Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. Beware of this company - after a 2 year contract they have an automatic renewal of another two years, they don't put this clearly in your initial contract but in a tiny link to a terms and conditions site where it is very hard to find. We only discovered this when we found out after being with them for over two years and trying to cancel our expensive subscription. They are not transparent at all and their customer service is terrible. No responses to emails and noone answers their multiple phone lines. As soon as we are out of contract we will be going to a competitor purely due to their terrible customer service underhanded tactics.
Cassie · 9 May 2024
Agent replied · 23 May 2024
Thank you for your review Cassie. We are passing your feedback to a senior manager who will reach out to you directly to discuss this further.
★★★★★ 5/5
TrustpilotMRI Software - The People ,The Product and the Purpose which provide all a Real Estate Professional needs to Succeed
First - The People - Gilbert was great, but to be quite honest everyone I have dealt with have been top drawer.
Barry · 6 November 2025
★★★★★ 5/5
TrustpilotDenise was great
Denise was great, we had to really figure out why the signature box was not coming in on the counter from the offer. My first call we thought we figured it out but didn't. It had Intergrated but there was a glitch.
Wendy · 28 March 2025
★★★★★ 3/5
TrustpilotTechnicians are not quite as good as…
Technicians are not quite as good as old cre in Denver and most times hard to understand although they are usually pleasant and well meaning.
H · 12 October 2026
★★★★★ 1/5
TrustpilotMerci did not return my calls and…
Merci did not return my calls and emails for 3 and a half weeks
Kandice · 22 May 2026
Agent replied · 27 May 2026
Thank you for your review Kandice. We apologise for the delay in communication - this experience does not reflect the level of service we strive to provide. We truly value your feedback and will ensure that the relevant team reaches out and follows up with you directly.
★★★★★ 2/5
TrustpilotThe software is clunky and hard to use
The software is clunky and hard to use. There are no clear ways to switch around, it is not intuitive, and most of the helps are hidden or hard to find. The Customer Support individual was OUTSTANDING and helped me fix my problem as well as another issue I happened to randomly bring up. It seems there should be an easier, smoother way to make this system work.
James · 5 November 2024
Agent replied · 9 November 2024
Thank you for your candid feedback, James. We are proud to know that our support team can make a difference and help when needed. As for the software, we have taken this feedback and applied it and are excited to share that we have a new interface for CTM coming out early 2025. If interested, you are able to sign up to be an early adopter of the new platform. A manager will be reaching out to share more info and see if you need additional assistance!
★★★★★ 5/5
TrustpilotHAB Staff always on their game
HAB Staff always on their game. Very knowledgeable, very helpful and always make sure your issues are addressed and resolved. Keep up the great work!
JennKr · 8 October 2026
★★★★★ 5/5
TrustpilotUser-Friendly Interface
The application provides a user-friendly interface, efficient workflow, real-time visibility, effective task management, and improved reporting, helping the teams manage their day-to-day activities more efficiently.
Leejoe · 7 October 2026
★★★★★ 5/5
TrustpilotI was impressed with the customer…
I was impressed with the customer service agent who followed up the next day to see if my questions were resolved. That is what customer service should be like. Kudos to MRI! They are always there to assist me.
Paula · 21 April 2025
★★★★★ 5/5
TrustpilotMy support agent
My support agent, Dominic was great. He was able to solve my issue quickly and efficiently!
Michael · 17 December 2025
★★★★★ 4/5
TrustpilotIt is getting a little harder to figure…
It is getting a little harder to figure everything out with the new update. Are there any videos to help us out?
Eileen · 12 March 2026
Agent replied · 20 March 2026
Thanks for your feedback Eileen. We do have pre-recorded training videos available in your CTM account. A manager will be reaching out to show you where they are located.
★★★★★ 5/5
TrustpilotPreston was very knowledgeable…
Preston was very knowledgeable regarding the issue. He fixed the issue within a few minutes. Preston was very patient, kind, and eager to help! Preston is a ROCKSTAR!
Mamie · 21 August 2025
★★★★★ 5/5
TrustpilotUsing CTME makes transactions easier…
Using CTME makes transactions easier because everything is in one spot. If the other side of the transaction also uses CTME, then the entire process is very smooth.
Kelly · 11 September 2026
★★★★★ 5/5
TrustpilotSupport that goes above and beyond
Any document uploaded to the system could not be opened. No documents could be sent through the system to us. Case submitted and updated as other areas or colleagues had problems. The issue included all resident documents, all uploaded documents, all applicant documents, and any documents trying to be uploaded. I stressed the urgency of the situation because this made our system inoperative. Finally, I received an email asking me to try to see if I could see the documents now. After confirming the system was working, I received a closed case report. Total time open: 2/27 @ 9:25am to 2/28 @ 2:43pm. I appreciate the time and effort the MRI support team devote to the amount of tickets and calls they receive. When you don't understand something, they will go the extra step. I have had online meetings with a team of MRI staff members over tickets I didn't understand. They explained, resolved, and educated me.
H · 7 March 2024
Agent replied · 27 June 2024
Thank you for the feedback. A senior support manager is going to contact you shortly to discuss your concerns.
★★★★★ 5/5
FacebookSuper patient and gets you through step by step and with a huge profits with little amount of investment within seven days of trading. Was my first time investing with Mathew navas (angel investor), and I would highly recommend this expert trader to any newbies like me. Here is his contacts: WhatsApp: +1 619 928-5385 or through his Email address: mathewnavas691@gmail.com
Thomas · 25 April 2024
★★★★★ 5/5
FacebookTransparent Forex Trader and Highly Recommended Bitcoin Expert with a good reputation and who happens to enter the mouths of thousands of investors due to her good works. Sandra Billy Investment Fx she's the Trader I'm still gonna recommend. Not Just because I've seen so many persons recommending her, but because she is reliable, Honest, Transparent, and the very best in the Forex Trading System...If she tells you that your $500 investment can give you $7,000 that's exactly how it's gonna be because I'm a living witness to her trading skills. she does exactly what she promised. Sandra Billy Investment Fx you are the best, all thanks to you. you can contact her on herWhatsApp +1 (404) 829-4578 Email: sandrabilly500@gmail.com And thank me after making your profit
Urh · 14 December 2022
★★★★★ 5/5
TrustpilotProfessional
Professional, efficient and friendly service from your customer support. A fairly complicated issue dealt with swiftly and empathetically. What more could you ask for!
Simon · 30 September 2026
★★★★★ 5/5
TrustpilotMy question was answered very quickly…
My question was answered very quickly and help navigating to get my file back in order! I had not used a couple of the features in a while and forgot how to integrate counter offer date into the calendar… The representative was super knowledgeable and got me there quickly
Donna · 7 April 2026
★★★★★ 5/5
TrustpilotKen is always helpful and responsive
Michelle · 25 February 2026
★★★★★ 5/5
TrustpilotMRI has been consistently proactive
MRI has been consistently proactive, quick in their responses when many of us reach out to them for support, questions, etc. They are consistently very reliable.
Chris · 12 September 2026
★★★★★ 5/5
Trustpilot9 years +
My 9 years of experience with ProLease has grown from ok is great based on business requirements and support. From the initial introduction with Bonnie as in person setup and walk through to Ali's awesome 30-minute Teams meetings that solved the self-imposed issue. Everyone has been great with response time, testing, details and recommendations to make ProLease work for our business. The e-mail notifications are helpful. The reports vary based on filters and sort options. I like creating custom reports and projects that meet my work needs and others can view this information if not in the office. So far, ProLease is working for us.
D · 11 June 2025
★★★★★ 4/5
TrustpilotWe have been having issues with certain…
We have been having issues with certain processes that have been taking months upon months to resolve. There is an issue with having a contact for issues that are outside of 9AM EST. Many of our users are in the application by 7AM EST and when down, unable to contact anyone at MRI RAM.
Michelle · 9 February 2022
Agent replied · 28 November 2023
Thank you for your feedback Michelle, your Account Manager will reach out to you shortly to discuss your concerns. In the meantime, for reference, any system outages can be reported 24/7 via status.mrisoftware.com (StatusCast).
★★★★★ 4/5
TrustpilotBest work order software I've used...
Best work order software I've used in the 20+ years I've been in this field. As an Engineer, it's a priceless tool that helps me increase efficiency and assists in my ability to provide great service to my clients. The new webpage platform isn't as user friendly as the previous version, but it's still the best program out there. It wasn't broken, so I don't know why they "fixed" it.... At least, why they completely revamped it instead of simply adding a menu bar at the top for faster site navigation. Would also be nice to program the ability to merge equipment for data retention and more accurate trending, when something is accidentally duplicated (common when multiple users can add and edit equipment/schedules/tasks). Again, it's the best program out there, and the versatility is amazing.
Jennifer · 25 January 2024
Agent replied · 8 February 2024
Thank you Jennifer for the great feedback on Angus! We love hearing from our longstanding clients and appreciate how strong of a partner you’ve been to the Angus team. Last year, we initiated updates to the interface to enhance user experience and drive efficiencies in usage but realize that changes like this affect overall experience, especially for longtime users. We continue to offer webinars, ongoing training, and office hours for Angus clients to familiarize users with new features and UI changes. We have enhancements planned to maintaining equipment this year and are excited to share these with clients in our next User Group meeting.
★★★★★ 5/5
FacebookI don't believe in luck, I believe in trust and understanding, I've been with Mrs Victoria crypto for some years and I've made good amount of money with her simple strategies of trading. Meeting with her has been the best experience that has happened to me in this past few years and I'm expecting yet another payment from the broker today. Scammers are everywhere but to find a reliable trader like Mrs Victoria crypto, Hash is not an easy task and my advice for you all is to come over and contact her directly on WhatsApp: +1 (702) 919-0093 OREmail:victoriacrypto062@gmail.com
Bello · 20 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
