4/5
TrustpilotCameron is professional and helpful…
Cameron is professional and helpful when it comes to helping clients search for suitable places to stay.
Trusted Agent profile · London
MY LONDON HOME London reviews
★★★★★
1,173 reviews across 2 platforms
231 Vauxhall Bridge Road, London, SW1V 1AD
MY LONDON HOME's office in London, at 231 Vauxhall Bridge Road, is rated 4.6 out of 5 across 1,173 reviews on two platforms, including 344 Google reviews rated 4.4.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
Emily has been always responsive and provided incredible help to wade us through administrative stuff for our apartment.
5/5
GoogleExcellent service. I have sent an e-mail to the office yesterday (Sunday 25/06) late in the evening and had a response very promptly the next day. I was at work so was not able to take the call, so Emily kindly left me a voicemail as well as responded to my email. I believe it is a true reflection of excellent customer service. Thank you.
5/5
TrustpilotMyLondonHome Review - Danny
We were looking To Buy with MyLondonHome and were fortunate to have Danny as our adviser. He was professional, knowledgeable and showed us a great range of places to help us to narrow down what we were looking for. He also pointed in the direction of a reputable Broker who could deal with our particular situation. Would recommend MyLondonHome and specifically Danny's expertise to anybody.
5/5
TrustpilotJesse was really helpful in finding us …
Jesse was really helpful in finding us a property and kept us updated through the whole process
5/5
TrustpilotProbably the best estate agents for buying and selling.
Two years ago MyLondonHome provided an excellent service in helping us buy an investment flat. Of course we appointed them as sole agents to sell our own home this year. Once again they have been amazingly professional, incredibly driven, and just so very nice. We would never use anyone else as agents - they really are the best. We are hugely grateful to them.
5/5
TrustpilotWorked with Harriet
Worked with Harriet. She helped my with the flat rental contract renewals, all went smooth and nicely.
5/5
GoogleDealt with Michael Flynn. Great customer service and has always dealt with any queries very efficiently
5/5
GoogleAferdita Bytyci is very helpful, she really goes out of her way to make things happen.
5/5
GoogleFatma is a great PM to deal with, always a pleasure and happy to help. E.M
5/5
TrustpilotVery good service
Rebecca Wilkie was the agent who took care of me - very professional and responsive. Strongly recommended
5/5
TrustpilotAlex has been great and helped minimise…
Alex has been great and helped minimise the stress of moving houses as much as possible.
1/5
GoogleAs a landlord then inspections don’t take place and as a tenant deposits are withheld for fair wear and tear with high repair costs and no invoices, find someone else
Agent replied · 14 June 2024
We are very sorry to hear about your experience. MyLondonHome Lettings was acquired by Stirling Ackroyd earlier this year. Please contact your property manager, who I'm sure will be able to help or email us on office@mylondonhome.com for details on how to contact them. Thank you.
5/5
TrustpilotWonderful and trustworthy
Wonderful, informative agent. Very trustworthy m, honest and helpful. My family and I highly recommend Michael.
5/5
TrustpilotConsistently Helpful
Despite a many number of issues from the vendor MyLondonHome have been nothing but helpful and Steve Sellek has consistently committed himself to helping sort any issues.Would highly recommend to any prospective buyers.
Agent replied · 15 June 2024
Thank you Mr Damerell, we're glad Steve Sellek was able to deliver the high level of service you deserved. We hope you continue to work with us in any prospective endeavors in the future.
5/5
TrustpilotWe were extremely impressed by our…
We were extremely impressed by our experience of My London Home. The staff are on the ball and responsive and do seem to go one step further. They also communicate outside office hours when the need arises. We felt totally supported by them throughout the sale of our apartment.
5/5
GoogleAdam is very attentive and is always on hand to answer any queries or rectify any problems.
1/5
GoogleTroy Abbey was the only helpful person at MyLondonHome. He was extremely professional, always quick and reliable.
5/5
TrustpilotJasleen Virdi is very professional
Jasleen Virdi is very professional, responsive and reliable! She has been great to deal with
5/5
GoogleMilan was really helpful and showed me multiple flats in the area that I was interested!
5/5
TrustpilotVery happy with the service
Very happy with the service, Molly a staff member from south bank My London home magangment has been kindly helpful and understanding when it came to arranging and rearranging appointments for us.
Agent replied · 15 June 2024
Thanks for the five star review Shanice! Molly and the rest of the staff are always ready to provide the best service, we've passed this review on to Molly and she's absolutely elated to have read your kind words. If anything ever arises again, we'll always be there to help!
4/5
Trustpilotvery happy with molly but i don't like …
very happy with molly but i don't like the seemingly constant changing of staffi asked recently who was looking after our flats and was given 3 nameswhy not just molly ? !
Agent replied · 15 June 2024
Hi JudithThank you for your review. We are disappointed that your experience did not meet the high standards of which we expect of ourselves but we are delighted to hear you have enjoyed working with Molly.We have changed the structure of the Property Management Team so that our client’s properties are now managed by a small dedicated team of Property Managers rather than an individual.Any member of the team can deal with queries which may arise, minimising the disruption caused by staff absences. We would urge you to contact Ellis Street, Head of Property Management, should you wish to discuss your experience further. Ellis Street- 0207 821 1800
5/5
TrustpilotThank you!
Molly was very helpful and attentive while trying to get something fixed! Thank you very much!
5/5
TrustpilotNathan is a great person to deal with
Nathan is a great person to deal with. Things get sorted and communication is clear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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