5/5
TrustpilotGreat customer service
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,669 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,669 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat support team
Great support team, from customer relationship management to technical support.
5/5
TrustpilotEfficient and convenient for real…
Efficient and convenient for real estate docs.
5/5
TrustpilotMRI Sets the Quality Standard for Other Software.
MRI gets a 5 star review from me for your quality software and software support. Most importantly, the telephone support is very valuable and does a good job. The software is easy to use and intuitive. Thank you for a quality product and service.
4/5
TrustpilotAccount Executive extremely helpful
My Account Executive Sevag has been extremely helpful and responsive.
5/5
Trustpilotgreat nice customer service
5/5
TrustpilotThe Support Staff is simply amazing!
The Support Staff is simply amazing!! The software is powerful and therefore tends to be a bit "not as user-friendly". We continue to learn new ways of tackling the issues encountered
Agent replied · 28 November 2023
Hello Daniel, thank you for your feedback. We are sorry to hear that our software has not met your expectations. We do take this feedback very seriously and I will reach out to your account manager with your comments. They will provide feedback to the internal teams and will work with you to get any issues resolved.
5/5
TrustpilotMake things stress free
Make things stress free, always helpful, patient and very professional
5/5
TrustpilotYolanda is a rockstar
Any questions I’ve ever had for this team, they answer all of them with such ease! Yolanda was extremely helpful and they really helped me out when I was in a pinch.Thank you!!!
5/5
Trustpiloti wasn't on hold for very long and the…
i wasn't on hold for very long and the rep knew what i needed help with and gave me suggestions. thanks for being there.
5/5
TrustpilotHad to restart my software and the…
Had to restart my software and the process was quick and easy and all my old contracts were still there total bonus - didn't know that would happen.
5/5
TrustpilotMy problem was resolved quickly and…
My problem was resolved quickly and completely. I can't say enough great things about CTM Support.
4/5
TrustpilotThe additional code every 12 hours is…
The additional code every 12 hours is an owing
5/5
TrustpilotTraining was thorough and very helpful
5/5
TrustpilotThey are always very helpful
4/5
TrustpilotPrompt response and resolution.
5/5
TrustpilotThey do a great job on helping you.
5/5
TrustpilotAll taken care of quickly
All taken care of quickly and full understanding of the issue.
5/5
TrustpilotFinally, a service provider / software company that actually cares
This review is specific to CTMe staff (owned by MRI Software). I have always had fantastic customer service when reaching out directly to the CTMe staff. They are super fast at responding to requests. Also, while CTMe can be a bit of a learning curve in the beginning, there are so many resources, training, and of course all the awesome people at CTMe who are ready and willing to help with anything vs. just telling you to go online to find an answer. If only other software providers and service companies could emulate this level of service... Great job you guys!!
5/5
TrustpilotProfessional
They were prompt, professional and did what they said they were going to do.
5/5
TrustpilotWe had such a wonderful time being…
We had such a wonderful time being trained by Unathi Mange at MRI. From start to finish, and she never made anyone feel rushed or left behind. which made the entire experience not only educational but also enjoyable.
5/5
TrustpilotThe customer support is awesome
1/5
TrustpilotI logged a query around 9am and around…
I logged a query around 9am and around 12pm there was still no response, so I decided to call, I called about 7 times and waited on the line for over 10mins each time and I never got through to the customer service department, I only got assistance around 4pm
5/5
TrustpilotMuhammad was very helpful and he was…
Muhammad was very helpful and he was quick to respond and made me feel at ease . I know going forward it will be a great experience working with him as he is always on the ball
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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