4/5
TrustpilotMRI staff are responding to our calls…
MRI staff are responding to our calls and fixing our problem promptly. Your staff know how to respond to with the knowledge of the system with have and solve the problem.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2. See how it compares with other estate agents in London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPhone call resolved check printing error
Help desk was able to quickly resolved our upload issue, and was able to delete the batch. With one phone call they had us printing checks in just a few minutes.
5/5
TrustpilotAlways helpful and step by step…
Always helpful and step by step instructions is give at all time.
5/5
TrustpilotThe person on the other end of the line…
The person on the other end of the line is always friendly and helpful!
5/5
TrustpilotBrillaint software with great support
Brillaint software with great supportif you are an estate agent looking for functional and powerful estate agency CRM software, this is the product to choose
5/5
TrustpilotThe people that make up the customer…
The people that make up the customer service are incredible and always go the extra mile to make sure all of my questions are answered and problems fixed.
5/5
TrustpilotThe staff was very helpful with regards…
The staff was very helpful with regards to the help needed and walked us through the process
5/5
TrustpilotCustomer service was amazing
Customer service was amazing! She was patient and kind, and walked me through everything! The programs are very helpful as well, and easy to use!
5/5
TrustpilotI love that you actually answer the…
I love that you actually answer the phone. So many businesses are going to text or email support. Please don't move away from the living human being tech support.
5/5
TrustpilotI've been utilizing the CTMe Contracts…
I've been utilizing the CTMe Contracts program for many years now and my business could not run as smoothly without it. It is a MUST for any Real Estate business. Thank you!!!
5/5
TrustpilotI would liked to thank the MRI Software…
I would liked to thank the MRI Software team for their excellent support, they are fantastic, there are none like them. Keep up the good work.
5/5
TrustpilotThe service was excellent.
5/5
TrustpilotHelpful
Love your personal help individuals. They always answer phone
5/5
TrustpilotMy files had disappeared from the…
My files had disappeared from the location they were in and CTM helped me to get them back to where they needed to be!
5/5
Trustpilotfantastic
Their customer service is fantastic! I usually call them over pilot error and they never make me feel like an idiot for calling, 😂. They walk me through the task to get back on track with a transaction!
5/5
TrustpilotThey were prompt and professional
They were efficient and helpful in resolving my issue.
5/5
TrustpilotWe have been using Rest Professional very happily for quite some years.
We have been using Rest Professional for quite some years & have found the support & technical assistance of the highest standard.
4/5
TrustpilotI had a difficult time, when I started, remembering the subtle differences in the exact steps that need to be followed to complete a check run between databases.
Works well but can be difficult to remember which exact steps need to be completed for processes between where the database is hosted. More consistency between all databases would be a welcomed improvement.
5/5
TrustpilotYour support team took care of my…
Your support team took care of my request in a timely manner, Thanks,
5/5
TrustpilotI had been on Sabbatical for a while
I had been on Sabbatical for a while. Called Tech Support to remember how to do a listing. No worries, I was on my way in 10 minutes!
5/5
TrustpilotCustomer Satisfied
The ladies that assisted me in the login issue I was having were very helpful and they made sure my problem was resolved before they hung up with me. Thank you both very much
3/5
TrustpilotLook and feel are outdated and not at…
Look and feel are outdated and not at all intuitive
Agent replied · 28 November 2023
Hi David, thank you for the feedback which we will pass to our product team. We are aware the CTM user interface requires a refresh and are planning for this. In the meantime, there are ways we can improve your use of the system and one of our support agents will be in touch to help you.
5/5
TrustpilotThe customer service agent was…
The customer service agent was wonderful.
5/5
TrustpilotExcellent support!
The customer support for realtors that are using CTMe is unmatched.
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