Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Software and support that enables me to work anywhere!!
I have been using UNIVERSAL through MRI Software for over 13 years now. I started using the software when I worked for a different company and my responsibility then was to find a CRM system that worked for the new business both in flexibility and functionality and MRI does this. I can work anywhere in the world and I have over the last 6 years with no interruptions to my business. Although there are lots of CRM systems for estate agents it’s not just about the software, it’s about the support and value which I get when I ever need assistance. Ben and Stewart are great with technical knowledge and support. Since I have been using Universal I have recommended the software to friends who have also their own agency and I would never do this if I did not like software. Thank you Ben and Stewart for all your support over the last 13 years.
Craig · 12 March 2021
★★★★★ 5/5
TrustpilotError Billing % Rent
Sam was so helpful. I shared my screen with her so she could see how the % rent billing set was up. It was PIL, but a tricky one, a certain % up to $ BP, and if sales went over that BP they paid a higher % and so on. I just had to shift it so I could bill it. Then it worked.
Trish · 21 March 2023
★★★★★ 5/5
FacebookInvesting and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Anita Crypto FX for your great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days she made huge profit for me. Contact Mrs Anita Crypto FX viaEmail: anitacrypto44@gmail.com WhatsApp +15023245963
Quavo · 15 July 2023
★★★★★ 5/5
TrustpilotGreat help always friendly and helped…
Great help always friendly and helped me resolve my issue.
Susan · 13 October 2026
★★★★★ 5/5
TrustpilotCTM Support
Support staff, especially Dre was amazing at resolving a issue we had in CTM.
Johanna · 22 August 2025
★★★★★ 5/5
TrustpilotCustomer service agents are always so…
Customer service agents are always so helpful and willing to do what is necessary to fix the problem. I can always count on them.
Linda · 9 July 2026
★★★★★ 2/5
TrustpilotEmail through CTM doesn't make to all…
Email through CTM doesn't make to all email domains causing delays and unorthodox methods to circumvent and work around the issue.
Richard · 16 November 2025
Agent replied · 20 November 2025
Richard, thank you for your feedback. We understand how frustrating the email issues have been, and we are actively working on a permanent resolution and appreciate your patience as our team navigates these email errors. A manager will be reaching out to you directly to offer additional assistance if needed.
★★★★★ 5/5
TrustpilotAlready answered this
Already answered this. Great Service. Problem went away, somehow.
Rockey · 28 August 2024
Agent replied · 27 November 2023
Thank you for your feedback Rockey, good to hear that your recent case has been resolved. With regards to using the web process, we do offer various training options around how to get it set up and if required, our support team will always be available and are well versed for helping clients with the process.
★★★★★ 5/5
TrustpilotIncredible Value
The software is very feature-rich and, the best part, the customer support is extremely responsive. There was practically no wait!
Shaun · 11 June 2025
★★★★★ 5/5
TrustpilotQuick response and follow up to ensure…
Quick response and follow up to ensure issue resolved
Kimberly · 12 October 2026
★★★★★ 5/5
TrustpilotGreat software
Great software, always updating forms as needed, tracking of all communications, flexibility, customer service.
Keith · 10 September 2026
★★★★★ 5/5
TrustpilotThe gentleman was fantastic and helped…
The gentleman was fantastic and helped me solve the problem in a short period of time. Your company has great customer service, and I've enjoyed working with everybody for many years. Keep it up!
Customer · 21 April 2026
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. What a shambles of a company, making promises, not keeping them, then sending the wrong invoice 100 times, me always correcting them and then hearing nothing in return. Asking a simple address change that took 9 months to complete. Absolute embarrassment especially by Gareth who made it out on a formal complaint meeting that he was going to 'fix it all' for us. One year later, no further.
Marit · 5 July 2023
Agent replied · 27 June 2024
We are extremely disappointed to read your review. MRI treats client feedback extremely seriously and this has been escalated to our Client Success team who has already been in touch to help resolve your issue.
★★★★★ 5/5
TrustpilotOnce I got to the a person that knew…
Once I got to the a person that knew what they were doing it was very easy.
Scott · 20 August 2026
★★★★★ 5/5
FacebookI recommend Gracie crypto to everyone who is interested in crypto because she is the best among others,I was recommended to her by my friend named Sonia ,,she said I should give it a shot and I did,I start with $1000 to earn $12,700 in five working days, you can contact her via WhatsApp +1(863) 800-0121Email graciemaverick773@gmail.com
Kevito · 20 September 2023
★★★★★ 5/5
TrustpilotComplex commercial books
The MRI support personnel was very kind and tried helping but due to the complexity of our books she did not have the answer I needed. I used the reports I knew to be best which were not the reports she had suggested. I do appreciate her efforts.
SC · 18 December 2025
★★★★★ 5/5
TrustpilotSupport is always helpful and…
Support is always helpful and resourceful, the most important aspect of software is the aftersales service and MDA has yet to let me down after 10years.
Zuleka · 13 March 2025
★★★★★ 5/5
TrustpilotIt was easy to access Customer Service
It was easy to access Customer Service. Your first option used to be Sales, not service. So congrats. Info was accurate and although I had to call back re something it was quickly taken care of and the customer service guy had a smile and the light touch. Much appreciated!
Christine · 8 February 2024
★★★★★ 5/5
TrustpilotYolanda made things very simple
Cynthia · 27 October 2025
★★★★★ 5/5
Trustpilot5/5 Stars, Outstanding Software and Even Better Support!e've been using MRI Property…
We've been using MRI Property Management for our property management needs for 20+ years, and I can't say enough good things about it. The platform is robust, feature-rich, and handles everything from accounting and leasing to reporting with real efficiency.
Karin · 19 February 2026
★★★★★ 2/5
TrustpilotAdding signatures to docs
1. CTM eContracts and MRI have different labels for signatures when we receive notice via email that clients have signed the docs using MRI. You cannot filter MRI signatures by address with this problem. Makes it very tedious for a transaction coordinator to filter important docs.2. MRI signatures are difficult to add buyers for signatures for multiple offers in docs management for the relo teams. Meaning, you have to unlock, add buyers, then delete buyers and again add buyers each time you have a separate set of buyers. Hard to explain!
AA · 4 January 2023
Agent replied · 28 November 2023
Hello, thank you for your feedback. We apologize for the inconvenience. #1 We did a test doing a side by side comparison and both the eContracts and Smart Signature Notification emails show the address of the property. Both email signature notifications content are the same except the date and time signed is not in the Smart email. #2 We agree this is a little tedious. What you can do after the seller has signed the Smart Disclosures is make a copy of the documents so that you have an original to work with for additional buyers. That way you would not need to get the sellers to sign the disclosures again. We will send a request to our development team to see if they can add one of the features that are in eContracts which is Recreate the original Disclosure with Only the Sellers Signature.
★★★★★ 5/5
Trustpilotsolved
Craig from MRI support solved my issue, he was very helpful and professional.
Baan · 4 September 2026
★★★★★ 5/5
TrustpilotDominic was helpful
Dominic was helpful, educational, and quick! Couldn't ask for better service!
Kris · 20 August 2025
★★★★★ 5/5
TrustpilotEase of use & storage of documents. Technical support.
Service is efficient and fast when needing assistance. I recently needed a quick response in the middle of a contract under a deadline. Very grateful I didn’t have to sit around waiting for a response.
SusanP · 26 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
