5/5
Trustpilotvery helpfull and patience
helpfull and patience and support
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat customer service tech help
I had to make a few calls to get different items corrected in my parent contact as per the Listing Agent request, as there's an Estate involved. Both people I spoke to were amazing, patient and kind. What a pleasant experience!
5/5
TrustpilotThe customer service is amazing
The customer service is amazing. They always pick up the phone and they always call back as promised.
5/5
TrustpilotI think its super convenient to use
I think its super convenient to use, especially when the other agent has it too. Your tech support people are wonderful too, so patient. Great paper trail for our transactions!
3/5
TrustpilotGreat experience but long waiting time. the waiting time was very long but the…
the waiting time was very long but the agent helped a lot with my issue
Agent replied · 27 June 2024
Thank you for your feedback Barbara. We apologise if the wait time was longer than usual on this occasion, but good to hear that the agent has helped with your issue. For future reference, we do offer a call back option for support queries and these can also be raised via the myMRI Client Portal for which you have been set up, should you wish to raise support cases in this way. Thank you.
5/5
TrustpilotQuickly resolved my problem and…
Quickly resolved my problem and questions in a knowledgeable and friendly manner. I find technical support to be most helpful and almost always resolves my problem and/or quickly answer my questions.Great Job!
4/5
TrustpilotGood Experience
Overall, MRI does a great job and is very responsive to issue and questions when they come up. One thing I would recommend is an update to their UI. It really hasn't changed in years.
5/5
TrustpilotThank you!!
Every time I call there is someone helpful and knowledgeable and I've never felt stupid! I know sometimes when agents are under deadlines and things go wrong - it's very nice to be able to call and have a calm demeanor on the other end of the line! Thank you so much!
5/5
TrustpilotAwesome
The persons working the cases are great. The software needs some enhancements to fit with government, aka fund, accounting. Ideally, we should be able to use multiple allocations for multiple rows within one journal entry and have the ability to import invoice data.
5/5
TrustpilotSoftware is very user-friendly
Software is very user-friendlyService is GreatCommunication is AwesomeResponses are very quick and professionalProblem Solving - always ends in the issue being resolved immediately and/or as soon as possible.
5/5
TrustpilotQuick response
Quick response, helped me figure out my problem and gave good instructions on how to resolve the issue
5/5
TrustpilotWonderful help
I needed initials put on a document that had already been signed. The person that helped me walked me through it very easily!
3/5
TrustpilotExperience
The customer service was very good, but the wait time for someone answering the phone was poor.
Agent replied · 27 November 2023
Hello Stephanie, thank you for the feedback and apologies that you had to wait on this occasion. We advise using the client support portal to avoid waiting on the phone and we can call you back at a time convenient for you.
5/5
TrustpilotAdded contract details re earnest money and agency with buyer
Added details after contract executed
5/5
TrustpilotThe instructors are very patient
The instructors are very patient, they help correct the issue and teach you how to correct it yourself in the future. They also understand when you are frustrated and when to jump in and help. : )
5/5
TrustpilotGood Job
The staff was very help in getting me back on the system and adding my assistant Pamela to MRI
5/5
TrustpilotAll is good
All is good, very happy
5/5
TrustpilotGreat communicaiton
The communication was very helpful and professional.
3/5
Trustpilotreview of call logged
Logged call to adjust report writer. Could not proceed further as columns cannot be adjusted on reports
Agent replied · 28 November 2023
Hello Olev Taim, thank you for your feedback. A member of the team will be in touch to discuss your feedback with you.
5/5
TrustpilotThe level of customer service is always…
The level of customer service is always exceptional !
5/5
TrustpilotAlways extremely helpful.
5/5
TrustpilotAgent was helpful
Agent was helpful, courteous, and knowledgeable.
5/5
TrustpilotGreat customer service
Always very helpful over the phone, great customer service.
5/5
Trustpilotapplicant issue
issue resolved quickly and professionally
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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