Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI was very pleased to be able to show you my problem. ThanksIf you all would allow us to completely…
If you all would let us fully explain the problem, or even show it to you, that would help.
Mary · 25 August 2026
Agent replied · 27 August 2026
Thank you for sharing your feedback Mary. We're sorry to hear about your experience and understand how frustrating it can be when you don't feel you have the opportunity to fully explain or demonstrate an issue. We appreciate you bringing this to our attention and want to ensure your concerns are properly addressed. Your Account Manager will be in touch to better understand the situation and work with you toward a resolution.
★★★★★ 5/5
TrustpilotHousing Specialist
Representative was very clear on the other end and was able to solve the problem in no time.
Roselinda · 7 May 2026
★★★★★ 1/5
TrustpilotLeft hand does know what the right hand is doing
How can one tech take care of you then the next is unwilling even after explaining to the current tech on the phone what the previous tech did. Unbelievable !
Anonymous · 1 June 2026
Agent replied · 5 June 2026
Thank you for your feedback. We are sorry to hear that your recent experience did not meet the high standards of service we aim to provide. We understand that a Senior Support Manager has since spoken with you directly to discuss your concerns and work towards a resolution. We appreciate you taking the time to share your experience and the opportunity to address your feedback.
★★★★★ 5/5
TrustpilotRepresentative was good
Jason · 12 August 2026
★★★★★ 1/5
TrustpilotWe have dealt with you for many years…
We have dealt with you for many years and had excellent service. We have had major issues with our website and you have helped us every time we asked previously. Now you have told us to contact our IT developer who is no longer able to help us. We are very disappointed that you cannot help as we have a client who has asked us to remove a property from our website which we cannot do but you have done in the past
Beth · 8 January 2025
Agent replied · 14 January 2025
Thank you for your review Beth. I’m sorry to hear that you have been experiencing difficulties with your web provider and encountered an issue which unfortunately on this occasion we do not have any control over. I understand that our support team have now been in contact with you to provide suggestions on alternative organisations who would be able to assist and hope you reach a resolution very soon.
★★★★★ 3/5
TrustpilotThe biggest issue that I see would be…
The biggest issue that I see would be the time it takes to hear back once we submit an issue.
Lisa · 30 July 2026
Agent replied · 1 August 2026
Thank you for your feedback, Lisa. We understand how important timely responses are and appreciate you highlighting this concern. Your comments will be shared with our team as we continue working to improve our support experience and response times.
★★★★★ 5/5
TrustpilotPauline is amazing
Pauline is amazing, she knows the system well, she helps you and makes you think, so happy to work with her. Thank you
Dilber · 11 March 2026
★★★★★ 3/5
TrustpilotI have used many work order programs…
I have used many work order programs over the years. This one hides many of its most needed views of maintenance. Why not have one central place where ALL work orders can be seen that are due in the month?
Paul · 2 March 2026
Agent replied · 5 March 2026
Thank you for your review Paul. A senior support manager will be reaching out to you to offer assistance and help you explore available options to ensure you are getting the most out of the system.
★★★★★ 2/5
TrustpilotIt is not like CTM.
Type is tiny and almost unreadable in provisions. Filling in the blanks, especially if I skipped and went back, was not intuitive. I know I just need to take one of your Smart classes. The person on the help line was wonderful and took her time to be sure I understood and had it working.
Donna · 26 April 2025
★★★★★ 5/5
TrustpilotReliable service
Excellent experience with fast and helpful support. Issues were resolved promptly.
Vanessa · 9 June 2026
★★★★★ 2/5
TrustpilotServices are spotty, while customer service does their best.
Services are constantly spotty, some days half our users can't get into the Citrix portal, and other days the Tenmast service is inaccessible to any of our users. Features come and go as updates are applied, and fixes for these sometimes go too long for consistent productivity from our users. Customer service is friendly and try to be helpful (ie password reset or new user creation requests are usually completed within the hour of request) but there are times when an issue seems to be beyond their immediate abilities ( ie service outages, application breaks due to faulty updates, sometimes taking a full day or two to acknowledge the ticket has been created, etc). Communication in general can be hit or miss, and tickets are often needing to be escalated through account managers to get responses or traction. When our agency was considering moving from an internally hosted Tenmast server to the Tenmast SaaS option we were told about a lot of new functions, features, and services we would be able to use in house, in public, and for our clients (ie mobile app access for account management, etc) which turned out not to be true once our transition was completed.
Erik · 20 December 2025
★★★★★ 5/5
TrustpilotTime and attention was given to my issues and the matter was quickly resolved.
Issues were resolved quickly and I appreciate it.
Kathy · 29 June 2026
★★★★★ 5/5
TrustpilotYolanda was amazing!
Stephanie · 30 July 2026
★★★★★ 5/5
TrustpilotCheasley has been fantastic to work…
Cheasley has been fantastic to work with.
Chasity · 30 June 2026
★★★★★ 4/5
TrustpilotUnborn children in a HOME unit
The only complaint that I have is that it takes awhile to get the adjustments done. Otherwise the Technician was very good at communicating the status of the case.I wish BP could be "fixed" to permanently count an unborn child towards the income limits on the TIC instead of always needing a data fix.
Penny · 27 October 2023
Agent replied · 27 November 2023
Thank you for your valuable feedback Penny. This has been taken onboard and I understand that this issue will be prioritised for resolution.
★★★★★ 4/5
TrustpilotWe have been using MRI for both…
We have been using MRI for both commercial and residential properties for about 4 years. We like the automation of CAM recs and CAM budgets, the accounting and AP modules are pretty standard, but the bank rec module is clunky and needs refreshing. You cannot clear ranges. Some things are not intuitive and if you do not enter a parameter, you do not receive an error message stating what is missing, the transaction just won't process. A major deficiency of the residential management module is that you can only have 2 accounting periods open simultaneously.
Christine · 4 December 2025
★★★★★ 5/5
TrustpilotThe individual helping was very prompt…
The individual helping was very prompt and knowledgeable. Also patient as it took several days for the person needing help to try the solutions to solve the access issue. Finally, the rep had to call her directly to fix the problem.
Donna · 23 September 2026
★★★★★ 2/5
TrustpilotThe customer service was friendly but…
The customer service was friendly but the solution to the problem is poor. Since the software update in January, the entire data entry for Windows is very slow. I don't believe the recommendation to switch to the web version of MRI is acceptable as a solution to this problem.
Pete · 6 June 2025
★★★★★ 5/5
TrustpilotExperience has been good so far thank…
Experience has been good so far thank you
Amar · 12 June 2026
★★★★★ 5/5
TrustpilotMRI Assistance
As I was attempting to sign in to MRI, a popup appeared to change my password. After several attempts with codes being sent from my cellphone to emails, I still could not change the password and gain entrance to MRI. I reached out to the MRI HELP desk to address and correct the situation. They were able to do that immediately.
Mona · 5 May 2026
★★★★★ 4/5
TrustpilotSupport fixed the sellers information…
Support fixed the sellers information on a contract to add the LLC for me. Problem with integrating with the buyers Realtor. It was resolved but took longer than expected. Ctme is closed on weekends which is not good. Realtors do a lot of business on weekends and holidays. Timing is very important. Someone should be available.
Vicki · 6 March 2025
★★★★★ 3/5
TrustpilotMRI is an excellent well thought out…
MRI is an excellent well thought out software with continuous improvements to make it better. We (dunhill consulting ltd) have used your software for over 5 years now. However our only challenge is the cost per user. We are currently paying $4000 per month (Annual $48000). Our structure is accountants and property managers who are already users. However due to cost considerations and client reluctance we have not made our SITE SUPERVISORS into users. This increase's the workload of the property managers which in turn restricts our growth opportunities. Our request is to allow the Site user ( For 50 sites) at a very affordable discounted rate of $10 per user. This will enable our Property mangers to add more sites as well as allow the site supervisor to educate the client on the site on the usefulness of MRI in terms of controls , efficiency and Transparency. Would request feedback on this Review. Aashit shah Director Facilities management Kenya. MOB no +254 733 611395.
Aashit · 13 November 2024
Agent replied · 14 November 2024
Thank you for your review Aashit - we will arrange for your account manager to reach out to you today regarding your request.
★★★★★ 5/5
FacebookInvestment is the best way to generate more income for yourself. Trading and investing with a superb platform and a trusted account manager. Mrs. Donna Charles I earned a profit of 10% daily and a total of $74,500 after 7days of successful trading and mining for me with a minimum investment of $7,400 in my wallet, I watch my Profit grow daily until I made my withdrawal successfully myself from my wallet and I converted the bitcoin into cash successfully. and gave back 20% as commission. Thank you very much for your diligent work Donna Charles I strongly recommend her to anyone who is interested in trading. Contact her through her:Email: donnacharles744@gmail.comWhatsApp: +1 (908) 367-4578
Cres · 30 January 2024
★★★★★ 5/5
TrustpilotAsset 4000 Support from Tashreeq
Tashreeq was extremely knowledgeable, patient, and thorough!
Kelly · 15 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
