5/5
TrustpilotKaren was amazing!!!
Karen was amazing! She helped me clean up so much of my mistakes and I learned so much.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
Part of MRI Software, see every office.
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAlways knowledgeable and helpful
Always knowledgeable and helpful. Also patient.
5/5
TrustpilotAlways a great experience.
Always a great experience.. My issues are always handled within a good time frame. Customer service is always prompted and they answer all my questions.
5/5
TrustpilotMRI Trusted Partner
it was clear MRI wanted to become a valued partner from the procurement stage. MRI provided dedicated support and training throughout each of the transition stages from award to mobilisation and Go Live. MRI has maintained regular business focus with scheduled quarterly and occasional ad-hoc reviews as necessary. MRI continue to support and contribute to several milestone successes for Butterfield.
4/5
TrustpilotFolliow up
Appointment was done as expected. I did not receive a detailed explanation of what was done and what we need to do to prevent this from happening again.
Agent replied · 27 November 2023
Thank you for your feedback Ernest. We shall arrange for a support agent to contact you to discuss the details of your case in further detail so that you have all the relevant information for future reference.
5/5
TrustpilotThank you for being on the other end of…
Thank you for being on the other end of the phone call in the matter of my frustration.
5/5
TrustpilotThe customer care agent was excellenttremely…
The customer care agent was extremely courteous , patient and knowledgeable.
5/5
TrustpilotDevon was very helpful at addressing my…
Devon was very helpful at addressing my problem
5/5
TrustpilotThe Support from MRISoftware has become…
The Support from MRISoftware has become exceptional quality. They have highly skilled people who help you with the software and its a dream as you can be up the creek with some issue and they come in with a lifeboat and the perfect answer.I would highly recommend any Property Manager to look hard at Qube Property Management as the sophistication of the software coupled with the exceptional support makes it a truly value added spend.
3/5
TrustpilotIt seems to take too long to get a…
It seems to take too long to get a response when a ticket is submitted the majority of the time. When you call in, they usually have to contact someone else, I have waited as much as 5 weeks to get an issue resolved because no one had the knowledge except Kathy Rajewski, and she is overwhelmed it seems.
Agent replied · 27 June 2024
Thank you for your review Stephanie. We are sorry to hear that you have not received the high level of support that we strive to provide our clients and apologise for any inconvenience caused. Our support manager will reach out to you shortly to discuss your experience and open cases in further detail.
3/5
TrustpilotTime consuming and difficult to…
Time consuming and difficult to reinstate. No direct phone number for CTM on MRI website. For a tech company, you barely get a C. Other contract software much easier to use. You must be the same people who developed common core! Sadly, it is the one most of denver uses. Your sales department is better than your tech side.
Agent replied · 9 May 2024
Thank you for your feedback Marilyn. We are always looking for ways to improve our platform for our users. You can find direct contact information for CTM Support on our main websitewww.ctmecontracts.com. We are open 7 days a week and ready to assist you whenever you need. A manager will be reaching out to you directly to touch base and offer additional assistance.
5/5
TrustpilotThe whole process was very efficient…
The whole process was very efficient and quick and on schedule
3/5
TrustpilotSupport needs live chat support
MRI customer support professionals are skilled, kind, nurturing and helpful. The system of creating a ticket for service creates inherent delays even when an issue is marked urgent. I have recommended since first coming from Cornerstone that MRI institute Live Chat. It would improve the system exponentially.
Agent replied · 3 December 2024
Thank you for your review Margie. We work hard to incorporate our client feedback where possible to further improve our products and services, and am pleased to advise that there is a plan in place to roll out Live Chat across our products. Please stay tuned, further communications will be sent out in due course.
5/5
TrustpilotEfficient service
Leticea kept following up with me. Still have the issue of bombing out but hope it will be sorted soon
5/5
TrustpilotYour guidance was in my best interest
Your guidance was in my best interest; highly unusual for a software company. Service was personal and Real Intelligence.
4/5
TrustpilotManufactured Home Contract to Buy and Sell
The regular real estate contracts and use are fabulous.I sell mobile homes in rental parks and I tried last year and just yesterday to use the Manufactured Home Contract to Buy and Sell and since it is in SMART it is almost impossible to use. I spent about 5 hours trying to use it and I just gave up. I have my own contract for mobile homes and I just used it instead it was much easier. If you are going to put the contract in CTMe, it has to be user friendly like the real estate contracts. I will never use your MH Contract to B and S unless it is like the real estae contracts.Please note, that Damian Cox, lawyer, used my Mobile Home Contract to Buy and Sell which the Real Estate Commission used to prepare the Manufacture Home Contract to Buy and Sell. I have been selling real estate and mobile homes for over 48 years.
Agent replied · 27 November 2023
Thank you for your review Janet. One of our trainers is going to contact you to get this resolved.
5/5
TrustpilotWorld class customer service
World class customer service. The representative understood the problem and quickly resolved it for me.
5/5
TrustpilotWith the assistance of Dave Hassel who…
With the assistance of Dave Hassel who is always willing to help from MRI Software its only a pleasure working with this company
5/5
TrustpilotMRI Trusted Partner
It was clear MRI wanted to become a valued partner from the procurement stage. MRI provided dedicated support and training throughout each of the transition stages from award, mobilisation and Go Live and have maintained regular business focus with scheduled quarterly and occasional ad-hoc reviews as required. Their continued support has contributed to several milestone successes for the business.
5/5
TrustpilotThe last representative I had help me…
The last representative I had help me was able to be understood very clearly.
5/5
TrustpilotTina is a wonderful person that always…
Tina is a wonderful person that always helps me with my problems.
5/5
TrustpilotNew Office Computer
During the set up of a new computer in my office, I lost a good bit of my user names and passwords for several applications. I called MRI SOFTWARE and spoke to Lauren about my situation. She had me back up and going in less than 15 minutes. She was so patient as we tried several different passwords, until we found one that worked. Lauren is the greatest.
5/5
TrustpilotSpot on and timely
Very quick to respond with my issue corrected 100%. Thank you!
5/5
TrustpilotI really appreciate Tim Syeon and…
I really appreciate Tim Syeon and Cortez Woods for being so patient in addressing our issues. They took the time to find solutions to the problems we reported.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
