5/5
TrustpilotJust makes my job easier
Just makes my job easier Thank You
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSpeedy support and quick resolution
5/5
TrustpilotGreat customer service!
5/5
TrustpilotExceptional Team
While the software does have some deficiencies and areas that could be improved, the team behind Strata Master truly makes a difference.
5/5
TrustpilotShay Elmi is extremely helpful and his…
Shay Elmi is extremely helpful and his knowledge with the system is just amazing, as he has accounting background, it makes it so much easier to get issues sorted with him. He is an absolute asset to MRI.Well done Shay & thanks for all your help that you provide to our Team.
4/5
TrustpilotTECH GREAT; AUTOMATED GREETER WAS DIFFICULT
To get to a person to help was the most difficult part of my call. Some things asked I was not sure about and it doesn't give you the option of saying "I don't know". That was getting me perturbed. When I got a live person, things went very smoothly.
5/5
TrustpilotI love the HUMAN customer Service
I love the HUMAN customer Service. They are kind and helpful..Thank you
5/5
TrustpilotInstant Problem Solved Every Time
Every time I reach out for help, my issue is handled right away. I truly appreciate the quick support, thank you!
3/5
TrustpilotI've never had a good experience trying…
I've never had a good experience trying to resolve issues until yesterday. The technician was great. The phone was answered in a timely matter which was new to me. I'll see how it goes in the future.
5/5
TrustpilotJoyce was very helpful …
Joyce was very nice and both understood my issue and was able to resolve it quickly.
5/5
TrustpilotGreat Support from the team
Team has been great on proactive and responsive support.
4/5
TrustpilotQuick resolution to problem
Solution to problem was resolved quickly
5/5
TrustpilotCustomer service is really good
5/5
TrustpilotAfter using CTMe from the beginning
After using CTMe from the beginning, I always cringe when I run on to those rare brokers that don’t. It reminds me of the value of technology and time well spent on your career. I absolutely appreciate the program and welcome the new additions.
5/5
TrustpilotThe customer support is very quick and…
The customer support is very quick and professional
5/5
TrustpilotCtm for real estate contract software…
Ctm for real estate contract software is the best! Support is timely and knowledgable. I have confidence running my business using this document mgmt online tool.
5/5
TrustpilotVery good software and excellent customer service
Very good software, used it for 6 or 7 years now and it has been very good and reliable. Support is excellent. when I have had questions about how the software works or can I do this or that, there has always been a very quick and succinct answer.
5/5
TrustpilotMRI is easy to use
MRI is easy to use; when needed, customer support is quick and helpful.
3/5
TrustpilotCould be excellent
The Software is amazing. The support is where you fall short. Response via email only is at times insufficient. there is no distinction between the urgency of some matters. support members at times do not know the system better than the users.Cases are automatically closed once a solution has been suggested and before confirming the solution is satisfactory (this one particularly drives me up the wall)
Agent replied · 28 November 2023
Thank you for your review Rafael.We are pleased to hear that you find value in our software but are sorry that you have not experienced the same value add when dealing with our support services.Our regional support manager will be contacting you directly to set up a call to discuss your concerns.
4/5
TrustpilotMRI does alot of things that work
MRI does alot of things that work. However, there are a number of things it does not do. So I think alot of the time when changes or updates are made, real world practicality is not taken into account, or clients consulted.
Agent replied · 27 June 2024
Thank you for your review Brett, your feedback is important to us and we will arrange for your account manager to reach out to you directly to discuss your concerns in more detail.
5/5
TrustpilotVery Professional and patient
5/5
TrustpilotProfessional and knowledgeable service.
5/5
TrustpilotNedbank Host to Host Setup
I worked together with Alex Emmett to setup and go live with Nedbank Host to Host.Working with Alex was an absolute pleasure. He is knowledgeable, professional, timeous and friendly.He is an absolute asset to MRI and MDA and I look forward to working with him again in the future.
5/5
TrustpilotMRI is always there for us
MRI is always there for us. Their customer service is top notch . Technology can be tough and solutions or fixes may take time however they follow an escalation process until an issue is resolved.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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