5/5
TrustpilotQuick
Quick, accurate resolution of my issue
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent customer service and very…
Excellent customer service and very knowledgeable.
5/5
TrustpilotAlways there when needed
Always there when needed, ready to help guide and answer all questions asked. Truly appreciate your support and commitment to excellence, thank you!!
5/5
TrustpilotAWESOME EXPERIENCE!
MRI's ULTIMATE professionalism, FANTASTIC customer service, OUTSTANDING representative personality, and their ability to put me at ease with my very limited BostonPost knowledge created an AWESOME experience for me!!!!!!
3/5
TrustpilotSoftware great
Software great, support people amazing, just a bit slow to respond ?
Agent replied · 27 November 2023
Hello Pierino, thank you for the feedback. We have been investigating this for you with our senior support manager. It looks like the vast majority of your cases have been closed the same day. Any that take longer will be because they require further investigation. Our support team works hard to get all matters resolved as quickly as possible. If there is a case where the wait time is unsatisfactory, please do complete the support questionnaire and we will look into it for you.
5/5
TrustpilotConsultant responded speedily and…
Consultant responded speedily and solved our problem within a short time
2/5
TrustpilotIt is taking entirely too long to get a…
It is taking entirely too long to get a support response and help when we need it
Agent replied · 28 November 2023
Hello Robyn, our support team is actively working on your open cases and has provided updates. Please advise if there is a specific case that we can address as a high priority.
5/5
TrustpilotAlways 100%
Everyone is always very helpful and courteous. I've never had an issue that wasn't resolved quickly.
5/5
TrustpilotShe was patient and knowledgeable.
5/5
TrustpilotSolution for my issue was clearly…
Solution for my issue was clearly explained and after I sent amendment to support my problem was solved.
5/5
TrustpilotMRI software checks all the boxes
MRI software checks all the boxes. It's very intuitive and easy to navigate throughout the different modules. It has a great deal of automation which allows users to become more efficient. Only area of improvement is to reduce the hold time when reaching out to the call centers.
4/5
TrustpilotGreat support!
The support team were unrelenting until they solved the issue to my satisfaction. Thank you. OnLocation is a great product that helps our organisation to keep our staff and visitors safe.
5/5
TrustpilotThe best on the market
The best Fixed Asset System I have ever used. Logical, clear and easy to navigate. It does everything you need it to. The only better than the system itself, is the support team that comes with it. I can't recommend this system enough for any business.
5/5
TrustpilotVery helpful
Very helpful, solved my problem fast, very polite.
5/5
TrustpilotThe representative was friendly and…
The representative was friendly and helpful.Thank you!
5/5
TrustpilotGreat & personable customer service…
Great & personable customer service with fast resolution. Thank you!
5/5
TrustpilotCommunication was very good
Communication was very good stayed on the line to make sure my email was receivedGave me an idea of when someone would be helping me reactivate my account.Smooth and Easy
5/5
TrustpilotYour customer service is excellent
Your customer service is excellent, nobody provides support like you do!
4/5
TrustpilotKeep up the good work
I have recently created a good number of cases to have APIs applied to client's environments. The MRI support team has always answered my questions within no time at all and has my work a lot easier.
5/5
TrustpilotGot the answers I needed in a very…
Got the answers I needed in a very short amount of time. Tech walked me through where to find what I was looking for rather than just answering my question. Teach a man to fish!
5/5
TrustpilotThe MRI support staff is very…
The MRI support staff is very knowledgeable and professional.
5/5
TrustpilotBetter Communication
Consult responded timeously and with the knowledge to sort the issue
5/5
TrustpilotSmooth interaction and great results
Transferring from one company to another was handled seamlessly with CTMe.
5/5
TrustpilotResolved immediately
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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