5/5
TrustpilotJackie was very helpful and fast in her…
Jackie was very helpful and fast in her replies and I really appreciate her assistance. Thank you very much Jackie!Sincerely,Sofia Marugg with AIY Properties in Lakewood
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,700 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,700 reviews on three platforms, including 32 Google reviews rated 4.2.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotgreat customer service
3/5
TrustpilotWe have been experiencing many lags…
We have been experiencing many lags with reports populating to the communication center, reports that return no data the first time we run and then return a populated report when no data points have been changed in the report parameters. Additionally, CM batches not posting the first time as well. Often times the report takes many minutes (more than 5) to generate which we feel affects our productivity. Not sure what the issue has been but we are hoping that it improves soon.
Agent replied · 28 November 2023
Hello Sandy, thank you for the feedback and apologies for the delay in getting back to you. This is because we have been investigating your issues. Your account manager will contact you to discuss further as some of this will be fixed in the next release. We'll work through with you to get everything resolved asap.
5/5
TrustpilotThe person who as helping me was very…
The person who as helping me was very helpful, knowledgeable and was very prompt with their responses.
4/5
TrustpilotSoftware Best of Breed
Software Best of Breed. Highly configurable, highly customisable. Support can be Amazing, its not always like that, feels like it depends on their workloads and who gets your Ticket, MRI Software have better insight. Frustrating that you cannot get an SQL access to your SQL data (like every other SQL software supplier does) without paying through the nose. New prospects should read this and heed.
Agent replied · 27 November 2023
Thank you for your review Pierino. We have arranged for your account manager to get in touch with yourself and the team to discuss any concerns that you may have in further detail.
5/5
TrustpilotSuper great help!
Quick solution, great customer service and staff!
5/5
TrustpilotThe support person was patient with the…
The support person was patient with the process and walked me through some of the nuances that were not easily discernible. He did a great job
5/5
TrustpilotProfessional
Professional Great software Great customer service
5/5
TrustpilotMRI call in
Quick to respond and provide clarity
4/5
TrustpilotVery Happy with prompt service/response.
5/5
TrustpilotEasy to use
Easy to use - and helpful, knowledgeable customer service.
5/5
TrustpilotChanged password
The young lady that helped me change my password was very kind and understanding, she stayed with me even when I was trying to figure out a new password.
3/5
TrustpilotSoftware is finally working as we…
Software is finally working as we wanted it to, it has taken 9 months to get to this point after going live. The response to our queries has not always been as prompt as we would have wanted, and it has often required me to escalate matters to senior management at MRI to get matter resolved and worked on. There seems to be a lack of management of resource at MRI as they often do not respond as quickly as one would expect them to do to issues that have become critical.
Agent replied · 28 November 2023
Hello Alec and thank you for your feedback. We constantly strive to improve our service delivery to all our clients, and appreciate that there were times in your implementation where this was a challenge, but we’ve taken your regular feedback on board, and we’ve continued to improve and grow our team in your region to better service you and our other customers. We will continue to value your input and feedback, and continue to strive for excellence in your region. We are pleased that the product is a good fit, and is working well for you and your valuers!
5/5
TrustpilotAs always my problem was solved very quickly.
As always my problem was solved very quickly, leaving me time to get a contract written quickly. Thank you so much.
5/5
TrustpilotAgent was very helpful in clear…
Agent was very helpful in clear explanation and direction.
5/5
TrustpilotWe experienced a server related issue…
We experienced a server related issue and MRI fixed it at 3:30am our time. The customer service was.is amazing. MRI staff really care!
5/5
TrustpilotExcellent Customer Service
Solution to my problem, fixed immediately. Customer Service, Excellent. Representative, Mark Cerdan, Outstanding
5/5
TrustpilotI find the software easy to use and…
I find the software easy to use and understand. When I have issues I call customer service and get great service every time.
5/5
TrustpilotIssue resolved quickly.
5/5
TrustpilotMRI has provided innovative software…
MRI has provided innovative software that our agency can use daily. Many new software features MRI has come out with have made our work life so much easier. We currently are using the online applications called Wait List Check. It has saved us so much time and allowed us to receive electronic applications without having in person visits with paper applications during the pandemic. We are ramping up for the MRI Assistance Connect which will also assist us in reaching out to applicants and tenants to perform a number of tasks that had to be done in the office.The MRI account staff is always checking to see if we have any questions or interested in other MRI products as they become available. The support staff is top notch helping to solve our problems as they come up.We look forward to all the new features that will be available soon as MRI upgrades their software version. This will give us the ability to work with their partners to get the best product available.MRI is making our daily work day much better thanks to their software.
Agent replied · 27 November 2023
Hello Richard, thank you for taking the time to leave such a detailed review. It's so nice to hear that MRI is making a real difference to your business.
5/5
TrustpilotGreat problem solving assistance.
What ever the problem. MRI has always been able to help me through the chat feature. So convenient doing this way. Recently there has been a longer connect time. I have been unable to connect with someone on chat with the first attempt more often and has taken 2 or 3 times to do so.
1/5
GoogleAvoid this company and the management at all costs! Matthew Eglise, the senior director has no concept of professional courtesy, nor manners or basic respect! The fact the company doesn't even have a contactable regular telephone number is a major red flag in itself. They promise things, but they certainly don't deliver!
5/5
TrustpilotTemporarily Locked
Quickly resolved the issue.
5/5
TrustpilotCustomer service
Customer service was very helpful
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