5/5
TrustpilotThe support team at CTM is great
The support team at CTM is great. The system can be difficult to use but they are always there to help.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFriendly and knowledgeable support team
MRI Support staff is always friendly and helpful. They are all very knowledgeable, they understand the system very well and can understand cases being questioned quickly and effectively. My recent experience was a request to fix an incorrect paid to date adjustment that had happened since the year before. The staff promised to get back with her complete answer soon, and she did it on the next business day.
5/5
TrustpilotThe representative was very…
The representative was very knowledgeable, very patient and assisted me in less than five minutes and you can hear the smile in her voice. It was really a pleasant experience. Thank you all for all that you do daily.
5/5
TrustpilotEasy to use
Easy to use. Simple to execute the document and easy for the recipient.
5/5
TrustpilotRita Chambers
Called me back not long after leaving my number. Knew exactly how to answer my question.
5/5
Trustpilotwhen you get someone who speaks…
when you get someone who speaks English, the response is fabulous. I struggle trying to understand Phillipinos who are not so well versed. Otherwise, the program works quite well.
5/5
TrustpilotAwesome help with my issue
Bailey Little was excellent at fixing my problem and showed me how to fix it in the future.
5/5
TrustpilotThey were patient with me
They were patient with me, they were knowledgable. Thank you all so much.
5/5
TrustpilotProblem reported and dealt with very…
Problem reported and dealt with very quickly.
5/5
TrustpilotQuick to respond and willing to assist.
5/5
TrustpilotEasy to use
Easy to use, always available(almost ZERO downtime), and excellent service.
5/5
TrustpilotThe forms are easy to use
The forms are easy to use, and customer service is outstanding
5/5
TrustpilotIt's looking good
At first it was confusing and couldn't understand how to operate the new software. Once we sorted out all the bugs. My team and I were back in action. Thanks to Matt, Christina, and Sean for helping us out.
5/5
TrustpilotGreat customer service.
5/5
TrustpilotI wanted to express my gratitude for…all the assitance
I wanted to express my gratitude for the support I received from the agent during my recent login issue. They went above and beyond to assist me, especially when I wasn't aware that the link was time-sensitive and kept expiring. The agent was kind enough to resend the link until we successfully resolved the issue.Thank you once again for the exceptional service.
5/5
TrustpilotGreat Customer Service
The response with quick and accurate.
4/5
Trustpilotsometimes is confusing
5/5
TrustpilotUnderstanding Technicians
The technician took time to understand the issue and helped resolve the matter. The best technicians focus on the issue and not the person who might have created that problem. That makes it easier to call back if any other issues arise.
5/5
TrustpilotEfficient and helpful tech
5/5
TrustpilotThe assistance I received for…
The assistance I received for resolving my issues with billing was easy and courteous.
5/5
Trustpilotsuper grateful for all the help when i…
super grateful for all the help when i get lost
3/5
TrustpilotI don't like the signature boxes and…
I don't like the signature boxes and date boxes. Every time I'm creating signature boxes I have to move over the date boxes and adjust the sizes. A lot of extra effort for something that should have a better default format.
Agent replied · 13 April 2024
Thank you for your feedback Melody. We are always looking for ways to improve our platform for our users. We would love to offer some additional help with SMART documents in CTM. We have free training classes throughout the year that are specific to creating and editing SMART documents within the system, that also touch on creating SMART templates so you do not have to adjust the sizing of the signature boxes every time you create a specific document. A manager will be reaching out to you directly with information on upcoming classes and to answer any questions you may have.
5/5
TrustpilotOn Point For Client Support!
MRI Software Support made the experience quick, easy and on point!
5/5
TrustpilotThe rep knew exactly what to do
The rep knew exactly what to do and was very helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
