5/5
TrustpilotI like the ease of use of the software…
I like the ease of use of the software for my Real Estate transactions. The assistance is there if I need it as well.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,669 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,669 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent product and outstanding service!!!
I have dealt with MDA/MRI over a number of years. I have found them to be efficient, extremely helpful, and they take the time to explain to you, making sure you understand the workings of the system. Their training is also outstanding, and I have found the consultants go above and beyond to assist. I would recommend them to any Property company.
Agent replied · 28 November 2023
Thanks for the feedback Dlyn, I will pass on your comments to our training and consultancy teams.
5/5
TrustpilotComprehensive and Integrated Solution System
Comprehensive and Integrated Solution: MRI aims to be an all-in-one solution, and for many users, it succeeds. The ability to manage property, accounting, and investment data in a single, integrated platform is a major advantage.
5/5
TrustpilotAlways polite
Always polite, patient and helpful
5/5
TrustpilotDeleted Contracts
The agent that took my call was very knowledgeable and instead of just fixing my problem, he walked me through how to find my deleted contracts. He waited for me to confirm the contracts were back in the system and then showed me how to put them into docs management under the correct buyer.
5/5
TrustpilotResponse to my query was more detailed…
Response to my query was more detailed and quicker. From the information sent to me I could easily understand what I needed to do in order to solve the problem. I also love the MRI Software system in general, as an accounting person the reports generated from the system makes my work and reporting easier. Big up to MRI for the best property system so far.
2/5
TrustpilotNot scalable
Too many errors when a release came up or old issues not resolved.No adaptable for business rules in Mexico, an guess nor for south america.No handle customization level or layers, all must do a copy from original or prior customization.For information extraction not to stable, when try to communicate between DB your own, to square to get access rights.
Agent replied · 28 November 2023
Hello Samuel, we appreciate your feedback and apologize about your experience with our software. I can assure you that our organization takes these reviews seriously, and furthermore, our goal is to ensure that our clients have the best experience possible. I will reach out to your account manager with this feedback. That resource will address each concern and provide all feedback to the appropriate internal teams. From there, we will work with your team to try and find possible solutions for each item mentioned.
5/5
TrustpilotMy request was done…
The response to my request was done efficiently, and Cassie was very kind and helpful.
5/5
TrustpilotCustomer service was fast and…
Customer service was fast and professional and handled my request super fast. Eye happy with the results.
5/5
TrustpilotCustomer Service was quick to fix my…
Customer Service was quick to fix my problem. One simple email and it was done and well communicated.
5/5
TrustpilotVery helpful
Very helpful, polite and knowledgeable. Thank you
5/5
TrustpilotGreat Customer Service!
The customer service I received this week was outstanding.
1/5
TrustpilotAfter 10 days of my previous complaint…
After 10 days of my previous complaint the issue is still not resolved. The promised refund has not been processed nor has the request for an invoice been responded to!!!!!!! Pathetic
Agent replied · 27 June 2024
Hi John, I know that our Client Success Team is currently in contact with you and working with the relevant teams internally to resolve this matter. We thank you for your patience while we work through this process.
5/5
TrustpilotThe support person was great!
5/5
TrustpilotMRI USER PASSWORD RESET
The problem was solved quickly.
5/5
TrustpilotCustomer Service
Very happy with the level of customer service received.
5/5
TrustpilotAgent was kind
Agent was kind, courteous, and knowledgeable.
5/5
TrustpilotThe gentlemen that helped me was very helpful and professional. As he was helping me, he also was able to answer other questions and/or concerns. I was very happy to see great customer in real time.
I was very happy with the professionalism and the great customer service.
5/5
Trustpilotcall response
The attending agent was very friendly and helpful and resolved the issue within the expected time frame. Good client service received over all.
5/5
TrustpilotTHANK YOU
THANK YOU, EXCELLENT PROGRAM/SYSTEM ALONG WITH BACK UP
5/5
TrustpilotREST Professional is a great product.
REST Professional is a great product.It suits the needs of our business for both Residential properties and Commercial properties.
5/5
TrustpilotThis system helps simplify my Real…
This system helps simplify my Real Estate Business by helping me deal with documents from outside systems. The training and support offered by MRI is really great. the system can be a little complex when you first get started. The live training really helps simplify the daily use of it. pro-tip! They record each training. Use that time to take notes. They send out the recording shortly after the class. Wait til you get the recording to try and “play along” in the live system. This will allow you to pause, rewind, and apply what you have learned in the live system much better!
1/5
Trustpiloti dont know
I takes too long to attend to client queries. I have 2 user that i am paying for on the account, but they were deactivated without my knowledge as a super user
Agent replied · 13 April 2024
Thank you for your feedback Luphumlo. Our Client Success Manager will reach out to you directly today to discuss your concerns in further detail and arrange a plan to resolve any outstanding issues.
4/5
TrustpilotTechnical Support are very helpful and…
Technical Support are very helpful and patient and very good with after service follow ups. They provide regular feedback on the progress on active cases that are being attended to
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