ 1/5

Trustpilot

Unaccountable

Since being taken over by Riverside One Housing serving has declined. They do nothing for residents. Repairs are not done or done badly. They should never have permitted to buy OHG and should be held to account. A truly terrible landlord who don’t care about the tenants

Eric · 10 October 2024

★★★★★ 1/5

Trustpilot

Unaccountable

Since being taken over by Riverside One Housing serving has declined. They do nothing for residents. Repairs are not done or done badly. They should never have permitted to buy OHG and should be held to account. A truly terrible landlord who don’t care about the tenants

Boudicca · 10 October 2024

★★★★★ 1/5

Google

I submitted my exchange form 45 days ago and today was the day they ment to give me a yes or no . Well I haven’t heard anything make it worse they haven’t done any house checks gas checks or electricity checks. They now can’t refuse my exchange as they haven’t done their job . I’ve emailed them 15 times in six weeks and called everyday and I’ve never spoken to anyone or ever had a reply to any of my emails . I’ve been with one housing for five yrs and they are the worse housing I’ve ever been with . They don’t help you what so ever they don’t even deserve a star at all

Kelly · 15 June 2022

★★★★★ 1/5

Google

Worst group ever to be responsible for peoples housing. The people who work for them I can't fault them it's not their fault they try their best but the actual organisation and how they process things is terrible you will report something and they will say it can't be found. They should not be able to keep continuing their services they should be taken over by someone else and need legal interference honestly because they do not care about human rights and living standards. I reported many things in past 8 years but 2 important dangerous ones was the whole house was flooding from the sink and they had the audacity to say okay someone will come later in 24 hours then no one shows up and they say for us to chase it in 3 days time??? One time there was a leak in the building walls and it caused extreme damp we reported it they did nothing we had to get a lawyer involved. It's 2022 there should be way more laws and regulations around housing associations. This organisation needs to be cancelled for good.

Fabiha · 15 June 2022

★★★★★ 1/5

Trustpilot

Worst housing management company

They are the worst housing management company. The lifts of a 14 storey building was left unrepaired for almost 2 years leading to periodic breakdown of one or both the lifts. It caused immense pain for the residents, specially for people who are old, very young, or are having difficulty is climbing stairs. The company has pathetic work culture and have no respect for its customers.

Swagato · 19 September 2023

★★★★★ 1/5

Trustpilot

One bunch of cowboys

Unfortunately, there is no minus zero option. Words escape me. Tenant for over 31 years, same story every time. They will do their utmost to do the opposite of a good job by completely ignoring you in the first instance. Largely staff without housing qualifications, who do not know what they are doing. They also sign off emails stating they are this and that, such as surveyor with no surveyor qualifications or sufficient knowledge to assess complex repairs issues. Housing officers do not know regulations and will make it a point to not enforce their own policies!! I have letter from ASB officer neighbour was in contravention and from housing officer, neighbour was not in contravention. Its a very dangerous type of organisation to be managing housing. The officers are rude bullies, condescending, aggressive etc, and they refuse point blank to even apologise for anything, even when they messed up your plumbing, flooded your place and left you with severe damp and mould causing respiratory issues and skin infections. Nothing ever gets moving without a stage 1 complaint. Imagine, you need to do a stage 1 complaint to even get an appointment! Their shiny corporate days are over. They are all going to be restructured and booted out by Riverside. All those lovely huge pay packets from our rents. Overpaid and totally useless. Currently being forced to learn about damp and mould so I can advise their 'surveyor' what needs to be done.

Anon · 22 February 2022

★★★★★ 1/5

Trustpilot

Unsafe and cladding

Their properties have flammable cladding on them which they have known about and refuse to do anything about it. They don't care about the people who live in their properties, and that's evident in other reviews I've read. These people should be shut down and prosecuted.

Amelia · 10 September 2024

★★★★★ 1/5

Google

They need “0 star”. They just deal with the issues about rent. If there’s a complaint, they don’t care. If there’s a conflict with the neighbours, they don’t care. Just try not to work with them and not stay in houses that they provide.

Gulum · 10 October 2024

★★★★★ 1/5

Trustpilot

They are awful!

Honestly the worst housing association I've ever had the displeasure of having to deal with. They never answer phones, never respond to emails and never get any work done. For years they managed a property I owned and I had several issues with leaks in the ceiling in my flat coming from the roof. I would say I encountered 20-25 visits which One Housing had organised to fix the problem and none were successful. They always sent a bunch of cowboys to try and fix the issue. This was if you could ever get hold of them to fix the problem in the first place! They are a very inaccessible organisation.Upon the sale of my flat they also refused to engage with solicitors and banks who were requesting statements from them meaning I had to pay penalty charges due to their general lack of incompetence.

Jordan · 31 January 2022

★★★★★ 1/5

Google

Sajeendra Prasad that is total claptrap... don't even attempt to bump the reviews for this horrendous firm, they are anything but customer centred and should have their license to operate revoked and their assets seized so that a special work force set up by the government can help the poor wretched people who have become entangled in the One Housing web of theft and deceit.

Bunjiman · 15 June 2023

★★★★★ 1/5

Trustpilot

They deserve no star. Awful

They deserve no star.. what an unfriendly group.. THEY SIMPLY DONT CARE for there residents let alone there vulnerable residents. I was called today asking about my reviews. I said, But I don’t want it to go against me. So nervous to leave a review.. what he said next shocked me… OK, he said. I UNDERSTAND AND THANK YOU FOR YOUR TIME!!!!!! So what does that say about this company. I wish I could tell them straight what I think.

No · 19 September 2021

★★★★★ 1/5

Google

WORST OF THE WORST, staff are rude, inexperienced, sub-standard properties, work, repairs, masters in cutting corners. But number one is pursuing service charge fee when they are not providing a service. PLEASE PLEASE avoid them HOME BUYERS! They have been in the newspapers, radio and TV Show. Only way to resolve anything with them is court action!

TK · 16 June 2018

★★★★★ 1/5

Trustpilot

The most incompetent housing association I’ve ever had to deal with!

Me and my boyfriend moved into our Shared ownership flat in Newbury Berkshire 4 years ago and we’ve had nothing but problems with them! The way they manage the business is shocking. They raise our service charge every year but do nothing to improve cleanliness within the block and communal areas (I contracted Gastroenteritis because they never instruct the management company to clean the stair railing as there is so much pigeon pop) twice taking money without asking as they forgot to change the Direct Debit (we threatened them with going to a solicitor after they refused to pay us back, eventually they did), still have not had a full break down of our service charges and why they need more money when they do nothing, they take forever to come back on a simple request, when we first moved in my boyfriend named me one of the people to speak on the account but have never noted it and now today found out that they never took their name off the Thames Water account (they used our flat as the show flat) so we’ve been charged £60 for our water bill! Thames Water had said they sent comms to them but surprise surprise One Housing never notified us or even looked on their accounts. Just don’t understand how a company who are supposed to be looking after people who don’t have much and struggle everyday can mess up so much! Just utter incompetence! All the management should be given the sack and new people with a brain and common sense should be brought in to save this awful association! I used to work for Sovereign Housing so I know how associations should work, no association is perfect but they need to step up otherwise we will be heading to our solicitors and going to the housing ombudsman and hoping they do a full investigation into how the place is run and hopefully get a massive telling off or loses their license to be a housing association. I hope they read all of these comments and someone actually does something about the mess they are! Just unbelievable at how mismanagement they are. Worst company I’ve ever had to deal with and I can see on here I’m not the only one who thinks that! One Housing, sort it out and please start actually caring about what your residents think and the issues they have with you!

Matthew · 2 August 2021

★★★★★ 1/5

Google

Be very wary about buying a part ownership property from this organisation. Poor action on disrepair. The estate also had to take them to tribunal - we won after two years of their denials of overcharging. We are now facing a new battle over so called underestimated charges. Mounting costs through the Service Charge have meant that the 'controlled rent' part of my shared ownership costs are far more expensive than my mortgage now.

Patrick · 15 June 2022