Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotEver since Covid started it's been…
Ever since Covid started it's been pretty challenging to get phone support. Of course I'm spoiled because I never used to have to wait longer than a couple of minutes to get in touch with someone. It is getting better, but I'm assuming that you are still short on staffing? The help I got was good, but it was interesting to note the known bug in the software.
Howard · 22 September 2021
Agent replied · 28 November 2023
Hello Howard, thank you for sharing your feedback. We’ve tripled our staffing over the last year and will continue to onboard new staff as needed. I’m sure you’re aware that the market here in Colorado has seen incredible growth during that time as well. As we’ve onboarded thousands of new users we’ve seen our call volume increase exponentially while they learn to use the system. To your point, since January of this year we have improved call wait times month over month consistently. We do thank you for your patience and our goal is to ensure that we get to you quickly for future calls.
★★★★★ 5/5
TrustpilotExtremely Helpful
I was amazed at the quick response to get my account reactivated and running again, Thank you so much!
Moses · 10 February 2026
★★★★★ 4/5
TrustpilotMy issue was resolved and the staff are…
My issue was resolved and the staff are very helpful.
Maria · 24 April 2026
★★★★★ 1/5
TrustpilotAs I try to sign in with my…
As I try to sign in with my password,angus tells me I do not have access to the application.
Paul · 10 February 2026
★★★★★ 5/5
TrustpilotEase of use
Ease of use, great output , easy to share and explain to clients
Frank · 31 March 2026
★★★★★ 4/5
TrustpilotFirst time user of the Housing Jigsaw…
First time user of the Housing Jigsaw software it has been great! Simple to navigate through and really straightforward to use and easy case management - I always know where the teams cases are, ensures we stay compliant with H-CLIC. Its the ease of use for homeless case management that really wins this for me!Support team are always helpful although I do have persistent error with some of the reports.
Helen · 23 April 2021
Agent replied · 28 November 2023
Hello Helen, we are really pleased to hear that you are enjoying using Housing Jigsaw. Our Support team and Client Success Manager are following up on this with you to resolve the report errors.
★★★★★ 5/5
TrustpilotExcellent Customer Service
Very knowledgeable, very friendly, and prompt customer service.
Michael · 7 May 2026
★★★★★ 5/5
TrustpilotNothing went wrong
Nothing went wrong. The phone was answered in a reasonable amount of time. The lady was professional and very helpful.
Julie · 30 January 2026
★★★★★ 4/5
TrustpilotYour outages are a problem!!!
Donna · 29 May 2026
★★★★★ 5/5
TrustpilotAnn is fantastic
Ann is fantastic. Very helpful and knowledgeable.
Kiara · 15 January 2025
★★★★★ 5/5
TrustpilotEveryone is very friendly and helpful.
Tracy · 20 May 2026
★★★★★ 5/5
TrustpilotStaff are efficient
Staff are efficient, patient and helpful..
Rosalind · 20 May 2026
★★★★★ 5/5
TrustpilotYour rep went right to the heart of the…
Your rep went right to the heart of the matter and fixed it immediately. Also was nice enough to bring the other agent in on a conference call to explain how he could fix the problem on his end.
Thomas · 22 March 2023
★★★★★ 5/5
TrustpilotKathy Vega, Office Mgr.
Always prompt to reply to my e-mails. And, they are so good to reply in an easy-to-understand manner.
Kathy · 12 February 2026
★★★★★ 5/5
TrustpilotVery friendly and knowledgable
Very fast and friendly
Faith · 1 June 2026
★★★★★ 3/5
TrustpilotE-mail First and provide phone number to be contact.
The phone calls to get technical help take longer than expected, I waited up to 15 minutes, and nobody picked up my phone call. I sent an e-mail and got a faster respond.
Antonio · 25 September 2025
★★★★★ 5/5
TrustpilotQUBE PM - New migration to System
We are new to this system and just migrating so still early days but honestly as someone that has required the online support frequently, i can confirm the response is speedy and effective. I will update this review once we are fully up and running and live but so far a great experience. Thank you.
Rosie · 7 January 2025
★★★★★ 5/5
TrustpilotBank reconciliation resolved
Had a question regarding a bank reconciliation. Representative was polite, friendly and knowledgeable. Issue resolved fairly quickly.
A.E · 5 August 2024
★★★★★ 5/5
TrustpilotCorrecting my error
I had a problem and once I told Tina she was ready to help me with it. While waiting for her to get ready I noticed what the problem was (something I had done wrong) and when I told her she knew exactly what she would have to do to correct it. Within minutes she had corrected my mistake and I was able to proceed with my work.
Rachelle · 13 June 2024
★★★★★ 5/5
TrustpilotGood advice
Good advice Problem was dealt with professionally Thanks
Cameron · 23 December 2024
★★★★★ 5/5
TrustpilotIt was a quick process to resolve my…
It was a quick process to resolve my issue and the associate was very friendly
Mary · 6 March 2026
★★★★★ 5/5
TrustpilotSupport is always there when you need…
Support is always there when you need them.
NGMIII · 20 December 2024
★★★★★ 5/5
TrustpilotMark is the best!
Mark is always very helpful in explaining issues and very prompt in resolving them.
Kasia · 20 September 2024
★★★★★ 2/5
TrustpilotWhy they "improve" something that worked without issues?
In the past we never had issues with Angus Work Orders. Since this company started making changes we have to make new login every few days. Their customer service never replied to emails.
Rufino · 31 July 2024
Agent replied · 14 August 2024
Thank you for your feedback Rufino. We are sorry to hear that you have not experienced the high level of customer service that we strive to provide our clients on each occasion. We would very much like to discuss this further with you but unfortunately, we can't identify you. Please can you send us your full contact details using this form? https://www.mrisoftware.com/contact/
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
