Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotSupport is taking too long to action…
Support is taking too long to action items and IR's are not being solved quick enough.It seems that new products are taking over from actually fixing existing product
Circa · 6 October 2022
Agent replied · 28 November 2023
Hello Therese. Thank you for your feedback, we apologise about your recent experience regarding support and outstanding IR’s.We will have your Account Manager reach out to discuss these issues with you, however in the meantime our support team manager will ensure any outstanding support cases are attended to and resolved promptly.
★★★★★ 5/5
TrustpilotI've always had good experiences when…
I've always had good experiences when working with MRI software.
Patti · 13 August 2026
★★★★★ 5/5
TrustpilotShe was pleasant and knowledgeable…
She was pleasant and knowledgeable about what we were having issues with.
Diane · 30 July 2026
★★★★★ 5/5
TrustpilotEffectively determined the issue and…
Effectively determined the issue and resolved it.
Jim · 1 September 2026
★★★★★ 5/5
Trustpilotvery professional quick to respond to…
very professional quick to respond to the service needed.
Alma · 18 August 2026
★★★★★ 5/5
Trustpilothelp
Mathew he was so helpful even if it was not his department. He listened to my problem and create a ticket and transfer me to the right department.
Yemi · 2 April 2026
★★★★★ 5/5
Trustpilotthey did a great job
they did a great job - knew their "Stuff"
Candy · 16 August 2026
★★★★★ 5/5
TrustpilotSuper friendly and helpful
Super friendly and helpful! Thank you!
Kim · 4 September 2026
★★★★★ 1/5
TrustpilotWe have been a client of MRI for over 5…
Update #4: 2/24/22 another email or two saying still being reviewed but no resolution a month after they said they would resolve it. They have no interest in customer service at all.Update #3: Still waiting 2/14/22…,Update#2: After being promised resolution by 1/21/22 it is now 2/6/22 and still no resolution only an email saying “has been sent to finance”…Too bad I can’t give zero stars….We have been a client of MRI for over 5 years. We have had billing issues for over a year now that they just can’t seem to get resolved. We have been emailing them for months and months and the follow up on their end has been poor. Their customer service people just don’t seem to know how to resolve issues at all. Even elevating the issue to a management level has not helped. At this point we are just going to invoice them for the billing overcharges to see if that does anything to move the process along.Update: Even though MRI promised in their reply that they would have it resolved by the end of this week (1/21/2022) I have now been advised that “legal is giving me pushback” according to our account manager. It has been over a year of duplicate Billings and two different accounts managers that have said they would get it resolved. Not much else to say except they have proven my point. Someone over at MRI should be ashamed of themselves.
Diana · 24 February 2022
Agent replied · 28 November 2023
Hello Diana, thank you for the feedback. We are aware of your case and have a team of people working on it as we speak. Due to a misunderstanding, there was an issue specific to your account and we offer our sincere apologies that this has taken longer than expected to resolve. This is not the level of service MRI holds itself too and we're working to make sure it doesn't happen again. Your issue is high priority and we will have a resolution for you by the end of this week.
★★★★★ 4/5
TrustpilotNABATAT Concept evolution System Review
Overall, we have been highly satisfied with [MRI Evolution] since its implementation in 2019. The system has consistently met our operational needs, providing a reliable and efficient platform for task management and issue tracking. The support team has been responsive and proactive, and our account manager has demonstrated exceptional commitment in ensuring smooth system performance and addressing our requirements.
Nehal · 4 June 2025
★★★★★ 5/5
TrustpilotSo helpful from checking in to going…
So helpful from checking in to going through the procedure.
Gino · 7 August 2026
★★★★★ 5/5
TrustpilotMy Experience with MRI
The query was dealt with quickly and efficiently and the whole experience was very professional. The consultant was very helpful and friendly.
Mandy · 13 May 2026
★★★★★ 5/5
TrustpilotThe Staff are excellent and always…
The Staff are excellent and always quick to help with any queries I have.
Andrea · 10 July 2026
★★★★★ 5/5
Trustpilotgreat customer support
great customer support. had patience with my inquiry and was diligent & thorough with follow ups and solutions. thanks for assisting
Alan · 20 May 2026
★★★★★ 2/5
TrustpilotBilling is not transparent and…
Billing is not transparent and implementation is a headache…
Andrew · 25 June 2025
★★★★★ 5/5
TrustpilotGreat communication and seemed…
Great communication and seemed interested in their job
Vlsaiz · 18 August 2026
★★★★★ 5/5
TrustpilotI can't say enough about Erin Jones
I can't say enough about Erin Jones, I had a couple of documents that needed to be input into smart templates, she got back to me quickly and got them uploaded right away.
Suzy · 12 February 2026
★★★★★ 5/5
TrustpilotThe customer service is the very best
The customer service is the very best. They always solve my problems with ease.
Leah · 6 July 2026
★★★★★ 5/5
TrustpilotGreat customer service from start to…
Great customer service from start to finish. They responded quickly, communicated clearly, and followed up to make sure everything was handled properly. I truly appreciate the professionalism and reliability.
Christy · 13 March 2026
★★★★★ 3/5
TrustpilotI like that I get to talk to an actual…
I like that I get to talk to an actual person if I need help. However over the last 2 years I have noticed almost every contract I write there is some type of integration problem and that has been very frustrating.
K · 4 November 2024
Agent replied · 9 November 2024
Krista, thank you for your feedback. We are very sorry that there is an unresolved issue with our system and integration features. A manager will be reaching out to you directly to get some additional information and see if they can get you a resolution!
★★★★★ 4/5
TrustpilotThank you for your help.
Stacy · 3 September 2026
★★★★★ 5/5
TrustpilotAnn was fantastic
Ann was fantastic! She's excellent at what she does and goes beyond !
Linda · 29 April 2025
★★★★★ 5/5
TrustpilotQuick Response and Fix
Support was very helpful in discovering the issues I reached out with and helping to resolve the issues.
Karen · 22 February 2025
★★★★★ 4/5
TrustpilotMRI is a game-changer in the…
MRI is a game-changer in the industry, combining automation and detailed reporting to empower property owners & managers with the information needed to make informed decisions and drive strong growth.The reports are comprehensive, insightful, and easy to understand, allowing you to gain valuable insights into the performance of any properties. With this information at your fingertips, you can make informed decisions that contribute to the growth and success of my property portfolio.The data-driven insights and automation have enabled us to optimize our operations, attract high-quality tenants, and maximize returns on our investments. We highly recommend this package to fellow property owners who are looking to drive growth, optimize operations, and achieve success in the industry.________________________________________
Rina · 26 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
