5/5
TrustpilotCM Module Issues
Great follow through in helping me resolve my issue!
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThe person who helped me solve my…The person who helped me solve my problem, which was self inflicted, was great as well as patient in her knowledge and support. Great Job Thanks
Great program. Helps me with managing my business transactions.
5/5
TrustpilotMark was super helpful!
Mark was super helpful!! Have a great day!
5/5
TrustpilotVery accomodating and Helpful
The tech was friendly, informative quickly helped me resolve filling out the required HS disclosures.
5/5
TrustpilotSmall problem handled quickly and…
Small problem handled quickly and efficiently
5/5
TrustpilotNeeded assistance with a complex strata…
Needed assistance with a complex strata handover. Great support as usual.
4/5
TrustpilotGREAT PROBLEM SOLVING TEAM
The turnaround time for resolving queries is very good. The support team is very helpful and professional.
5/5
TrustpilotI look forward to seeing an MRI email…
I look forward to seeing an MRI email with signatures signed come across as I know I’m one step closer to making a dream home come true to a client.
5/5
TrustpilotResolved my problem quickly & it was…
Resolved my problem quickly & it was done...
5/5
TrustpilotGreat Service
Always quick responses
5/5
TrustpilotLOVE IT
Easy and understandable for clients
5/5
TrustpilotTech Advisors are always very…Knowledgeable and patient
Tech Advisors are always very knowledgeable, patient and helpful. Weekend hours are also very convenient.
5/5
TrustpilotCTM is My Very Valuable Tool
I love that I can have all the info on a transaction in the same folder. And the best part is the quick availability of the support staff when I need help. The dates of my usage of CTM span over at least 6 years.
5/5
TrustpilotGreat help
Great help, done quickly
5/5
Trustpilotthe teacher is very knowledgeable
2/5
TrustpilotResidential Property Reports - Apartments
It would be great if there could be a "Unit Quantity" amount rather than "Square Meters" in the reports for use of residential properties.
Agent replied · 28 November 2023
Thank you for your feedback Patrick. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
5/5
TrustpilotHelpful agents on the phone and very…
Helpful agents on the phone and very patient. They don’t talk down to you and listen to your problem and help fix it. Very pleased with the service.
5/5
TrustpilotVery helpful staff explaining what…
Very helpful staff explaining what needed to correct an issue I created. Thank you
5/5
TrustpilotSo responsive when we really needed it
So responsive when we really needed it. A seamless great customer experience from management to account manager to technician support. Following through on your verbal commitment is sadly a rare thing these days. Well done MRI team!
4/5
TrustpilotFinding past contracts
The staff are always so helpful. The software not so.
Agent replied · 27 November 2023
Thank you for your feedback Elizabeth, we are pleased to hear of your positive experiences with our staff members. We will arrange for a member of the team to reach out to you shortly to discuss your concerns with the software in further detail.
4/5
TrustpilotUsable
The program works as it should no complaints.
5/5
TrustpilotI was new to REST when I started doing…
I was new to REST when I started doing the Trust Account for Holiday Properties. They have taught me everything, they are so knowledgeable. They are wonderful, helpful and patient.
5/5
TrustpilotGreat customer service and clear user…
Great customer service and clear user friendly system.
5/5
TrustpilotHelpful and efficient resolution- thank…
Helpful and efficient resolution- thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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