Oliver Burn London reviews

★★★★★ 5/5

Google

Thank you Oliver Burn for being such great managing agents for the last two years. I have just finished my tenancy and I would just like to extend my gratitude for all the help in the process of moving in as well as dealing with all our maintenance requests so quickly and attentively. They always made sure that our requests were taken care of and always checked in to follow up on anything outstanding. The staff did change quite a lot in the last year, however the new team have been superb since the start of this year with following up anything that required immediate attention. Thank you!

Miami · 17 April 2023

★★★★★ 5/5

Trustpilot

Making life easy

Diana, Ed and the team at Oliver Burn Clapham have been managing our property for over 15 years including a full renovation this year. Living in Australia and owning a property so far away can be hard but Oliver Burn make it easy.

Jeremy · 12 February 2026

★★★★★ 5/5

Trustpilot

Excellent customer service!

Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face and extremely organised throughout the whole process. Louise Putt now looks after the management and day to day queries. Along with the rest of the team, Louise provides excellent customer service, we are really very impressed with how quickly things are dealt with without any hassle or too many questions asked.

Alex · 22 October 2019

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Oliver Burn, Ed was fantastic and a massive asset towards the end stages when things did not go to plan. Would highly recommend and in the future would use OB to sell.

Georgie · 17 February 2026

★★★★★ 5/5

Google

We have been renting the same property with Oliver Burn for last 5 years and we are very happy with the service provided. Louise and the team are friendly and helpful and have always dealt with any issues quickly and efficiently. I would highly recommend them.

Conor · 17 April 2020

★★★★★ 5/5

Google

Mark and the team were great to work with while selling my property. Always on top of things and followed up proactively to keep the ball rolling.

Tom · 26 March 2023

★★★★★ 5/5

Google

Ever since we walked through the doors of Oliver Burn in Herne Hill, we felt in safe hands. A special mention to Tim Clarke-Payton who bent over backwards to help us secure our dream flat and Theresa Parsons for being such a friendly face …

Alex · 17 April 2020

★★★★★ 5/5

Trustpilot

Thumbs up for Tim Hudson

The wonderful Tim Hudson at Oliver Burn worked tirelessly to sell my Brixton property - a super proactive and friendly agent. Being a first time vendor who needed a little guidance, I particularly appreciated Tim’s open and honest approach to the whole process - and he really went the extra mile to help smooth out any hurdles that cropped up along the way. I can’t recommend Tim H and his team enough. A 5 star service. Many thanks!

Nina · 6 June 2019

★★★★★ 1/5

Google

Eric the owner is a con man. This company is masked by the lovely women in the office. Eric came and inspected our flat and said the painting we had had done professionally was not up to scratch so he kept £500 of our deposit to have it carried out “properly”, after 2 years not to his knowledge we went back to the flat randomly and the paint work was the same as we had done. Also Eric used to turn up in announced and let himself in, been caught coming out of the shower before. Avoid this company, this is a true genuine review of what you get with Oliver Burn. AVOID.

Elliot · 17 April 2022

★★★★★ 5/5

Trustpilot

Thank you, everyone at Oliver Burn

We've been renting through Oliver Burn for 6+ years. The staff has always been helpful and friendly. I mean, literally, whenever we've had a tenancy-related issue they've helped every single time. I don't remember to have ever had to fight for something to get done, as is sometimes the case with landlords. They reply quickly over email. Which is a big plus for those who, like myself, struggle with phone conversations. Thank you, everyone :)

Geby · 12 October 2019

★★★★★ 5/5

Trustpilot

Proactive, engaged and constructive guidance to sell

Tim and Diana have been great to work with to sell my flat. They were proactive during the current tricky market environment, facilitating feedback from solicitors and Southwark Council to keep progressing the sale. I'm delighted to have sold with Oliver Burn, and commend their communications, engagement and constructive guidance throughout the sale process. I highly recommend the Oliver Burn team.

JJ · 21 December 2023

★★★★★ 5/5

Trustpilot

Trustworthy!

We have been renting with Oliver Burn for over six months and we had an excellent experience so far. During the negotiation and tenancy agreement setup, they were very responsive, scrupulous and patient in clarifying all our doubts and answering our questions. After moving into the flat, our property manager Louise has been very helpful and dealing with any repairs or needs promptly - often within the next day! Always kind and absolutely trustworthy.

Marta · 13 October 2019

★★★★★ 5/5

Trustpilot

Very organised and efficient

We highly recommend Oliver Burn - the staff are extremely helpful and highly organized. They helped us book a viewing and supported us through making an offer. The team definitely have your best interests at heart - shoutout to Maurice from the sales & lettings team for his help!

Bhawesh · 13 July 2023

★★★★★ 1/5

Google

Eric the owner is a con man. This company is masked by the lovely women in the office. Eric came and inspected our flat and said the painting we had had done professionally was not up to scratch so he kept £500 of our deposit to have it carried out “properly”, after 2 years not to his knowledge we went back to the flat randomly and the paint work was the same as we had done. Also Eric used to turn up in announced and let himself in, been caught coming out of the shower before. Avoid this company, this is a true genuine review of what you get with Oliver Burn. AVOID.

G · 12 November 2021

★★★★★ 1/5

Trustpilot

Still haven’t returned deposit

I rented a room in a property with Oliver Burn for 8 years and had nothing but positive experiences with the then property manager. During this time many tenants moved in and out and the process was managed very smoothly by the tenants themselves. However since our property manager changed earlier this year our experience has been dreadful. It takes sometimes weeks to get a reply to a simple email and all the processes have become unnecessarily complicated. Three weeks after moving out Oliver Burn have still not returned my deposit, despite saying it would be done promptly, meaning I have had to seek legal advice elsewhere. Extremely disappointed.

Claire · 19 September 2021

★★★★★ 5/5

Trustpilot

I have been renting with Oliver Burn…

I have been renting with Oliver Burn for over 2 years. As soon as we decided on the flat we wanted to rent, they guided us through putting a deposit down on the same day. Since then, Louise has been so efficient at helping us with any issues we have at our flat and always willing to go out of her way to help. It makes renting in London feel easy!

Olivia · 13 October 2019

★★★★★ 5/5

Google

When we decided to sell our house after more than 46 years it seemed a daunting task. However, it turned out an easy passage under the guidance of Oliver Burn, Estate Agents. We landed with them by sheer coincidence. Trying to load a baby cot into our car, a very friendly young man came along to offer help. It was the same helpful man, Tim Clarke-Payton, whom we shortly afterwards discovered in Oliver Burn’s office. He and his very able team - another Tim and Theresa - gave us consistently good advice and answered all the question we had. They handled brilliantly the task of taking prospective buyers around our property without much interference to our daily life. We could not have been in better hands and can highly recommend them.

Gisela · 17 April 2021

★★★★★ 5/5

Trustpilot

Landlord with Fully Managed Flat

I've been with Oliver Burn for over a year now, and they fully manage my flat. From the beginning I could tell they were an upfront and honest organisation, and they have never disappointed.Louise and her team in the Clapham office have been fantastic, looking after my tenants without all the hidden costs you get with other Estate Agents. Great first year and looking forward to many more!

John · 11 October 2019

★★★★★ 5/5

Trustpilot

Recently purchased through Oliver Burn

Recently purchased through Oliver Burn. Tim Hudson was great from start to finish keeping us updated throughout the purchase and resolving any issues that arose. Would thoroughly recommend.

Andrew · 27 April 2021

★★★★★ 5/5

Google

Oliver Burn's been a lifesaver during our frentic house search this summer. Thanks to them, we've managed to quickly find a great flat for an affordable price, at an amazing location. Our agent, Maurice, has been responsive, polite, and helpful throughout the entire process. Would reccomend!

Niccoló · 25 March 2024

★★★★★ 1/5

Google

We applied for a Rental Property with this company. After one week we still hadn't heard anything about our application. Tim ignored two emails and a voice message during this time. Once he finally took our phone call he then assured us that everything was going along fine and that we just had to sign the tenancy agreement. Three days later we made many attempts at contacting him again, eventually being told he would chase up the application for us. The following morning we received an email saying that the property had been let to someone else. Very dissapointed that we wasted 12 days to find out we were unsuccessful and also lost time looking for other places as we were told we had the one with Oliver Burn. Edit: I have been contacted by many people from Oliver Burn to rectify the situation. While I appreciate the matter being followed up on, I do believe it was unfortunately a once off situation which we found ourselves in and hopefully it shouldn't happen again to anyone else.

Kelsy · 13 November 2019

★★★★★ 5/5

Google

I couldn’t recommend Oliver Burn enough. They made the process of finding a property and moving in easy and stress-free. Our agent, Maurice, is extremely helpful and always quick to respond to any concerns - especially when I got locked out and had to pick up the spare key. Highly recommend them to anyone looking for a property in the area.

Robbie · 25 December 2024

★★★★★ 5/5

Trustpilot

Friendly & helpful staff

Everyone I spoke to was very friendly and helpful, especially Maurice who was very informative about the area and the property and even went out of his way to help me find transport to the property!

Xena · 1 November 2023

★★★★★ 5/5

Trustpilot

Great Customer Service

What can i say about Oliver Burn Company, it has been an absolute pleasure to have such great customer service with a stress free experience. I was in a bit of a dilemma with my housing situation previously and they was respectful, caring, reassuring and directed me into the direction i need to be in. I can't thank Oliver Burn enough for all they have done for me. I highly recommend.

JNS · 6 October 2021