5/5
TrustpilotI'm new as finance manager and Lindsey…
I'm new as finance manager and Lindsey has been very helpful each time I call to get support.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,697 reviews across 3 platforms
London, EC2V 8EA
Part of MRI Software, see every office.
MRI Software's office in London is rated 4.7 out of 5 across 2,697 reviews on three platforms, including 32 Google reviews rated 4.2.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotMRI is NOT the same company it used to…
MRI is NOT the same company it used to be, The client services for cases is the worst I have seen in the last 30+ years. Each service request takes them more than 10 days to resolve. Before they would come on a webx call and resolve issues right away.
Agent replied · 11 May 2026
Thank you for your review Naresh. We are sorry to hear that your recent experience did not meet expectations and we take your concerns seriously. Please be assured that we are actively reviewing this case and a senior manager will be reaching out to you shortly to discuss your concerns in more detail.
4/5
TrustpilotGreat software for day to day management
Great software for day to day management. we've been using MRI software to streamline our daily commercial and residential property, and it has saved us a tremendous amount of time. The reporting tools and core features are excellent. My only minor complaint is that navigating some setup process can be slightly unintuitive at first, but once you get the hand of it, it works wonderfully.
5/5
TrustpilotFor the ones who needs extra help
Understanding all of the ends and out of your software is above my grade, however, whenever I need assistance, your staff has always been more than willing with a great attitude to help me through something that I don't know how it works. I've never ran into the same person on the phone, so that tells me that someone on top makes it a priority to hire employees that maintain a positive attitude even with someone like me that has to call somewhat often. When you don't use the software on a frequent basis, it's difficult to stay up with it. So, thanks staff for always being so helpful with folks like me!
5/5
TrustpilotThe technician came to the office when…
The technician came to the office when nobody was here. He left like anyone else would do however, when I got the message, I called back to see if he was still at the office. I find out the tech was not; however, he was nice enough to turned around and come back to the office once I was able to reach someone. Which was really nice on his behalf. I was very grateful. Thank You.
5/5
Trustpilot85.0%
My experience with the MDA Property System has been positive because of its user-friendly interface, which has streamlined property and financial management tasks. The system has made lease management and financial reporting more efficient, allowing me to focus on high-priority tasks without being bogged down by manual data entry. The ability to track expenses, generate reports, and monitor tenant accounts in real-time has significantly reduced the time spent on administrative tasks, improving both my productivity and the overall workflow.Additionally, the MDA system’s integration of various property management functions into one platform has minimized errors and made cross-department collaboration smoother. This ease of use, combined with the system’s ability to scale as the company grows, has contributed to a more organized and efficient work environment.The company is doing exceptionally well by investing in systems like MDA that streamline operations and reduce complexity. The implementation of MDA Property System has not only improved operational efficiency but also provided more reliable data for decision-making. This has enabled the company to better manage its property portfolio, track financials accurately, and address tenant concerns promptly.Furthermore, the company’s focus on integrating technology into property and financial management has allowed for significant improvements in reporting and transparency, which is crucial for compliance and for maintaining tenant and stakeholder trust. The support team behind MDA also deserves recognition for their responsiveness and helpfulness when troubleshooting issues or answering questions, which has made using the system even more seamless.
3/5
TrustpilotNot yet a solid 4/5 but definitely…
Not yet a solid 4/5 but definitely 3.5/5Service levels are generally good, but could be better and it largely dependent on the skill of the MRI resource. There is good commitment from senior MRI to support and resolve MRI issues.Some of the formal MRI processes are cumbersome and could improveMy bug bear which results in this low rating is the slow turnaround in providing fixes to IR's which often takes several years. This needs to improve ahead of just adding new features.
Agent replied · 28 November 2023
Hello Alec, thank you for your feedback. I believe a Senior Client Representative is meeting with you tomorrow to discuss these matters with you. We are working hard to ensure you get the best client service experience possible.
5/5
TrustpilotDaisy was helpful and very patient.
2/5
TrustpilotI don't feel like CTM is easy to…
I don't feel like CTM is easy to navigate. I feel the dashboard is antiquated. It needs to be simplified starting at the home page. The way the clients are listed to being able to find past contracts, it isn't easy to navigate. There is new contract software that is much more user friendly, less expensive that also allows Sellers, Buyers, Title Companies and Lenders to be added to the transaction.
Agent replied · 27 November 2023
Thank you for your feedback, we’re in the process of updating the website this year and will certainly provide your feedback to our developers. We can add Sellers, Buyers, Title Companies, Lenders and any other companies such as Inspectors, Home Warranty and anyone else that is part of the transaction. We also offer various Training Classes and Webinars every month to bring you valuable learning opportunities that enhance your user experience. From the beginning of June, our webinars will be hosted through the MRI Training Academy. To access training in June and beyond you can create a free profile and you will be able to register for webinars, view your current and past registrations, and easily switch your registration to a different date and time. Visit https://mrisoftware.skilljar.com/page/ctm-econtracts for a list of webinars available in June.To register for a class, click on the REGISTER FOR THIS CLASS in the link below. To sort by class type and/or view class type topics (for April and May) visit https://www.ctmecontracts.com/econtracts/wp/index_tra.htmIf you have any additional suggestions for us, please let us know. We love to prioritize the ideas we receive that would make our clients happy!
5/5
TrustpilotEmma, Dec & Scott
Our client success manager Emma has been extremely helpful since joining the MRI team. She is a fantastic addition to the team and is working on resolving our backlog of development work. She is turning the service around and we couldn't be happier.
5/5
TrustpilotGot my answer quickly!
Got my answer quickly!! Rep was pleasant and very helpful.
5/5
TrustpilotLacy was able to help me with the issue…
Lacy was able to help me with the issue that I had.
1/5
TrustpilotSince MRI have taken over rest the…
Since MRI have taken over rest the quality of chat has reduced further. It's understandable that the original rest technicians on chat had extensive experience in dealing with situations as they worked closely with the technicians. But these days the only solution seems to be a callback. It's not service in real estate. It's poor time management. Some companies have trust account specialists that can sit by the phone all day waiting. Many smaller companies with skilled rest employees don't have time for pampered service. They need solutions. In chat. It's ok to say something is not possible. It's cumbersome to use follow up calls for to lack of knowledge in an attempt to resurrect the chat assistance rest was famous for. Ready is far superior to property tree. It's just that the chat customer service people really don't know the program anymore. Probably cause it's MRI not Rockend. Urging boss to dump MRI is rest is stopped. Property tree is no comparison to rest with someone that understands computers....
Agent replied · 28 November 2023
Hello Andrew, thank you for the feedback. Firstly I would like to assure you that REST will not be stopped at all and will continue as a product with full support. A lot of our support cases are resolved with chat but some require further investigation or require the need to login to the clients computer and therefore require a call back. All of our technicians are fully trained on the product. If you do have any concerns, please do discuss this with your account manager.
3/5
TrustpilotWhenever updates happen... it is very painful
We were forced to update Qube to a newer OS last week. Even though we have advised them there are issues when the software was tested, the upgrade went ahead. Now the speed of the system is very slow when running reports, the transfer to nominal is not happening, some of the overnight reports are not ran.The Support Desk is very helpful and now their waiting time have decreased. They get 4.5 stars.The update team though.... they get 1 star. Every update has been problematic. Even though the team may have changed.... the same issues occur. I understand there are a lot of points to cover when an upgrade occurs, it feels we were not listened to when we mentioned the reports are a priority.
Agent replied · 28 November 2023
Hello Catalina, thanks for the feedback and glad to hear that you are getting the support you need. I have passed this review on to your account manager and they will contact you to go through the issues with your upgrade to get them resolved.
5/5
TrustpilotSeamless Property Management with Unmatched Support: A 4-Year Review of Property Tree by MRI Software
I've been using Property Tree by MRI Software for the past four years, and it has consistently exceeded my expectations. The platform is intuitive, user-friendly, and incredibly efficient for managing properties. What truly sets it apart is the exceptional support provided by the MRI team. Whenever I've encountered any issues or needed assistance, their support team has been prompt, knowledgeable, and genuinely helpful. This level of service has made my experience seamless and stress-free. I highly recommend Property Tree to any property manager looking for a reliable and well-supported software solution.
5/5
TrustpilotThe support from Rest is always quick
The support from Rest is always quick, professional and efficient, they always know EXACTLY what to do in any given situation, usually we telephone Rest for support in our hour of need, and they NEVER make you feel isolated, ALWAYS treated as a TEAM .. and that is frankly, priceless! Great work REST!! Thank you so much; warm regards Bennett Realty Kurri Kurri :-) Tania Bennett..
5/5
TrustpilotSupport
Just had an integration question. Was answered quickly and my issue was very easy to solve. Support is always easy to work with
5/5
TrustpilotGreat support!
Jerriza Macaroy took the call from CTMe support. Thank heaven as she was one of the best I have encountered in support. She went above and beyond to help me with something I had not encountered before. She was patient and went the extra mile in helping me resolve my problem.
5/5
TrustpilotExcellent support from the Service Desk
We have a very small asset register and only tend to update it twice a year. I always have queries and some events do not turn out as expected so I use the service desk. Staff are brilliant, really knowledgeable and helpful. If they don't know they, go away and find out.
2/5
TrustpilotProperty Tree is a fantastic trust…
Property Tree is a fantastic trust system, however, for property management tasks, the system has a lot to work on, for example, and just to name a few:Ma renewals is a very laborious process, the system should automatically flag to you the MA coming up once you set the perimeters, this can be done by an email or a task notification that pops up as a reminder.Lease renewals, whilst it is great that it has auto correspondence, you can not pick which tenant/owner get it or not, it is either all or noneThere are so many tasks processes that PT does not have which makes the process of day-to-day management laborious and inefficient.
Agent replied · 28 November 2023
Thanks for the feedback Cristian. Our team always has the customer in mind when designing our product. However we understand this doesn’t always fit everyone’s needs. If there are specific features or automations you are looking for, please add this to user voice https://rockendideas.uservoice.com/forums/335358--property-tree and one of our product owners will review this in due course.
4/5
TrustpilotReception Quality
The quality of the CS staff is routinely top shelf. Very knowledgeable & respectful. The issue I have is with respect to the telephone reception. The quality of the audio - volume & clarity can be problematic. Do not have this issue with other numbers called. Tells me there is something in your system &/or network that hinders reception. It is worse when your CS staff is using speaker phones on their end.
3/5
TrustpilotI wasnt familiar with the person I…
I wasn't familiar with the person I corresponded with. Maybe next time i speak with this person i will be more comfortable with him.
Agent replied · 1 August 2026
Thank you for your feedback, Ron. We understand that building familiarity with support contacts can make a big difference to the overall experience. We're glad you were able to connect with our team and we hope that future interactions will be even more comfortable and productive. We appreciate you taking the time to share your thoughts.
1/5
TrustpilotI was very pleased to be able to show you my problem. ThanksIf you all would allow us to completely…
If you all would let us fully explain the problem, or even show it to you, that would help.
Agent replied · 27 August 2026
Thank you for sharing your feedback Mary. We're sorry to hear about your experience and understand how frustrating it can be when you don't feel you have the opportunity to fully explain or demonstrate an issue. We appreciate you bringing this to our attention and want to ensure your concerns are properly addressed. Your Account Manager will be in touch to better understand the situation and work with you toward a resolution.
5/5
TrustpilotHousing Specialist
Representative was very clear on the other end and was able to solve the problem in no time.
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Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
