Trusted Agent profile · London
★★★★★
1,173 reviews across 2 platforms
231 Vauxhall Bridge Road, London, SW1V 1AD
MY LONDON HOME's office in London, at 231 Vauxhall Bridge Road, is rated 4.6 out of 5 across 1,173 reviews on two platforms, including 344 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. MY LONDON HOME hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI would like to say a few words about …Molly Dunn
I would like to say a few words about Molly Dunn at MyLondonHome. She has provided me exceptional assistance over some difficult issues. Molly is both patient, charming and thoughtful; I cannot recommend her and that of the property service colleagues at MyLondonHome, any higher for attention to detail and support.
5/5
GoogleI've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I highly recommend MyLondonHome & Andy!
5/5
TrustpilotA massive thank you to Amari for …
A massive thank you to Amari for helping me sort out my satellite signal issue! I really appreciated his effort with helping me deal with the issue when I couldn't be around to do it myself, I couldn't have asked for better! So again, thank you Amari, you're a star!!
5/5
TrustpilotGokhan was helping all the way from …
Gokhan was helping all the way from choosing the flat to moving in, with ability to help me with moving in on the day that he was not at work ( during the weekend). The overall experience with MyLondonHome is positive and I would definitely recommend this company to everyone.
4/5
TrustpilotVery high standard of professionism …
Very high standard of professionism which is unusual in this industry. Very courteous and helpful staff; particularly the Lettings Manager. Flat was let for slightly below my target , hence "only" 4 stars but let very quickly leaving no gap between incoming and outgoing tenants. I highly recommend this agency.
1/5
TrustpilotBe aware with this agent with purchasing property
Be aware with this agent with purchasing property, you can be gazumped from them ending up in a biding war, make sure you have solid terms to protect yourself when signing reservations agreement, as this will cost you a lot of money. They are a time waster, using you as a stepping stone!This agent have NO ETHICS AT ALL, Be aware!請特別注意，這家仲介非常沒有道德。請買家務必小心，請確保在簽署預訂費用時有明確的條款保護自己，不然將會變成競購戰！到最後會花掉冤望錢！他們就是把你當墊腳石再浪費你的時間！請小心！
Dear Katherine, I am sorry you feel the experience you had with MyLondonHome was not satisfactory.The UK legal system not only allows offers to be put forward to the vendor after the vendor has accepted an offer; it is actually a legal requirement. If we were to have failed to inform the vendor of the higher offer, not only would that have been completely unethical it would have also been illegal.Buying a property in the UK is very different to in Taiwan. Here, the offer is 'subject to contract' even if you pay a holding fee. An offer is not binding until you pay the 10% deposit and exchange contracts through the solicitors, legally committing you to complete. This also protects buyers as it gives your solicitor time to check that the title paperwork is in order.It is also worth remembering that the vendor had bought this property from the developer for £135,000 more than you offered. That is a big loss for any vendor to suffer. The offer the vendor ultimately accepted was significantly higher than the price you offered, much reducing the loss they were making. You were also given an opportunity to increase your offer further.If you do have any further questions, please do not hesitate to get in touch with me directly.Steven Herd MNAEA Dip RLMFounder, MyLondonHomeSteven.Herd@MyLondonHome.com
5/5
TrustpilotWater heating went down , extra quick fix !
Our Water heating system broke and we asked for a fix during the weekend. On Monday morning , Sam Loader took extra quick action and a plumber attended our flat on the same morning! This was fixed by noon.Thanks Sam, your prompt action and support is very much appreciated!
5/5
GoogleMichael Flynn has been extremely helpful. I moved from the US to the UK and I can't imagine how much more difficult it would've been to find a place without him. His responses were always very timely and if a problem arose he was always quick with a solution.
5/5
GoogleReally delighted. There were multiple agencies when I was looking and none was like My London Home. Special kudos for Michael Flynn, who matched me with my.best flat and oversaw it and to Laila who coordinated the contract side Follow up by Jesse has also been good. Highly recommend
5/5
TrustpilotHave responded quickly to any problems …
Have responded quickly to any problems and dealt with them. Overall, hassle-free. Molly Dunn has been outstandingly helpful.
Thank you John! We're so happy you enjoyed working with Molly.
1/5
GoogleDo not recommend. Asked them for fully manage my property. They transfer it to a stirlingackroyd without my permission. The new company doesn’t even know my property is fully managed. Slow in response. Never response to me regarding discontinue the contract but will response to other emails 🤷🏻♂️. DO NOT RECOMMEND THIS PLACE AT ALL. Do not use their services. Awful and irresponsible.
Hi Shiwen, we are very sorry to hear about your experience. MyLondonHome Lettings and Property Management was acquired by Stirling Ackroyd last year. Please contact them directly on 020 3961 7806 and they will be able to help you. Thank you.
5/5
GoogleHaving just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand.
5/5
TrustpilotMhari-Clare was very responsible
Mhari-Clare was very responsible. She has managed to let us view the flat during our one day trip in London even when there was some issues with contacting the tenant. She was also giving us all the information needed about the flat. Very happy with the viewing experience.
5/5
TrustpilotEmily has been fantastic
Emily has been fantastic, and very courteous, in dealing with a difficult, internationally based landlord. I as a tenant have felt supported throughout the move-in process, and she has gone out her way multiple times to resolve issues that have come up with the developers and new building kinks.
5/5
GoogleMine & my girlfriends move in was easy and not very stressful. Moses helped us a lot & was always communicating with us to get us moved in as quick as possible. He always replied to our messages fast & gave us a lot of information. Thank you
5/5
TrustpilotRebecca has been very helpful and …
Rebecca has been very helpful and prompt with all the enquires. ( even after the working hrs)
Thank you Julia! Rebecca is delighted you're happy with her work. She's put in those extra hours because she truly cares, we're glad we were able to help.
5/5
GoogleExtremely professional, kind and straight forward service, much much appreciated. James Duddridge went the extra mile to sell our property and find us one that suited our needs. Smart way to communicate (WhatsApp) and availability 24/7 made everything easier and efficient. Highly recommended!
5/5
TrustpilotA breath of fresh air
Considering we have had various leasing experiences in London. Dealing with Michael was refreshing, very attentive and it felt like nothing was too much of an ask. When time is of the essence, having a responsive and swift minded agent on our side really made the process easier.
5/5
TrustpilotHarriet from the Property Management Team
Since Harriet took over managing my property the service I have received has been excellent. Harriet is proactive, efficient, has a no-nonsense approach and is easy to deal with. Her understanding of needing to find a solution to a problem ASAP has been very much appreciated. Thank you Harriet!
5/5
TrustpilotReeshi is a perfect staff working in …
Reeshi is a perfect staff working in the My LondonHome Reeshi try his best to help me to find all of the flat that is suitable for me and help me move in as soon as possible.I love Reeshi’s services Thank you very much Reeshi Best wishes Fin
5/5
TrustpilotFANTASTIC!
I was looking for a flat in London and I found my london home.Yure helped me in each process: from the apt viewing to the sign of the contract with the landlord... he's the best!Everything was easy for me, therefore my experience is really really positive. RECOMMENDED
5/5
TrustpilotHaving just gone through a lengthy…
Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady hand.
5/5
TrustpilotI would like to thank Honor and…
I would like to thank Honor and Cherelle in Lettings, Molly, Nathan and Harriet in Property Management and Lisa in Accounts for the efficient and professional way in which they look after all aspects of my property. So glad we switched to MyLondonHome from another London agency!
5/5
TrustpilotLauren is very helpful
Lauren is very helpful. Lauren is always responsive and play active role to liaise with contractors.
Thank you Bryan, Lauren has read this review and is delighted with your words. She and the team always aim to deliver the highest quality of service hence we're glad this was reflected in her work.
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Tell us what you need and we'll put you in touch. MY LONDON HOME hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
