5/5
TrustpilotMRI Help
Quick to respond and help with my request
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProblem Solving
I was having trouble pulling a report. I called support, and within 2 minutes was talking with a real person who was extremely helpful and gave me clear step by step instructions. She helped solve my problem quickly, efficiently, and effectively.
5/5
TrustpilotAn excellent platform
CTM is an excellent platform with a relatively high learning curve. You may have to think like a software designer to "get" how it works. But once you do, you will appreciate the features. It's almost a CRM in its own right.
5/5
TrustpilotSuper fast service
Super fast service, very helpful. Great customer service.
5/5
TrustpilotConsultant provided exceptional…
Consultant provided exceptional service. she was friendly, knowledgeable and professional. solved my issue
5/5
TrustpilotHelpful
Helpful, and quick service.
5/5
TrustpilotGreat service
The agent that I had was great and very knowledable.
5/5
TrustpilotI always receive the answers I'm…
I always receive the answers I'm looking for and everyone is knowledgeable.
5/5
TrustpilotThey listened to the problem and got…
They listened to the problem and got back to us with a helpful resolution promptly
4/5
TrustpilotI spent hours on hold
I spent hours on hold; however, once I was assisted the problem was addressed immediately.
Agent replied · 28 November 2023
Hello Patricia, thank you for the feedback. There was a surge in demand the week you called and we are working on communicating this better in future so you can avoid these times. Please also do make use of our client portal as we can then call you back after you have logged your case.
5/5
TrustpilotCTM help desk techs are consistently…
CTM help desk techs are consistently knowledgeable and efficient.
5/5
TrustpilotExcellent fast response from your…
Excellent fast response from your operative.
5/5
Trustpilotbeing able to communicate with a person
Being able to discuss the issue with a person
5/5
TrustpilotI LOVE LOVE LOVE the MRI Software
I LOVE LOVE LOVE the MRI Software. It makes life so much easier. It goes where I go and I can write a contract amendment or other contract items in 5 minutes on my iPad or desk top. Thank you.
5/5
TrustpilotExcellent Service
Throughout my query, never felt that the support is getting bogged down. They answered my queries kindly and wisely, though I happened to ask them more than six questions on this single issue.Really great service and I really very appreciate it.
5/5
TrustpilotAwesome Customer Service
Thanks for being super responsive and helpful.
5/5
TrustpilotSupport staff are always well informed
Support staff are always well informed, able to understand and resolve each issue promptly and easily.
5/5
TrustpilotCitrix restrictions resolved
The support agent assisted within minutes of receiving the request. She provided understandable and simple instructions to resolving the issue and was able to assist with further questions. Very professional, friendly and helpful assistance.
5/5
TrustpilotI was able to receive help
I was able to receive help, and directions to do what was needed. Stellar service!
5/5
TrustpilotHousing Jigsaw
We have been using the Housing Jigsaw software since the Homelessness Reduction Act came into effect and it has been great! Really straightforward to use, ensures we stay compliant with H-CLIC, and the team are always really helpful with resolving any issues which arise. We would recommend this product.
5/5
TrustpilotThe support team is wonderful
The support team is wonderful. every time we have an issue, they are very supportive and fix whatever issue we have.
5/5
TrustpilotYou have always done a great job as I…
You have always done a great job as I started with you on 2003 with Roatan Realtors Association and then 2008 with Aspen Glenwood MLS and you just keep getting better
5/5
TrustpilotI have had to contact MRI a few times…
I have had to contact MRI a few times over the last few weeks and they have responded promptly and professionally. They have followed up and support to make sure any issues were resolved. Thank you to all of the team.
5/5
TrustpilotBest tech Support!
We use the Cornerstone software for our community.The software can be sometimes difficult, but the tech support crew is the BEST!They have always helped me through every issue with patience and helped me get through. To Karen, Turay,Tara and Marcia, Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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