Trusted Agent profile · London
Verified
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you for continuing to support…
Thank you for continuing to support Cornerstone and the IPMS virtual machine. West Vue Apartments HAP Contract is up 9/30/2023 and will not be renewed. Please continue to support us through the final Audit.
5/5
TrustpilotThere's no stupid question
I needed a quick reminder of how a couple items worked. MRI software is always updating their software to make realtors work smarter; not harder. When I called for the help with a couple of new updates, the CTM team was responsive, understanding and quick to answer my questions.
5/5
TrustpilotJust had general questions that were answered quickly
My questions were answered quickly
5/5
TrustpilotSolved my question pronto
Solved my question pronto - knowledgable agents!
5/5
TrustpilotRAM - a great software.
RAM - a great software backed by a great customer service team and technicians. The team's knowledge of RAM is second to none. On top of this, the team is patient, polite, friendly and always willing to go the extra mile to help.
4/5
TrustpilotThis program works great
5/5
TrustpilotVERY KNOWLEDGABLE TECHS
VERY KNOWLEDGABLE TECHS. AND I APPRECIATE THEIR PATIENCE AND DELIGENCE TO GET A JOB DONE.
5/5
TrustpilotIf this is pertaining to the Downstate…
If this is pertaining to the Downstate Inventory, I have worked with Kevin Ragan for numerous years and has always addressed all issues and concerns. I appreciate the communication and always keeping us up to date and to resolve issues immediately.
5/5
TrustpilotExcellent quality of service since I…
Excellent quality of service since I was involved with this outfit from Feb 2004,
5/5
TrustpilotStraight forward
Straight forward, efficient and without issues so far. Thank you!
5/5
TrustpilotResponse Was So Fast
The response time was very fast and my issue was resolved quickly.
5/5
TrustpilotI got the help I needed with my…
I got the help I needed with my credentials.
5/5
TrustpilotMaximus
This company is doing everything well from customer service to knowledge to quick response and very little waiting time to talk to someone to receive help and lastly, all the reps. seem very genuine and kind.
5/5
TrustpilotThey always help me quickly and…
They always help me quickly and efficiently.
5/5
TrustpilotPatient
Patient, accurate help when I needed it!
5/5
TrustpilotSupport is responsive
Support is responsive, prompt, and corrects per the documentation.
5/5
Trustpilottech support is always helpful!
5/5
TrustpilotThe staff posed a question about WL access…
The staff posed a question about access to the status feature in WL and there are so many boxes to choose I wasn’t sure which ones needed to be checked to ensure they received the access they needed so I had to call MRI. Keith patiently went thru the individual access for each employee to ensure the boxes were checked.
4/5
TrustpilotI don’t know if it’s Colorado or your…
I don’t know if it’s Colorado or your contracts but it would streamline things if a counter offer option was included at the bottom of an offer to purchase. A box to check if offer is accepted as written or a counter offer box with a line for price and any changes.
Hello Richard, all of the contracts in CTM come directly from DORA. In 2019, the option in the contract to buy and sell to show whether the sellers accepted or denied the offer was removed. If you would like more information on why this option was removed, we would suggest reaching out to DORA for more info.
5/5
TrustpilotCaring
Caring, listening and working as hard as she could to get us back on line.
3/5
TrustpilotTeh latest updates in AWS has wreaked…
Teh latest updates in AWS has wreaked havoc in our company - problems logging on, long wait times to log on, etc. The Happy updates have eliminated an easy "Find" feature, which was accessible with Cntrl F. Now you have to click Find 2 times to access the appropriate screen. May not seem like much to you, but a big time saver for all users.
Hello Linda, thank you for the feedback. We have identified the solution for the issues with AWS and are currently working to complete them. We'll inform you as soon as this is done.
5/5
TrustpilotQuick work
Quick work, simple instructions.
5/5
TrustpilotExcellent technical support!
5/5
TrustpilotGood job
Always helpful and professional
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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