5/5
TrustpilotThere are a few aspects that helpful toolare not…
There are a few aspects that are not intuitive but otherwise the software is fantastic.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotEfficiency
Quick response and good product knowledge
5/5
TrustpilotThe team worked hard to help me correct…
The team worked hard to help me correct an issue that was creating havoc with providing synchronization of a contract offer on a listing.
5/5
TrustpilotReally prompt and informative response…
Really prompt and informative response from Kevin at MRI. Carrying on the good work started by his colleague Yana.Kevin's feedback included PDFs of the particular RAM process that I needed help with.
5/5
TrustpilotThe only downside is waiting for a call…
The only downside is waiting for a call back and then calling to try and get help. But very helpful always once you get to speak to someone, always friendly and professional.
4/5
TrustpilotReset passwords
The only problem I have is having to reset passwords
Agent replied · 28 November 2023
Thank you for your review Steven. Our regional support manager will be contacting you directly to set up a call to discuss your concerns.
4/5
TrustpilotEveryone is always very helpful and…
Everyone is always very helpful and responsive. The reason I give 4 instead of 5 stars is because it took a day to get a response.
5/5
TrustpilotThe knowledge is very good and staff…
The knowledge is very good and staff are very friendlly taking thier time to help
4/5
TrustpilotImproved support system over the phone…
Improved support system over the phone as the issues are now directly resolved over the phone most of the times.
5/5
TrustpilotAlways quick and easy.
5/5
TrustpilotAlthough it took me a while to get to…
Although it took me a while to get to the right place on the internet and get some feedback, once I contacted the correct person/place - I was helped perfectly.
2/5
TrustpilotI don't find ctme smart contract very…
I don't find ctme smart contract very user friendly
Agent replied · 27 November 2023
Hello Richard Foerster, thank you for your feedback. One of our support managers has been in touch to discuss this matter with you.
4/5
TrustpilotSome of the staff need more training in the program
Some of the staff need more training in order to assist with enquiries quicker
Agent replied · 28 November 2023
Hello Trudi, thank you for the feedback. We acknowledge that our some of our agents will be less experienced than others but we can assure you that they are actively engaged in ongoing training programs as part of their roles.
5/5
Trustpilotmost of the time knowledgeable
most of the time knowledgeable, considerate and user friendly tech help
5/5
Trustpilotservice is great and staff is…
service is great and staff is accomodating
3/5
TrustpilotPlease cater for residential portfolios…
Please cater for residential portfolios and add number of apartments instead of square meterage to your reports.
Agent replied · 28 November 2023
Thank you for your feedback Thabang. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
2/5
TrustpilotPlease cater for residential portfolios…
Please cater for residential portfolios and add number of apartments instead of square meterage to your reports.
Agent replied · 28 November 2023
Thank you for your feedback Tinashe. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
5/5
TrustpilotMRI experience
Kevin and Gabrielle are always knowledgeable about the products and find the answer to questions and bring back to us if they don't know it themselves. We get Kevin and Gabrielle's engagement when cases are opened and first level of support is not able to resolve the issue.
2/5
TrustpilotTaking care of your clients.
Please cater for residential portfolios and add number of apartments instead of square meterage to your reports.
Agent replied · 28 November 2023
Thank you for your feedback Joos which is most welcome. We are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with you as the Super-User for any further clarification on requirements
5/5
TrustpilotThe extraordinary customer support…
The extraordinary customer support offered by MRI for the Boston Post product is unsurpassed!
5/5
TrustpilotI needed help with taking an old buying…
I needed help with taking an old buying contract and turning it into a Listing contract
5/5
TrustpilotController
Wonderful help desk. Quick to respond and resolve.
5/5
TrustpilotQuick effective support
Ryan did a great job in hearing the time-sensitivity of my issues and working on several options until it was resolved.
5/5
TrustpilotI wrote up an Exclusive Right to Sell…
I wrote up an Exclusive Right to Sell Listing Contact and the buyers email was not popping up. The rep looked at and told me that I had typed the email on the wrong place. He did so in a professional manner
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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