Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs if you want any kind of after sales support
We have been a customer of Strata Master for many years and it has been a good product with good support when things go wrong. Since MRI bought the company the product has improved a bit, but the customer service and support is basically none-existent. You call through to support, wait on hold for over 25 minutes to then get through to the "support receptionist" who tells you that all the support advisors are busy on other calls and you will have to wait for a call back. God know when that will come! Too many times we have contacted them for support and they don't know how to fix it or you wait so long for the return call you end up fixing it yourself. they need to hire more support staff, get back to customers quicker or better yet deal with the issue and provide a resolution in the first call. the product is ok for what it does, the company is terrible and the customer support is none-existent. Also don't complain to your account manager as he just shrugs it off most of the time.
Nathan · 15 December 2021
Agent replied · 28 November 2023
Hi Nathan, we are very sorry to hear about your recent experience with our team. We do try our best to get through our cases as quickly as possible. As we train new staff, we appreciate there will be times where the newer staff cannot always help you immediately, and may have to refer to a senior colleague. We are always striving to have our staff skilled up as quickly as possible. We have tried to reach out to you to discuss this further and will continue to do so.
★★★★★ 5/5
TrustpilotKind and Helpful!
Every person who answers the phone is kind and helpful! So Grateful! Also love that all my docs are right there in one safe place. Thanks!
Diane · 31 March 2026
★★★★★ 5/5
TrustpilotJoseph did a great job finding problem…
Joseph did a great job finding problem regarding rent roll being sent thru connector to quickbboks
Dan · 15 June 2026
★★★★★ 5/5
TrustpilotI appreciate notifications of things…
I appreciate notifications of things that need to be signed so things don't fall through the cracks. Lots of moving parts in real estate sales & "another pair of eyes" is much appreciated!
Jay · 1 February 2026
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service, they always make everything so easy. Very convenient.
Savie · 20 July 2026
★★★★★ 3/5
TrustpilotOverall opinion of MRI
The customer service by the Tenmast team and JD consulting is excellent. The MRI customer service appears to be slower and more cumbersome to use. I do not care for the portal system for adding cases. For a software company, the portal is a poor representation of your services. There are issues with lack of improvement to the existing products with Tenmast and the conversion process is expensive and premature.
Heidi · 20 January 2023
Agent replied · 27 November 2023
Greetings, Thank you for taking the time to provide your perspective of the excellent customer service you received from the Tenmast team. I am sorry, however, that the MRI portal and product improvements are less than desirable. Your feedback is definitely something that we can take back to our teams for review and helps to make us better. Warmest Regards.
★★★★★ 5/5
Trustpilotsupport was great and worked to give us…
support was great and worked to give us the best possible outcome as quick as they could
John · 3 June 2026
★★★★★ 5/5
TrustpilotVery helpful and issue sorted quickly
Dawn · 19 August 2026
★★★★★ 5/5
TrustpilotService was quick and resolved the…
Service was quick and resolved the issue straight away
James · 29 July 2026
★★★★★ 3/5
TrustpilotFor Account Payable
For Account Payable, when I book AP invoices, sometimes, the entity ID, entity name, cash type, account ID, don't reconcile when adding a new line or editing a line, which cause problems when we make payments. I have to pay extra attention on the line items which should are supposed to be automatically and correctly entered.
Bosong · 10 June 2025
★★★★★ 5/5
TrustpilotMy query was dealt with promptly and prpfessionally…
My query was dealt with promptly and professionally,The problem was dealt with via Team View and I could see exactly what was happening.The Problem was dealt with successfully within a short space of time,The consultant Robert Joubert was extremely helpful and professional.
Elizabeth · 14 December 2023
★★★★★ 5/5
TrustpilotAlways helpful and there when you need…
Always helpful and there when you need assistance.
Frank · 3 August 2026
★★★★★ 5/5
TrustpilotGreat Software and Company
We have worked with MRI software for a few years. I have used the software to fulfil many useful functions related to leasing and business activities. Support is great, when I was unable to log in, I received help from the support staff.
Michelle · 16 November 2023
★★★★★ 3/5
TrustpilotTechnical supports are responsive
Technical supports are responsive, acknowledge request instantly however, we have requests outstanding ranging from 4-10 months old. These requests has been bring to the attention of Area Manager but no timeline to complete.
Franklin · 21 January 2026
★★★★★ 5/5
TrustpilotQuick help on the support needed.
David · 14 August 2026
★★★★★ 5/5
Trustpilotfast and kind and thorough
Yoonjin · 21 August 2026
★★★★★ 5/5
TrustpilotGreat support and superior property…
Great support and superior property management software!
Pieter · 7 August 2026
★★★★★ 1/5
TrustpilotAs a business that is relying on…
As a business that is relying on complete postcode data in the UK we are using their software.Contacting them about missing information in their data got me a short answer that it will be updated at the end of the month. And now, in the new month, it is still now corrected, and no replies anymore about the issue.
Bart · 6 November 2023
Agent replied · 27 November 2023
Thank you for your review Bart. Client satisfaction is extremely important to us and we would very much like to discuss this further with you and resolve the issue but unfortunately, we can't identify you. Please can you send us your contact details using this form? https://www.mrisoftware.com/uk/contact/
★★★★★ 5/5
TrustpilotNeeded tech support working with the…
Needed tech support working with the API. All my needs were addressed and answered
Rafi · 18 June 2026
★★★★★ 5/5
TrustpilotMRI Support: Reliable, Responsive, Remarkable
I want to take a moment to sincerely commend your support team. In my experience working with various platforms and vendors over the years, MRI's support has consistently stood out as exceptional. The responsiveness, expertise, and dedication your team brings to every interaction are truly unmatched. It’s a pleasure working with such a reliable and knowledgeable group.
Mark · 21 May 2025
★★★★★ 5/5
TrustpilotThe Customer Service Rep was excellent
The Customer Service Rep was excellent: quick, personable, and knowledgable. Thank you!
Denise · 14 April 2025
★★★★★ 1/5
Trustpilotone of the worst companies ever dealt…
one of the worst companies ever dealt with. lack of communication, change management without notice and no follow ups.We now need to proceed and take them to local court just to terminate agreement because of THEIR failures.Avoid this foreign company. Use an Australian one.
Andy · 29 August 2024
Agent replied · 18 September 2024
Thank you for your review Andy. Unfortunately, without your company name we are unable to identify you to be able to assist further. Please can you provide a little more detail and we can ensure that the appropriate team reaches out to you directly. You can contact us via https://www.mrisoftware.com/au/contact/ or call us on 1300 657 700.
★★★★★ 5/5
TrustpilotHe quickly solved the solution.
Deborah · 18 August 2026
★★★★★ 5/5
TrustpilotJackie was very helpful and fast in her…
Jackie was very helpful and fast in her replies and I really appreciate her assistance. Thank you very much Jackie!Sincerely,Sofia Marugg with AIY Properties in Lakewood
Sofia · 23 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
