Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotAmazing live chat support team that I…
Amazing live chat support team that I use often. MRI are very slow to impliment suggestions for product development. It takes them 1-2 years to bring in improvements after member suggestions.
Andrew · 8 March 2021
Agent replied · 28 November 2023
Thank you for your feedback Andrew, it's always great to hear that we are providing a good support service. MRI works hard to collate client suggestions for product development and has to prioritise the enhancements which affect the most clients. Unfortunately we can’t implement all requests immediately but there are many added to the roadmap on an ongoing basis.
★★★★★ 5/5
TrustpilotHappy with Service
Knowledgeable support representatives. Always courteous and able to assist me in a timely manner and address my questions directly. I also appreciate speaking with people directly.
Janet · 12 August 2024
★★★★★ 5/5
TrustpilotThe level of knowledge MRI has and the…
The level of knowledge MRI has and the exceptional service.
Marvin · 2 April 2025
★★★★★ 5/5
TrustpilotSometimes I need help with some of the…
Sometimes I need help with some of the most basic problems because I can’t remember where to find things on CTM. So I use the support phone call and usually don’t have to wait but just a few minutes for help. Support people are always patient and very helpful and I appreciate that.
Ann · 24 September 2022
★★★★★ 5/5
TrustpilotKnowledgeable Tech Support
Knowledgeable Tech Support. Quick and courteous
Frank · 20 May 2025
★★★★★ 5/5
TrustpilotThe Cream on top
No matter what the issue, the staff at MRI are always patient, non judgmental, helpful and know the answers and can link into team viewer to guide you on how to rectify an error. Whilst the software is fabulous the cream on the top is the fabulous back up staff.
Peter · 12 January 2023
★★★★★ 5/5
TrustpilotI use HAPPY software daily at work and…
I use HAPPY software daily at work and from time to time, I need assistance from the Helpdesk. I have never been disappointed. The customer service is great. Everyone is professional and cordial while being extremely helpful. I just want to personally thank you all for the great customer service and problem resolutions over the years.Sincerely,Debra Butler
Debra · 22 March 2022
★★★★★ 5/5
TrustpilotThey are very knowledgeable
They are very knowledgeable, patient, kind and understanding
Gaylene · 25 April 2025
★★★★★ 5/5
TrustpilotCourtesy
Courtesy. Positive attitude. Top notch knowledge.
Gunnison · 19 May 2025
★★★★★ 5/5
TrustpilotCustomer Service Call
The service representative was very friendly and ablet o resolve my issue quickly!
Jasmine · 20 February 2025
★★★★★ 5/5
TrustpilotCustomer support is excellent!
They listened to my complaint about lack of functionality on a certain situation and they sent detailed instructions on how to manage it.
Sharon · 24 September 2024
★★★★★ 5/5
Trustpilotalways done in timely manner best service
friendly people very helpful
Rita · 9 June 2025
★★★★★ 5/5
Trustpilotthe mri team is great always very…
the mri team is great always very helpful and if they do not know the answer they are sure to find it.
Tracy-Lee · 9 October 2024
★★★★★ 5/5
Trustpilottech support is so knowledgeable and…
tech support is so knowledgeable and easy to work with
B · 27 March 2025
★★★★★ 5/5
TrustpilotCompany makes process easy to…
Company makes process easy to understand and excellent customer service
Janeth · 26 March 2025
★★★★★ 5/5
TrustpilotThe person was helpful, knowledgeable and kept me informed on the progress of the service ticket.
The person was helpful and knowledgeable
Robin · 14 May 2025
★★★★★ 5/5
TrustpilotVery knowledgeable with prompt accurate…
Very knowledgeable with prompt accurate support
Douglas · 11 May 2025
★★★★★ 5/5
TrustpilotCustomer support is amazing
Customer support is amazing! Always answer the phone quickly and are able to resolve queries straight away, and they stay on the line while I go through the guidance given to make sure it works. Can't fault them!
Beth · 30 November 2023
★★★★★ 5/5
TrustpilotMatt Gruenemeyer
The representative that assisted me Matt G was very helpful, efficient, and helped with finding resources to assist me in the future.
Sonia · 30 September 2024
★★★★★ 5/5
TrustpilotThe representative (Abram) was very…
The representative (Abram) was very helpful, knowledgeable and patient.He listened and understood my concerns and issues. The issue was resolved in one business day and his efforts was greatly appreciated.
Daryl · 9 May 2024
★★★★★ 5/5
TrustpilotThis real estate software has been the steadfast system that never lets us down
This real estate software has been the class leader(in my opinion) for many years, and nothing has changed my feelings here.. I have never had a troubleshooting experience they were not able to solvequickly and efficiently.. all members of the team areerudite and kind.. they are an essential part of my business...
Tania · 12 September 2022
★★★★★ 4/5
TrustpilotOperator error
The staff was knowledgeable and worked my problem (operator error) quickly
Tammy · 3 March 2025
★★★★★ 4/5
Trustpilotall good ,its just hard to find your…
all good ,its just hard to find your help line, I understand you want people to use the knowledge base first but not everything is in there
Michael · 10 September 2021
Agent replied · 28 November 2023
Thanks for the feedback Michael. Our knowledgebase is growing each day with the team creating articles based on the highest demand. All of our support numbers are on the website here: https://www.mrisoftware.com/au/contact-support/ so might be good to bookmark that page.
★★★★★ 5/5
TrustpilotMy issues get resolved quickly.
Christine · 16 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
