5/5
TrustpilotI would like to take a moment to…
I would like to take a moment to acknowledge Pauline from Strata Master, who has been absolutely amazing and a true asset to the Strata Master team.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Property Management Software
Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management software.
5/5
TrustpilotFrom the Supervisor to the Tech, phenomenal support.
The experience with the supervisor and technician Dan assigned to provide support was great. Dan was able to work on some areas I was having difficulties and then we had a phone call scheduled to explain why I was receiving an error. The error was corrected. I appreciate all the support.
1/5
TrustpilotIf you have time to waste, this is the company for you
I spent the entire day being passed around from department to department being told no this department handles this.. to no that was the department to handle this. I got a lot of i'll follow-up with this (that never happened) I'm so beyond frustrated that I wasted a whole day being passed around with no ownership of the situation being taken or lied about being taken and that my problem which is the biggest reason we use MRI software isn't fixed.
Agent replied · 27 November 2023
Thank you for your review Amy. Your feedback is important to us and we will follow up internally with your account manager and arrange a call to discuss your concerns.
4/5
TrustpilotI'm not happy with response time from…
I'm not happy with response time from support. I imagine that Covid has impacted you as it has all of us, so I'm not too upset about it. I hope we can get better response times in the future. We have been MRI customers since 2006. Jim Boyskey is one of the very best Account Managers I have ever worked with at MRI. He has taken the time to get to know our company and build a relationship with us. We are a very small company and sometimes it feels like it is hard to get MRI's attention. Jim's excellent customer service skills help to alleviate that.
5/5
TrustpilotThe Client Support team is awesome
The Client Support team is awesome. They help solve your issues and the follow up to ensure the problem was resolved.
5/5
TrustpilotYou are always so very helpful when I call!
You are always so very helpful when either I, or my Transaction Coordinator calls and needs assistance. There is never any judgement (even when I ask silly questions LOL!), and you, for the most part, always resolve any issue that I have regarding MRI, or CTMe. I honestly don't remember the exact date that I reached out, but I'll get it close ;)
1/5
TrustpilotNo help trying to edit change of Status…
No help trying to edit change of Status agent no clue plenty of time on hold
Agent replied · 29 January 2026
Thank you for sharing this feedback Bevan. A manager will be contacting you to offer immediate assistance.
2/5
TrustpilotIncorrect Accounting Entries - System Generated
I have multiple recurring issues that impact the accounting component of the application that have been outstanding for years, with no focus being given to have these issues resolved.eg Incorrect proration of AP invoices, credit apply batches that don't equal zero.As an accounting application I would expect that ensuring correct accounting entries would be a priority. Being advised that the issue could be related to how a user tabs/uses the screens could be valid, however improvements to the stored proc to validate the entries being treated, and a try catch logic being introduced should go some way to preventing these incorrect entries, and reduce the workload that it creates me to correct the issue after the fact.
Agent replied · 27 November 2023
Thank you for your review Donna. We are sorry to hear that you are experiencing issues and will arrange for a member of our APAC team to reach out to you and discuss this in further detail.
5/5
TrustpilotEasy to have a real live person to…
Easy to have a real live person to speak with. Staffers know their product and have solutions.
5/5
TrustpilotMRI Softwaare and their representatives…
MRI Softwaare and their representatives have always been very helpful with any of my CTM E-Contract questions. The electronic contracts have made a huge differance in my 55 year Colorado Real Estate practice. Thank you.
5/5
TrustpilotPatient support person on my last issue…
Patient support person on my last issue i needed help with. Issue resolved.
5/5
TrustpilotGrateful for our account manager
Grateful for our account manager, Matthew Sperati. He has been so helpful since taking over our account. Thank you, Matthew! Also, thank you to the customer support analysts who help us throughout the year.
4/5
TrustpilotHelpful
Helpful; did not provide primary fix at first; then sent follow email; that was nice.
5/5
TrustpilotWhy I like MRI
They either can give me the answer I need immediately. If they cannot, they stay with it and keep me updated with the progress of the completion of issue.
5/5
TrustpilotThe tech on call that day knew exactly…
The tech on call that day knew exactly what I needed even though I couldn't explain it. Thank you
5/5
TrustpilotPatient and courteous support
Patient and courteous support! I appreciate it when Customer Care personnel are helpful and don't seem to mind answering my questions.
5/5
FacebookInvesting and getting positive returns is all I ever wanted and am glad I found it. Thanks Mrs Anita Crypto FX for your great skills of mining and trading in my account, very diligent in her work. All I did was invest $5,000 and within 7days she made huge profit for me. Contact Mrs Anita Crypto FX via Email: anitacrypto44@gmail.com WhatsApp +15023245963
5/5
TrustpilotEvery time I call everyone is very…
Every time I call everyone is very patient with me and knows how to help me !!
5/5
TrustpilotCustomer service is top notch
Customer service is top notch. Questions are answered clearly and thoroughly. Problems are solved quickly and I can get back to work.
5/5
TrustpilotGreat customer service
Great customer service. Professional customer support team .Email support would also be nice when call is unavailable.
2/5
TrustpilotUser interface is clunky and not…
User interface is clunky and not intuitive.
Agent replied · 28 March 2026
Thank you for your feedback Todd. We have our new, updated software planned for release mid-2026. Please keep an eye on your inbox for our bi-monthly newsletters with additional info on release dates and inside looks on what to expect next from CTM! A manager will reach out directly to offer additional assistance if needed.
5/5
TrustpilotClear, precise and professional
The consultant was clear and precise in her explanation. She was very professional in handling my enquiry.
5/5
TrustpilotGreat Software and support that enables me to work anywhere!!
I have been using UNIVERSAL through MRI Software for over 13 years now. I started using the software when I worked for a different company and my responsibility then was to find a CRM system that worked for the new business both in flexibility and functionality and MRI does this. I can work anywhere in the world and I have over the last 6 years with no interruptions to my business. Although there are lots of CRM systems for estate agents it’s not just about the software, it’s about the support and value which I get when I ever need assistance. Ben and Stewart are great with technical knowledge and support. Since I have been using Universal I have recommended the software to friends who have also their own agency and I would never do this if I did not like software. Thank you Ben and Stewart for all your support over the last 13 years.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
