Trusted Agent profile · London
Verified
★★★★★
2,669 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,669 reviews on three platforms, including 32 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotIsts been 5 days since I can not…
Its been 5 days since I can not Produce a report thru MRI. It is now month end. What am I going to do?Ahh finally all fixed.
Hi Kim, we are sorry to hear that you were having difficulty in producing the required reports last week, but glad to hear that the issue has been resolved. We would really appreciate if you could re-consider your star rating on this review when you get a moment. Thank you.
1/5
TrustpilotI have been trying to get my password…
I have been trying to get my password sort out for weeks, nobody calls me, nobody emails me, no communication and I have to wait and wait for hours on line to get someone to talk to.My advise if you are going to call them grab a comfy chair as you will wait and wait.
Thank you for leaving a review. Unfortunately we are unable to identify you. Please could you send us details here so we can call you back? https://www.mrisoftware.com/contact/
5/5
TrustpilotSheila is the best
Sheila is the best! So patient and thorough. I cannot say enough good things about her!!
5/5
TrustpilotThey answer the phone quickly and…
They answer the phone quickly and resolve the issue professionally.
4/5
TrustpilotErvine is great
Ervine is great. He has been very helpful when I put cases on the board. There is always back and forth on checking and testing which is helpful.
5/5
TrustpilotFive-stars MRI Softwar!
The service member was very knowledgeable and helpful and polite.
5/5
TrustpilotQuick and competent
Your agents are always very quick to help solve what seems like a complicated issue... but they make it easy, and even in off hours (which is usually when in matters, in real estate). Thank you!
5/5
TrustpilotCustomer Service is excellent
5/5
TrustpilotSupport for Reports
I recently needed to call support for help with some of the reports I produce and Ally was fast to respond, polite and friendly and was able to resolve a fairly complicated issue in minutes.Thanks,
5/5
TrustpilotGreat and kind professional service :-)
Marla was great at giving me the information I needed to resolve my billing concern. Very kind and considerate. The support team was 'speedy' in resolving the issue. Like in 5 minutes or less. Very nice :-). Very appreciated.
5/5
TrustpilotVery efficient and easy to use
Very efficient and easy to use! Property Tree helps us manage communication and workflows smoothly. Highly recommended for property managers.
5/5
TrustpilotAlways responsive
MRI Software is always responsive to each issue and concern.
5/5
TrustpilotQuick Response
I did not have to wait long to get the answer to my questions. The technician was very helpful.
5/5
TrustpilotSupport service is always helpful in…
Support service is always helpful in resolving our issues.
5/5
TrustpilotUser friendly
User friendly, and when the occasional question pops up, CTMs customer service department is the best!
5/5
TrustpilotEase of using MRI
MRI is a very good to use for keeping track of your information posted
5/5
TrustpilotAgile and responsive
The company were helpful with a question we had and made a feature change to their software to further support this.
4/5
TrustpilotThis past year we have been in the…
This past year we have been in the process of moving to Agora Insights and upgrading AP checking scanning. Both projects were predicted to be completed by the end of 1st quarter. Neither project is even close to completion. Communication has been one delay after another.
5/5
TrustpilotThe professionalism over the phone and…
The professionalism over the phone and the email communication via email
5/5
TrustpilotYou guys are always there when I need…
You guys are always there when I need you!
4/5
TrustpilotThe long journey is almost over and another is beginning
Tanya Muldrow and John Robert have been wonderful guides on our journey to converting our software to MRI. While we have had a few hiccups due to delays and staff capacity on both ends of the process, the experience has been good overall, and we are eager to make our MRI environment exactly what we need as we become familiar and fill in gaps in the data that was available to migrate.
5/5
TrustpilotIts so nice to call customer service…
Its so nice to call customer service and a kind individual helps you fast.
5/5
TrustpilotDetails
He knew the details of how to make
5/5
TrustpilotWithin just a couple of days.
How fast he was able to correct the problem with our IT.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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