5/5
TrustpilotThe MRI software
The MRI software, support, help desk, and accessibility to the portal and our account manager is seamless. An excellent product - well hosted and well delivered.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood knowledge of how system works &…
Good knowledge of how system works & able to do the necessary remotely. Also, very good turn around time & constant update & feedback on query
5/5
TrustpilotGreat software
Great software! Tech support is fantastic and a pleasure to deal with.
4/5
TrustpilotHUD has created new VMS fields for EHV
HUD has created new VMS fields for EHV, Mainstream, etc. I've asked questions but seem not to be able to get a response regarding the issue (ticket # is 04810825). This particular reason is symptomatic of why I can't rate 5 stars. Typically, I'm very happy with support.
5/5
TrustpilotMy request was answered quickly and…
My request was answered quickly and corrected immediately
4/5
TrustpilotHelpful service
Helpful to recieve support especially as a beginner
5/5
Trustpilottimelyness
very efficient and on time
5/5
TrustpilotThe staff if always friendly and…
The staff if always friendly and helpful and most of the time resolves the issue in a short period of time.
4/5
TrustpilotComplex but useful
MRI can sometimes seem like a complex system, especially when still learning how the system works, but once we get to know it, it does get easier, as does any system.
5/5
TrustpilotThey answered so promptly
They answered so promptly, instructed me what to do before sending information to Support.I followed thru and sent email to support and they very promptly made the changes so I could proceed with my contract.Excellent service.
5/5
TrustpilotHelpful
Helpful friendly and courteous
5/5
TrustpilotSuper quick response time.
Super quick response time.I had an issue as a new user and the support team solved my issue so quickly it was amazing. Super thankful!
5/5
TrustpilotThe representative solved my issue in one call
The representative solved my issue in one call and made sure I had solved my problem before hanging up
5/5
TrustpilotGood value trust accounting software
This platform is a mature and comprehensive service offering that has delivered $ and time savings compared to what I was using prior.
5/5
TrustpilotWait time was minimal
Wait time was minimal, even though the phone prompt suggested high call volume. I left my number and someone called me back within 2 minutes. My issue was easy to fix and the agent was super helpful.
5/5
TrustpilotGreat customer service!
The personel is patient, ready to help, and knowledgeable. You can ask all the questions you want and they will help you.
3/5
TrustpilotIt would be great to see the vacant and…
It would be great to see the vacant and current apartments for the residential porfolio as apposed to the square meters
Agent replied · 28 November 2023
Thank you for your feedback Sonali. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
2/5
TrustpilotResidential
Please cater more for residential portfolios by adding a number of apartments option instead of square meterage option to your reports.
Agent replied · 28 November 2023
Thank you for your feedback Gareth. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
5/5
TrustpilotDuplicate invoices
Due to system issues some invoices were duplicated which could not be removed. The response times were efficient and the urgency in removing the duplicates were addressed in an efficient and quick time frame. Very impressed with all staff who assisted in this issue.
5/5
Trustpilotalways a pleasure
thank you it worked well
3/5
TrustpilotLately (over the last year) I have had…
Lately (over the last year) I have had trouble logging in (errors out) or get odd errors while trying to input information.
Agent replied · 28 November 2023
Hello Jodi, thank you for the feedback. We can't see an open ticket for this issue so please reach out to support and they will investigate it for you.
5/5
TrustpilotI never called MRI before
I never called MRI before. The lady I spoke with was very patient with me. Also, kind and helpful.
4/5
TrustpilotQuick and helpful response
Quick and helpful response. Consultant knew what I needed and assisted promptly and effectively.
4/5
TrustpilotThe rep walked me thur the entire…
The rep walked me thur the entire process. Very patient with me, easy to follow and understand.
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