5/5
TrustpilotBecause you sorted out your wait times…
Because you sorted out your wait times when calling in for support - I already loved the System and how it functions
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotGreat system
Great system, looking forward to having training videos back. Very very helpful support team and no downtime. Great value for money.
Agent replied · 28 November 2023
Thank you for your review Jess. We have recently updated our support and training videos and I will arrange for a member of the support team to contact you with details on how to access these.
5/5
TrustpilotGreat product, and the best Support!
I rarely have to call for support, but when I do - these guys are fantastic. They make great software, too, but there are few companies left that get tech support and these guys are the best!
5/5
TrustpilotMatt Neary provided excellent customer…
Matt Neary provided excellent customer service. I appreciate his patience and support throughout the process. Thanks!
5/5
TrustpilotIssue I have had for a while was…
Issue I have had for a while was resolved.
5/5
TrustpilotResolved issue and learned new things!
Representative not only solved my issue but educated me on how to be more efficient with the software so Iearned something new!
5/5
TrustpilotNo wait time to get my questions…
No wait time to get my questions answered!
5/5
TrustpilotMRI Staff are AWESOME!
Everyone that I speak with are always polite and professional. They answer my questions or they provide the resources I need to assist me with my task. Pretty amazing crew.
5/5
TrustpilotBackground checks are so easy to get
Background checks are so easy to get! The website is easy to use and the results are quick!
5/5
TrustpilotGreat software
Great software, fabulous customer service
5/5
TrustpilotSuper customer service
Super customer service. The representative that I spoke with understood my issue and was able to walk me through the resolution. Thank you!
5/5
TrustpilotMRI User Experience
MRI is so user friendly and the staff is always so helpful. My recent case was a hard one, and was solved within a day of creating the case. MRI makes it easy to do my job!
5/5
TrustpilotVery helpful and knowledgeable to
5/5
TrustpilotCTM contracts are great and the…
CTM contracts are great and the customer service is always good!
5/5
TrustpilotShe answered in 30 seconds and my…
She answered in 30 seconds and my question was answered and solved in 60!!!
3/5
TrustpilotGreat Services! Area of improvement - more Analytical reports
The Service received was good. Area of improvement - More analysis reports and visual charts, less data providing reports.
Agent replied · 28 November 2023
Thanks for the feedback Tshepiso. I'll pass on your comments to our product management team. There are some visuals available through the tenant and owner portals so it may be worth speaking to your account manager about that option.
5/5
TrustpilotExcellent assistance from Rachel (last…
Excellent assistance from Rachel (last name unknown)
5/5
TrustpilotThe software is great and so is the…
The software is great and so is the staff.
4/5
TrustpilotQuick response time.
The response to my problem was within 2 hours.I appreciate the attention given to me to solve the problem.
5/5
TrustpilotComforting knowledge
The ability to have very knowledgeable staff to deal with problems in a quick efficient manner makes it very comforting to know that the service provided by MRI support is available.
5/5
TrustpilotMy experience was nonstressful due to…
My experience was nonstressful due to your employee Tashreeq.
5/5
TrustpilotMy questions were answered in a very…
My questions were answered in a very timely manner, and completely resolved. Thank you!
5/5
TrustpilotExcellent customer service
Excellent customer service Very helpful and friendly staff.
5/5
TrustpilotService was top notch
Service was top notch, friendly, helpful and knowledgeable.
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