Trusted Agent profile · London
★★★★★
1,173 reviews across 2 platforms
231 Vauxhall Bridge Road, London, SW1V 1AD
MY LONDON HOME's office in London, at 231 Vauxhall Bridge Road, is rated 4.6 out of 5 across 1,173 reviews on two platforms, including 344 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
2/5
GoogleAwful service. Never call back even though promised. Very messy and late with finalizing contracts. No chase up unless emailed several times. Misleading advertisement related to bills for the property I was renting until I found out when the landlord made me pay for bills. No proper exit procedure way after check out date even though I contacted them 2 weeks in advance. This delayed the process of getting my deposit back.
5/5
TrustpilotMoses is sincere and efficient
Moses is sincere, friendly and efficient. He manages to find 2 tenants at a time, and explains everything in details. Will recommend Moses.
5/5
TrustpilotElise was super helpful!
Elise was very helpful and was communicating really well giving us regular updates on the process which was very quick and hassle-free!
5/5
GoogleThank you very much Steve really a great help!
5/5
GoogleVery helpful agents who try their best given awkward circumstances and are able to adapt to situation changes quickly. MyLondonHome has been managing my property for the last decade. My initial experience with several other estate agents weren't very positive as they did not respond to concerns that landlords had quick enough. MyLondonHome has been my trusted agent, hope their service will continue to remain excellent for many years to come.
5/5
GoogleMy London Home is a very professional organisation with excellent customer service. Charlotte Silvestri the Talent Acquisition Specialist has been wonderful to work with.
5/5
GoogleI recently held a training session with MyLondonHome. It was a pleasure working with a business that wants to help improve, develop and invest in their staff to provide the best service to all their past, existing and future Clients.
Thank you Stephen! We loved the training and we're already seeing the results in our morning sessions!
5/5
GoogleMLH's property management took good care of arranging the numerous repairs the property we rented ended up needing during our time there. Mr Daniel Novitt consistently showed a level of competence and responsiveness that puts some other letting agencies I've had to deal with to shame. Moreover, MLH seems to have a generally fair and reasonable tenancy agreement template, something I've also learned can not be taken for granted with other agencies.
5/5
TrustpilotHelping to keep it simple
We have rented our flat through MHL for 18 months now and have been through one renewal. Straightforward, efficient, and nice to deal with. Allow you to get on with your life, knowing your property is well looked after.
Thank you for the lovely review, Harriet and the entire team always make sure that they offer the best service possible. We're all very appreciative of your five star review!
5/5
TrustpilotTenancy renewal.
As ever a prompt and efficient service from MLH. Thank you Harriet for advice on the renewal and getting things completed so quickly.
4/5
TrustpilotResponsive and polite service
Thank you Harriet for your help over the last few months - your speedy, professional and polite responses throughout have been much appreciated.
1/5
TrustpilotAgent is posting a lot of fake listings…
Agent is posting a lot of fake listings to attract customers. Don't trust!
5/5
GoogleTroy has been great so far, always promptly getting back to any requests and taking care of any issues swiftly - thank you!
5/5
TrustpilotSam Loader
Sam Loader has been very supportive, and always on the ball in managing the property. Keep up the good work Sam!
5/5
TrustpilotProperty Management quick and Easy.
Property Management quick and Easy.Quick response and kept me informed of progress. Professional and very happy with the service. Molly was great!
5/5
TrustpilotTamas is really good service and …
Tamas is really good service and helpful. He's kind and sincere. Will recommend to friend and back to him in the future.
5/5
TrustpilotI recently worked on a sale with Jamie…
I recently worked on a sale with Jamie and was very happy with the service I received, I was constantly updated throughout the process and would be happy to work with them again in the future!
Hi Truc, thank you so much for your kind words. We look forward to working with you again soon!
5/5
GoogleTamas was the besr property consultant to deal with he's quick response was appriciated and he really deserve all the best
5/5
Googlei like My London Home they are very professional and helping especially Aferdita Bytyci for helping our company Moheet Aljazirah Limited
5/5
TrustpilotI have been overwhelmed with the …A highly skilled property manager Celia Ruda
I have been overwhelmed with the efficiency and care shown by Lauren of My Londön Home .... she has dealt with a horrendous situation with calm and professionalism putting me the landlord from anxious shock into peaceful serenity,
Thank you for the lovely review! We try our best to uphold the utmost level of professionalism in our work. We're glad it was reflected in Lauren's work!
5/5
TrustpilotNicola!!
Nicola is fantastic at keeping me updated on the progress of various tasks and extremely friendly and personable.An absolute star!! Thank you.
1/5
TrustpilotSuch an unreliable agent
they attract customer by listing property that has been sold so that they can get your information and and keep advising you other properties. So do not trust them at all. Try ask other agent. It the property is not list on other website they are lying.One of the agent Jamie in Westminster office has been super unhelpful and strongly advise you avoid this guy.
5/5
TrustpilotAlways a quick response.
Want to thank Molly and team for sorting out issues within our current flat so promptly. Best estate agents we've been with.
5/5
TrustpilotAlex has been 1st class throughout the …
Alex has been 1st class throughout the whole process. Friendly, punctual and if course very professional. A credit to your business!
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