One Housing London reviews

★★★★★ 1/5

Trustpilot

The worst housing association ever

The worst housing association ever . They have driven me insane . They have cost me so much money I don’t even know where to begin . I’m taking my case up with the ombudsman. I can’t even park my car in its bay for the past 3 months neither can any of the other residents that is still ongoing so we are all getting tickets slapped on which one housing don’t care less about . A leak from one of their pipes has been billed to me for over £3000 !! How ridiculous, I’m fighting that too . I pay in my tv contract but one housing haven’t fixed the aerial for months now so I pay my bills but no tv !! They never read or reply to emails even if you send 20 of the same email . The whole organisation is an absolute joke .

Pixie · 23 September 2024

★★★★★ 5/5

Trustpilot

Outstanding plumber.

After a full 12 hours without water and One Housing Riverside failing to provide updates or concrete help, an out of hours plumber attended. His name was Faddel Bakali. This guy was one of the most helpful people I've ever encountered. He sped over from East London and was so kind, offering to go all the way back and get stockpiles of bottled water. When the water issue was resolved by Thames Water, he seemed genuinely delighted for me. What a great guy. He's made my day!

Emma · 19 August 2024

★★★★★ 1/5

Google

The worst housing associations they only know how to make the buildings look fancy but the repair is disgusting they dont fix or pay attention to those who need help for repair yet when they want rent they will chase you to the ground

Shu · 2 November 2025

★★★★★ 1/5

Google

The worst landlord I've ever had. Had to move out after one year due to lack of repairs and theh will send people without appointments but when you have an appointment no one comes. Left without heating for a year. Staff seem to be hired on their diversity points not their actual qualifications. Useless ineffective staff who promise to call back but never do. The phone lines and emails are gate kept you can't get through to anyone. Avoid like the plague

Trans · 10 August 2024

★★★★★ 1/5

Trustpilot

Poor One Housing/Riverside Customer Service

The customer service of One Housing/Riverside is absolutely terrible. I have never experienced anything like it.

Melissa · 5 March 2025

★★★★★ 1/5

Trustpilot

Staff are hired more for their…

Staff are hired more for their diversity than competency. Most unprofessional standards. Do not do repairs took them to court twice and still didn't do them just kept lying. Had to step by step coach several members if staff how ro do a mutual exchange and a rent refund. They hire ineffective people on purpose. I had to move out after one year because they are so bad. If I could zero stars I would.

Hope · 2 September 2024

★★★★★ 1/5

Trustpilot

Working at one housing

I regretfully spent a significant amount of time working at one housing group, and my experience was nothing but very bitter and short. The environment within the company is overwhelmingly unprofessional, with a lack of respect for basic workplace standards. A place where you are glued to the phone and expected to take calls and complete calls within minutes no matter what the customers frustration was. The management, unfortunately, fails to provide adequate leadership, resulting in a chaotic and disorganised workplace. Management are very unprofessional with no greetings throughout the day, no communication what so ever which makes you feel like you are in a prison.

Unknown · 10 May 2024

★★★★★ 1/5

Google

Absolutely useless organisation. They don't know what to do nor what they manage, yet asking for service charges. Service charges for what? Incompetence?

Berthold · 16 March 2026

★★★★★ 1/5

Trustpilot

Absolutly atrocious

Absolutly atrocious. This housing association shouldb't exist. They are very transphobic and have no respect for their tenants. Their inaction for repairs has caused a friend of mine to die due to the disrepair of the property. I personally have had to get lawyers involved to get my own property up to code and they have sent falsified documents to try and shift the blame. I hope that the company goes into liquidation. the ceos need to get their heads out of thier asses and improve their service. Would recommend anyone who considers moving inro a onehousing property to run as far as you can and don't look back. You are better off elsewhere.

Amy · 29 April 2024

★★★★★ 1/5

Trustpilot

Another year of no heating or hotwater-…

Another year of no heating or hotwater- ignored for a week dispute several calls and telling them what’s needed, they don’t care for any of their tenants, the lack empathy and in fact the people who work for them laugh at you down the phone. Laugh at your child having epilepsy and it been so cold it triggers there seizures!! This company is beyond disgusting.

Deborah · 3 December 2024

★★★★★ 1/5

Trustpilot

Very poor service

Very poor service. Nothing gets done apart from collecting service charge money. The block of flats I live in is mismanaged to put it kindly. Keys for utilities cupboards get changed yet residents are not given any. Gardening is shambles. Could go on and on. It's 0 stars from me

IB · 5 November 2022

★★★★★ 1/5

Trustpilot

Repairs to a boiler have been waiting…

Repairs to a boiler have been waiting over 6 weeks now no helpful responce .Keyfob the same time framedespite having it paid for!

Customer · 14 February 2026

★★★★★ 1/5

Trustpilot

Absolutely Disgraceful Property Management, One Housing Should Be Ashamed

If I could give One Housing zero stars, I would. Their complete lack of basic competence and responsibility is beyond unacceptable. For weeks now, the entrance doors to the building have been broken, leaving the property wide open to anyone who wants to walk in. Security? Non-existent. Concern for residents' safety? Clearly not a priority.

Jon · 10 March 2025

★★★★★ 1/5

Trustpilot

No hot water for days.

No hot water for days and no one is coming to fix it. An engineer came days ago to fix a small issue and he made things ten times worse - no water in the property. I called this week and was told that someone would be here within 24 hours. Nobody came and it’s now the weekend when “the line is closed” so two more days without hot water. Unacceptable.

Armand · 13 July 2024

★★★★★ 1/5

Trustpilot

Do not not phone Ask One Housing

I left my flat over a month ago. I got a text to say I owed them, which I don't, they owe me due to overcharging me in previous years. I tried to phone them, to find out why they thought I owed them money, but each time I chose option 3 to speak to someone, when I explained that I wanted to know why they thought I owed them money I was put through to the payments department, who are only able to take payments can't answer any queries. I tried this 2 times and each time was put through to the payments department. Waste of time speaking to Ask@onehousing, they should be called don't ask us@one housing, or we can put you through to the wrong department@one housing. absolutely useless.

Linda · 2 January 2024

★★★★★ 1/5

Google

"Not an emergency", 8 weeks since our front Door to the building was broken into, so anyone can step in (we live on a London high street). Because of that, our letterbox was broken into and One Housing are claiming that it's our responsibility to repair it. For a service charge of £260+ monthly, you'd at least expect them to offer basic repairs & transparent communication. It isn't just this though - our communal area is falling apart and they're somehow consistently getting away by shifting the blame on someone else. Expect a stressful experience with them - they do not have your wellbeing in mind.

Ahmed · 17 December 2023

★★★★★ 1/5

Trustpilot

Here we go again ..One Housing phoned…

Here we go again ..One Housing phoned me last week to book me in for Gas Safety check for today & you guessed it YES They never showed up again for the 4th time .I just rang them & all in meetings (They must be busy with all the complaints) Im now waiting for someone to call back.Cant wait to hear the excuse this time.I will be demanding compo as this cant CONTINUE its not professional or fair .Lucky the law protests us .

Philips · 11 December 2023

★★★★★ 1/5

Google

I have no hot water and heating since last Saturday. An engineer came last Sunday but he needed new parts so he couldn't do anything. I was told that someone form the help center will call me to arrange the repair but no one called me. I called them. A lady told me that an engineer will come this evening, yeah of course no one came. It's been 4 days! Help! Why you guys are always like this. It's not the first time. I have to have half/day off for repairs and sometimes no one come. Please don't waste my time! And it's so cold! I want have shower!!!!!!

Kagami · 16 June 2017

★★★★★ 1/5

Google

Worse customer services/repairs team I've ever had. plumbers are inexperienced, messy and damaged my propery. Soaked and ruined my wooded floor and made a hole in my plasterboard. So far it's taken 2 plumbers 4 visits a conviently "broken down" supervisor to look at damage. New appointments have had to continuously be made. Another plumber is scheduled to stop the leak. So if all goes well. The total would tally. 3 plumbers 5 visits (3 in same day) 1 supervisor 4 days off work 8 days with problem All this is for an overflowing toilet!!!!!!!!

Lynsey · 16 June 2017

★★★★★ 1/5

Trustpilot

It should be zero stars

Probably the most incompetent management company I have ever come across. If you're looking at an apartment or building managed by One House Group or Riverside, run! Run as quickly as you can, as they will make your life hell! Terrible!

Marcos · 3 July 2025

★★★★★ 1/5

Trustpilot

TOTAL JOKE FOR JOB REF: J2RRZO

Very disappointed with this company. Had a kitchen tap that was flowing non stop despite it being turned off. Plumber came and repaired it, but unknown to me, caused another problem to the drainage system. Can’t use the washing machine or sink because water is pouring onto the floor.

Anne · 27 March 2025

★★★★★ 1/5

Trustpilot

Disgraceful housing association to deal…

Disgraceful housing association to deal with! We had a massive water leak, and have black mold growing in the property a month in to the leak which they have ignored. New carpet and bathroom flooring damaged which they won't replace.Front door is faulty and locks us in the house periodically, and they won't replace or fix this which a fire hazard as this is a main exit.I've put complaints in but OVH are happy to keep taking rent money off me and continue with negligence to repair!!!And before they write here in response "email mail is, we are happy to help" no your not I've put complaints in which OVH have ignored. I'm taking this to court after onbudsmans services.Avoid these, they are cowboys!

Daniel · 30 September 2023

★★★★★ 1/5

Google

If I could give zero stars I would absolutely zero. One housing is very poor and their attitude is absolutely outrageous they don’t deal with complaints and they ignore requests. They have absolutely disgusting residents that make false reports and false accusations and One Housing hold this against you with no evidence and have a very very foul mouth. I would avoid having a home with this sort of organisation. They have been reported to the house and ombudsman. I will aim to sue them at all cost as they cannot treat people in this manner and think they can get away with it. Please avoid avoid.

Kk · 18 September 2023

★★★★★ 1/5

Trustpilot

Genuinely the worse company in the world!

Totally unable to deal with this company. They act like bullies to get payments for issues with their own systems and try putting you into default without proper notices. Sending letters that are undated and powering through without giving any contact details or any time to discuss open issues. They give 14 days notice but take 28 days to respond. The 14 days notice come which come at an end on the day you receive the letter and the letter itself is not dated. I don't understand how the government allows such firms to operate. I may now have to take them to court for such poor practices.

SH · 3 September 2023