One Housing London reviews

★★★★★ 1/5

Google

Worse customer services/repairs team I've ever had. plumbers are inexperienced, messy and damaged my propery. Soaked and ruined my wooded floor and made a hole in my plasterboard. So far it's taken 2 plumbers 4 visits a conviently "broken down" supervisor to look at damage. New appointments have had to continuously be made. Another plumber is scheduled to stop the leak. So if all goes well. The total would tally. 3 plumbers 5 visits (3 in same day) 1 supervisor 4 days off work 8 days with problem All this is for an overflowing toilet!!!!!!!!

Lynsey · 16 June 2017

★★★★★ 1/5

Trustpilot

It should be zero stars

Probably the most incompetent management company I have ever come across. If you're looking at an apartment or building managed by One House Group or Riverside, run! Run as quickly as you can, as they will make your life hell! Terrible!

Marcos · 3 July 2025

★★★★★ 1/5

Trustpilot

Disgraceful housing association to deal…

Disgraceful housing association to deal with! We had a massive water leak, and have black mold growing in the property a month in to the leak which they have ignored. New carpet and bathroom flooring damaged which they won't replace.Front door is faulty and locks us in the house periodically, and they won't replace or fix this which a fire hazard as this is a main exit.I've put complaints in but OVH are happy to keep taking rent money off me and continue with negligence to repair!!!And before they write here in response "email mail is, we are happy to help" no your not I've put complaints in which OVH have ignored. I'm taking this to court after onbudsmans services.Avoid these, they are cowboys!

Daniel · 30 September 2023

★★★★★ 1/5

Google

If I could give zero stars I would absolutely zero. One housing is very poor and their attitude is absolutely outrageous they don’t deal with complaints and they ignore requests. They have absolutely disgusting residents that make false reports and false accusations and One Housing hold this against you with no evidence and have a very very foul mouth. I would avoid having a home with this sort of organisation. They have been reported to the house and ombudsman. I will aim to sue them at all cost as they cannot treat people in this manner and think they can get away with it. Please avoid avoid.

Kk · 18 September 2023

★★★★★ 1/5

Trustpilot

Genuinely the worse company in the world!

Totally unable to deal with this company. They act like bullies to get payments for issues with their own systems and try putting you into default without proper notices. Sending letters that are undated and powering through without giving any contact details or any time to discuss open issues. They give 14 days notice but take 28 days to respond. The 14 days notice come which come at an end on the day you receive the letter and the letter itself is not dated. I don't understand how the government allows such firms to operate. I may now have to take them to court for such poor practices.

SH · 3 September 2023

★★★★★ 1/5

Google

Their contractors destroyed my kitchen and OHG - Riverside have failed to put it right. It’s taken 9 months to be reimbursed for work I had to correct in my bathroom due to their contractors. Their customer service and complaint team are …

Eric · 16 May 2025

★★★★★ 1/5

Trustpilot

A Nightmare Experience: Avoid This Unreliable Company with Rude Staff

I had the unfortunate experience of dealing with ONE HOUSING, and I can honestly say it was one of the worst encounters with a business I've ever had. From start to finish, it was an absolute nightmare, and I wouldn't wish this ordeal upon my worst enemy.First and foremost, their staff displayed a level of rudeness that was shocking. It seemed as though they took pleasure in dismissing customers' concerns and disregarding their needs. Whenever I tried to get assistance or ask questions, they treated me with blatant disrespect, showing no regard for basic courtesy or professionalism.But the appalling behavior of their staff was only one part of the problem. What's even worse is the company's complete unreliability. They made promises they couldn't keep, constantly missing deadlines and failing to deliver on their commitments. It was like they had no respect for their customers' time and just did whatever they pleased.This company should be avoided at all costs

DL · 7 August 2023

★★★★★ 1/5

Google

They don't even deserve one star. Customer service is absolutely dreadful. They overcharged our building by £90K for the year. Which meant each leaseholder had to pay as substantial amount extra in service charge. For a building that's just 4 years old for maintenance contracts. Today 25/10/2022 we don't have electricity nor water for already over 7days. It becomes apparent all the money we pay in service charges which are apparently for maintenance contracts. Emergency lighting doesn't work, fire alarm doesn't work... Cleary no one has carried out any maintenance on anything. OHG clearly knows how to rip off all their residents / leasholders. By law leaseholders should receive a break down of service charges 4 years of excuses of OHG still haven't received anything. As per Health and safety emergency lights should be checked monthly and the fire alarms clearly this hasn't been done either. They are breaking the law wherever they can.

U · 15 June 2023

★★★★★ 1/5

Trustpilot

Persistent problems with lifts

Persistent problems with lifts. They keep on going wrong and never get fixed properly. Once again there is no access for people with mobility issues to their own homes. No matter how many emails we send or phonecalls we make, the problem keeps recurring and all we get are generic replies about "passing it on to the relevant team". No wonder they never get better than a bad rating.

DanielJones · 5 March 2024

★★★★★ 1/5

Google

They deserve 0 stars! Worst customer service. They have left us 1 week without heat and hot water. I keep calling them and they keep redirecting me to other departments , saying finally after 10 calls that will send someone , and they didn't send. 2 months ago they came to fix the heating system but obviously they are so inadequate so i'm having the same problem again. DO NOT TRUST THEM !

Maggy · 16 June 2017

★★★★★ 1/5

Trustpilot

Lots of disorganization and be very careful when signing contracts, everything is fake and disorganized.

people with no minimum qualifications to work, disorganization and they treat people like animals..it's been over a year since this agency destroyed my entire life...I have several mental health problems, panic attacks and all because people who work at this agency don't help with nothing, no one knows how to fill out documents and because of them I have been suffering various damages for over a year..

Rui · 12 March 2024

★★★★★ 1/5

Google

Absolutely disgraceful service. I have been waiting on an emergency repair (which should be repaired within 24 hours) for nearly 2 weeks. I have been going back and forth with the customer service team every day since i reported the issue. They've made several promises that they cant meet. They promise me someone will call me back o one ever does. They promises me someone will be come out to do the repair, no one ever turns up.

Yasin · 15 June 2023

★★★★★ 1/5

Google

Property looks well but if anything breaks or needs replacing, repairing, then it becomes nightmare after nightmare for a prolonged time. They deliberately do not carry out the repairs to save their money and choose to put tenants in great …

Vidia · 16 April 2025

★★★★★ 1/5

Google

Both lift still not working again. One housing/riverside couldn't care less. Disgrace of housing association betrayal of the tenants. total joke

Fred · 9 November 2025

★★★★★ 1/5

Trustpilot

If anybody wants to come to One Housing, avoid them

If I could give them a review, I will give them a zero waiting for six months since last year November 22for the flat roof to be fixed. Got damp in my bedroom windows to be fixed. Today I was waiting for a pleasure to come in to fix the window at 5 o’clock I have to phone them to find out if anybody is turning up. May cancel the appointment on the second time this was done

Rassel · 16 May 2023

★★★★★ 1/5

Trustpilot

I would give them no star if there was…

I would give them no star if there was an option. We have lived here for 13 years and they drag their feet to do repairs in the communal area, which falls under their remit. The lift was out of service for a long period and we we not given a refund. They recently said that they have to recoup service charge, which had been understated by just over £400.00. The cost has been passed over to us.We are paying for a service but they are not delivering. It is disgusting that they take our hard earned money and we get nothing in return.I recently contacted them about an issue with noise nuisance and the advice was to talk to my neighbour. when in fact a few years ago they enlisted another Housing Association to put noise monitoring equipment in our home for over a week and the report stated that the noise was detrimental to our health. One Housing promised to get an injunction but didn’t follow through. Additionally they had retrospectively given the family permission when they were in breach of their tenancy agreement for laying laminate flooring. One Housing didn’t ensure that the underlay was of an acceptable standard.They constantly fail us and we are not happy.

Yvette · 26 February 2023

★★★★★ 1/5

Trustpilot

Horrendous service and indicía of fraud…

Horrendous service and inducía of fraud and financial abuse, plops city and misleading in many ways. We have a big number of complaints, all well documented with evidence and OHG never ever admits any wrongdoing. Our complaints get turned down by OHG in 1st and 2nd stage so the only options are FTT or Ombudsman, which we are seriously considering. We have sent them section 19 and 20 notices for the unreasonableness of service charges and they have sent several invoices to prove for their charges which really raise eyebrows. We will get to the bottom of this abuse

Ignacio · 14 December 2022

★★★★★ 1/5

Google

Onehousing has been very unprofessional with our task with themselves. The one housing officer has been quote rude with her communication tone. Not a good experience

Paul · 15 June 2023

★★★★★ 1/5

Trustpilot

One housing /riverside are full of…

One housing /riverside are full of corruption and lies . They are thieves robbing vulnerable people

Pixie · 25 November 2025

★★★★★ 1/5

Trustpilot

Horrendous company through and through

We lived in a shared ownership 1 housing flat for 10 years. They have consistently unprofessional, terrible, painstakingly slow, rude and unhelpful. Waiting weeks for things to be fixed, bills wrong going back years, substantial charges added to bills that they had agreed they would pay themselves, mishandling EWS1 form process leaving people stuck in there homes for YEARS without being able to move or remortgage, I can write a book of complaints. The reviews on this page speak for themselves, absolutely horrendous company with a system in place seemingly specifically designed so you can never get things done quickly or speak to any relevant person, switchboard staff who aren’t the most rude, demotivated people I have ever encountered. One housing, I hope you’re ashamed of yourselves.

KG · 30 October 2022

★★★★★ 1/5

Trustpilot

lift charge bill of £4800 to pay in 9 months!!!

One Housing is charging me £1685 for a new lift (apparently there are no funds, so it's coming from the neighbours pockets)... When i called them to pay they said they miscalculated the charge, and now there is another £3200 on top for me to pay in 9 months instalments !!!. Is this even legal?. Can they just demand such a big amounts of money like that?...And 2 years ago they gave me back £550 saying that they miscalculated (again) and i paid too much service charge. It really seems that this people don't know what they're doing. Is it the accountants fault?...I've been leaving in this flat for over 10 years and never had problems till now. I'm really concern, this sounds very fishy.

EVA · 10 October 2022

★★★★★ 1/5

Trustpilot

Natalie Unprofessional…

Natalie So called Unprofessional Manager of the Gas Dept for One Housing. I have had to make an official complaint to her manager who over 3 weeks ago phoned me & sounded trust worthy & it seemed my serious justifed concerns about Swale Heating who One Housing contracted for thier tenants Gas stuff messed up & left me having to move out of my home for 5 days at costs to myself because of the Unprofessional excuse of a worker from Swale Heating. .I Have requested from Natilie the name of her Boss who I spoke to & Im still waiting.This has dragged on far enough.Ill be phoning One Housing & moving to final complaint stage so action can be taken.I just need full names of ALL Concerned.One Housing shame on you but enough is enough I have let you get away with a lot in the past .but NOT THIS TIME.FIO request on its way for my full file since 1993 for legal reasons.

Tyrone · 7 October 2022

★★★★★ 1/5

Trustpilot

£3 perday Compo left without Water & Gas .Shameful

One Housing continue not to surpraise me. 2 weeks ago offered me Compo after Swale Heating (Their contractor for Gas) Messed up & left me having to movd out if my home for 5 days. One Housing offered me a bit more compo because of Swale Heating at £3 per day and s bit rxtra.To bring closure I decided to say yes.Told Id have letter within 7 days.2 Weeks on NOTHING.So they have renegged so Deal off. Usless Unprofessional company & DISGUSTING Compo of £3 for each day ..Disgusting .. YES IF A TRNANT Misses an appointment Ine Housing pays the contractor £120 a day..SHAMEFUL & DISGUSTING.One Housing '& Swale Heating shame on you both see you on court and EXPOSE you both. ENOUGH IS ENOUGH

Tyrone · 27 September 2022

★★★★★ 1/5

Trustpilot

One Housing £3 perday Compo left without Water & Gas .Shameful

After LIES by GAS Subcontractor worker from SWALE HEATING acting on behalf One Housing .Natalie (Gas Manager at One Housing)has offered me a MASSIVE £3 for each day I was left without WATER & GAS because of the Unprofessional worker sent by Swale Heating who done nothing But lied.I had to move out of my home for 5 day because of these little No Job man & Swale Heating will now be getting legal action against this matter & as they have tried to cover it up i intend to Expose them & seek Damages.Of course I have told One Housing to go to stage 2 and beyond as Im going sll the way to Expose them too.Unprofessional people st One Housing who must be held to account for their lack of action and agsinst Swale Heating .Natalie Im still awaiting all the paperwork from you regarding this matter.Copied for Legal Action Get All paperwork to me within 14 days.

Tyrone · 30 August 2022