5/5
TrustpilotThey are always very helpful
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotPrompt response and resolution.
5/5
TrustpilotTraining was thorough and very helpful
5/5
TrustpilotThey do a great job on helping you.
5/5
TrustpilotAll taken care of quickly
All taken care of quickly and full understanding of the issue.
5/5
TrustpilotProfessional
They were prompt, professional and did what they said they were going to do.
5/5
TrustpilotFinally, a service provider / software company that actually cares
This review is specific to CTMe staff (owned by MRI Software). I have always had fantastic customer service when reaching out directly to the CTMe staff. They are super fast at responding to requests. Also, while CTMe can be a bit of a learning curve in the beginning, there are so many resources, training, and of course all the awesome people at CTMe who are ready and willing to help with anything vs. just telling you to go online to find an answer. If only other software providers and service companies could emulate this level of service... Great job you guys!!
5/5
TrustpilotThe customer support is awesome
5/5
TrustpilotWe had such a wonderful time being…
We had such a wonderful time being trained by Unathi Mange at MRI. From start to finish, and she never made anyone feel rushed or left behind. which made the entire experience not only educational but also enjoyable.
1/5
TrustpilotI logged a query around 9am and around…
I logged a query around 9am and around 12pm there was still no response, so I decided to call, I called about 7 times and waited on the line for over 10mins each time and I never got through to the customer service department, I only got assistance around 4pm
5/5
TrustpilotMuhammad was very helpful and he was…
Muhammad was very helpful and he was quick to respond and made me feel at ease . I know going forward it will be a great experience working with him as he is always on the ball
2/5
TrustpilotPros and Cons
Pros of MRI: speed and access to instructions. Polite and professional team.Cons of MRI: Inferior allocation ability for journal entries. Inferior accounts payable software: recurring invoices have a fundamental internal control flaw, no invoice template feature. Every change needed for reports comes with an exaggerated price tag.
Agent replied · 27 June 2024
Hello Heidi, thank you for the feedback. We have asked your account manager to reach out and help troubleshoot these issues with your team.
5/5
TrustpilotQuick, effective, friendly customer service
What I really appreciate is how quickly I was able to speak to someone. The answering service knew my company information based off of my phone number which was nice, and after one question it connected me to a person. Ann Miller answered within 30 seconds so I didn't have to spend time on hold. She helped me figure out a work around to my problem within the initial call and then she hung up to ask her team and called back within 5 minutes with an answer that helped us find exactly what we were looking for. She was very friendly and helpful. All in all, it was a great experience!
5/5
TrustpilotJonathan is really doing a great job
Jonathan is really doing a great job. He followed up, again and again, until we were satisfied.
5/5
TrustpilotGreat knowledge from Sue Sherrington…
Great knowledge from Sue Sherrington about the VAT complexities of the system. Three issues, all resolved by using Quick Assist
2/5
TrustpilotSince becoming MRI everything takes…
Since becoming MRI everything takes longer and the employees are no longer as helpful as they used to be, everyone is ready to push the ticket to the next department. As the client I have to remind them how the program works in order for the help to be sufficient. MRI Customer Service is garbage compared to the level of customer service and job knowledge Tenmast used to give.
Agent replied · 28 November 2023
Hello Anita, thanks for your feedback and apologies that you have not had the best experience. We are addressing a number of support concerns at the moment, including updating our phone system and increasing our support staffing. A manager will reach out to you to discuss your specific concerns.
5/5
TrustpilotMs Dina is always great
Ms Dina is always great! She provided me with excellent service, answered all my questions and she is very patience and friendly,
5/5
TrustpilotFriendly staff that knows what they are…
Friendly staff that knows what they are doing
5/5
TrustpilotQuick response
Quick response, sense of urgency, knowledgeable, friendly & quick to address.
5/5
TrustpilotGreat technical staff
Great technical staff. Super clear communication and knowledge transfer.
5/5
TrustpilotQuick and responsive
Quick and responsive. Immediately answered my question. Made it easy and efficient to contact and provide a solution.
5/5
Trustpilotyou did fix my problem super fast and…
you did fix my problem super fast and after hours
5/5
TrustpilotThe technical support team is strong…
The technical support team is strong and consistently resolves the issues.
5/5
TrustpilotJust makes my job easier
Just makes my job easier Thank You
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