Trusted Agent profile · London
★★★★★
268 reviews across 3 platforms
60 Upper Montagu St, London, W1H 1SN
Newington estates's office in London, at 60 Upper Montagu St, is rated 4.6 out of 5 across 268 reviews on three platforms, including 224 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have had an excellent experience with Newington over the past three years. The team is always ready to solve any issues and they can be counted upon to find the perfect property. Special thanks to Sanam for making the whole process as stress free and smooth for me as possible!
Thank you for taking the time to leave a wonderful 5* review. Sanam will be thrilled to read your kind comments. Kind regards, Amy, Customer Relations Team
5/5
TrustpilotMatthew was a massive help for me and…
Matthew was a massive help for me and my partner when looking for a flat, he even came for a viewing on the weekend for us. Amazing team and agency!
5/5
GoogleWe cannot recommend Newingtons highly enough. The whole team is driven, friendly and highly professional - and most importantly, they get results. If you can, work with Max - he brought such energy, focus and strategic thinking to the task of finding the right renters for our home. While multiple other estate agents had very little luck and lots of excuses, Max got the job done professionally and in record time.
5/5
GoogleMax is an amazing agent! His communication is top notch and he’s really looking out for his tenants. Throughout the signing process Ria has also been amazing with all the documents etc! Newington is definitely the most organized and responsive of all the agents we contacted
Thank you for taking the time to leave a wonderful 5* review. Max will be thrilled to read your kind comments. Kind regards, Amy, Customer Relations Team
5/5
GoogleHad an excellent experience with Newington. Specifically, Max was our the agent that helped us secure our flat - very straightforward and helpful, doesn't do any price wars or anything like that, super honest and down-to-earth. Definitely recommend Max from teh agency. Will update my review as I go along with my tenancy and see how the support by Newington progresses.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleAdam was so helpful and communicative - showed me a lot of flats within my requirements and really kept me updated through the process once I put an offer on one! The whole office was so helpful and walked me through the process.
Dear Sophie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations T
5/5
GoogleThanks to Adam we found a great apartment in Marylebone everything we was looking for and more I would highly refer this company for anyone who’s looking to rent a flat you won’t be disappointed the flats shown was really fine!
Dear Anis, Thank you for taking the time to leave a wonderful 5* review. Adam will be thrilled to read your kind comments. Kind regards, Amy, Customer Relations Team
5/5
GoogleI had an amazing experience with Newington Estates, thanks to Max and Sanam. They were both extremely helpful and knowledgeable. Their prompt responses and attention to detail made finding my accommodation easier. I can't thank them enough for their excellent service!
Thank you for taking the time to leave a wonderful 5* review. Max & Sanam will be thrilled to read your kind comments. Kind regards, Amy, Customer Relations Team
5/5
TrustpilotAmazing team
Amazing team! Ria and her team - Sanam, Max, Rupert - have all been fantastic in helping to sort out our issues. Hotpoint were terrible and sent a faulty oven and there was a problem getting the oven up to first floor. Sanam organised 2 big blokes to do it late on a Sunday evening. As I went ballistic they kept calm and just got on with it. They kept me informed and went to huge efforts to sort things out. I love these guys! Best lettings agent in London.
1/5
GoogleTerrible experience with these agents. I echo issues other landlords have had with Newington's and do not recommend them. The experience during the letting period was fine but the check out process was appalling, extensive damage to my flat was denied by all parties (the tenant, the cleaners, Newingtons) and Newingtons were no help at all in resolving the issue. In the end I had to liaise myself directly with the tenant's employer and we reached an agreement that finished the matter but left me out of pocket and with a home that needed redecorating and repairs.
Please bear in mind that as a professional agency, we have a duty to mediate between the concerns and discrepancies of both the Landlord and the tenant. In the event that an resolution cannot amicably be reached between both parties, as in this instance, we are bound to defer any judgement to an independent party, in this case the tenancy deposit scheme. As per the inventory conducted, the damage to your property was intimated as being very minimal, and as such, it was felt by a third party that the amounts you were looking to deduct were excessive I am glad that you managed to resolve the situation with the tenant thereafter, and wish you the best with your property rental going forward.
5/5
GoogleI recently rented a studio flat with Newington’s. The agents are very friendly and knowledgeable and were able to assist me throughout the whole process. Would definitely recommend to anyone looking to rent in Marylebone area
Hi Abbey. Thank you for your amazing review. 😁 …
5/5
GoogleAdam was very good for our search his expertise and guidance for our search was perfect the overall service and patience found was excellent we where very impressed with the family home he found us.
Dear Nilton, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Mark, Customer Relations Team
5/5
GoogleWas looking for a flat to rent - the agency was extremely helpful, particularly Adam! He shared multiple options and made sure they were meeting all our requirements. Thank you for all the help :)
Dear Iro, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Amy. Customer Relations Team
5/5
GoogleThanks ! Adam was very kind and trustable and helps with me since the first moment that I’ve been in touch with him regarding a flat that I was interested in renting . Thanks again
Thank you for taking the time to leave a wonderful 5* review. Adam will be thrilled to read your kind comments. Kind regards, Amy, Customer Relations Team
5/5
GoogleI have had an excellent experience with Newington Estates. Everyone there is very helpful, professional and incredibly efficient. Sanam has been the best by offering her valuable advice and helping me find my flat. I highly recommend them!
Dear Bora, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
5/5
GoogleWe were provided with an excellent service and were navigated very smoothly through our house rental. The staff were responsive, polite and available. Special thanks to Sanam who made the transaction an easy process and Rupert who was always on hand to help us through the process. Really appreciated!
Thank you Lee. It was a pleasure assisting you.
5/5
TrustpilotWell done to Newington’s letting team…
Well done to Newington’s letting team in Marylebone. I decided to choose Newingtons after carefully considering number of other estate agents. They had been very supportive and informative throughout the letting process's. Their charges were the lowest and the customer service was excellent. Special thanks to Ria, Max and Clement
5/5
GoogleRupert understood my requirements and moved quickly to help me find a great flat. Quick communication and very professional. Thanks Newingtons for helping me find a nice place during the competitive summer months.
Dear Anna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations T
5/5
GoogleAdam was very sharp and had a good sales pitch. He found us the great family home with everything we wanted and more will definitely use Newington estates again because of him!
Dear Yasmin, It’s great to hear that you have had a brilliant experience with our Lettings team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Amy
5/5
GoogleClement was fantastic during the viewing. Very friendly and welcoming. He helped me understand what the market had to offer and really worked to find something that fit my preferences. Thank you.
Dear Tom, It’s great to hear that you have had a brilliant experience with our Lettings team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Amy
5/5
GoogleAdam was very good sales person and helped us find nice property and was very quick too he ticked all boxes we was looking for. Will definitely use again.
Dear Mouhamed, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Amy, Customer Relations Team
5/5
GoogleLovely staff. I had a great experience with max, stayed in the apartment for over 2 years. When ever I had issues they were very responsive. Thank u guys
Dear Anwar. Thank you for your 5* review, wishing you all the best with your future endeavours.
5/5
GoogleI recently rented an apartment with Newington's, they handled everything wonderfully and professionally from start to finish. Would 100% recommend to anyone looking for properties in the Marylebone area.
Hi Mangirdas. Thank you for your great review.
5/5
GoogleIt was obvious from the outset that Newingtons have access to some of the best apartments in Marylebone and, refreshingly Marco actually listened to my requirements and facilitated viewings around my convenience. Therefore it was easy to find my dream home and the offer process was straight forward. They kept me informed at each stage, used their expertise to keep negotiations progressing and without them it is unlikely that the rental wouldnt have gone ahead. both Marco and Ria were professional but also personable and I would highly recommend working with them and the wider Newimgtons team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Newington estates's London office has 268 reviews across three platforms: 224 on Google, 1 on Facebook, 43 on Trustpilot (across the whole business).
Newington estates London is rated 4.6 out of 5 across all 268 reviews, and 4.6 out of 5 on Google from 224 reviews.
Newington estates London, 60 Upper Montagu St, London, W1H 1SN.
