5/5
TrustpilotEasy software for even me
Easy software for even me, a 78 year old senior who has trouble with tech!! When I've had problems with contract details, the tech assistants have been so helpful !!
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPerfect
Fast response and issued solve immediately
5/5
TrustpilotI didn't remember how to do something…
I didn't remember how to do something in the software, and Keith walked me through finding the missing piece in my programming of a new project.
5/5
TrustpilotSheila responded VERY quickly to our…
Sheila responded VERY quickly to our request for help, and got our data fixed in no time! Thank you SO much foe your help and expertise.
4/5
TrustpilotGood Valuation Software
As someone who uses valuation systems in my day job this is better than some products on the market. Overall it is a good valuation software product. However it has it's quirks and is still not perfect but MRI have been quick to address area's of improvement and guide through certain specific problems. With the right training and regular use it's a suitable product.
3/5
TrustpilotThe wait time for your customer service…
The wait time for your customer service is no less than 2 hours. We have been with MRI since 2003 and is unacceptable. Although once you do it through the problems get resolved.
Agent replied · 28 November 2023
Hello Marilyn, thank you for the feedback. To avoid waiting during peak times, we advise using our client support portal. That way, an agent can call you back at your convenience without the need to hold. We also noted from your call history that there is a better option to select if you do call in so a customer service agent will email you to advise .
5/5
TrustpilotVery Helpful and very knowledgeable
Very Helpful and very knowledgeable, very professional, very friendly.
5/5
TrustpilotPrecise & Courteous
Quick, precise, and courteous each time I need assistance, so happy my company and the owner of two building I manage chose MRI for their software.
5/5
TrustpilotGreat customer service!
When I was having trouble signing in for the first time, Matt in customer service was there to help me figure it out. He was very friendly and knew what to do.Thanks!
5/5
TrustpilotWith a change to my banks systems I was…
With a change to my banks systems I was greatly assisted by the staff at MRI to overcome my issues and provided guidance to assist with future potential issues. The help team are always helpful, courteous and most importantly extremely knowledgable. They make a difficult situation so easily resolved. Worth their weight in gold !
5/5
TrustpilotI honestly cannot imagine managing real…
I honestly cannot imagine managing real estate transactions without the MRI e-sign software!!!!!!!!
5/5
TrustpilotResolve a payroll issue
The support person we got helped us tremendously and very fast.
4/5
TrustpilotClassification
It is user friendly and good.
5/5
TrustpilotVery Helpful
The representative was very helpful and super friendly. Helped me get a positive pay file designed for my bank to utilize in no time and explained how everything worked ahead of her doing the design work.
1/5
TrustpilotMRI has not been straight forward with HAB users.
MRI has not been straight forward with HAB users since the beginning. Over the course of three years, their support for HAB has decreased, while their fee for support has increased.
Agent replied · 28 November 2023
Thank you for the feedback Thomas. Customer satisfaction is a major priority for us and we are actively taking steps to improve the experience for our clients. We are grateful for the partnership we have with your Agency and are confident that we can provide you with the software tools and support you need to succeed moving forward.
5/5
TrustpilotMy rep worked around a signature…
My rep worked around a signature problem and came up with a good solution.
5/5
TrustpilotGemma fixed my problems this week with…
Gemma fixed my problems this week with mail merge very quickly !
5/5
TrustpilotAssistance has been top class from the…
Assistance has been top class from the MDA support team.
1/5
TrustpilotNeed help on weekends.
4/5
TrustpilotImproved service
I had been frustrated with the time it took to get a response from MRI, but lately have seen some improvements. They were not immune to the national shortage of workers crisis. When you do get a response, staff is very knowledgeable. I hope they keep it up.
5/5
TrustpilotTech Support
I’ve had the call tech support several times recently because of receiving an offer from an agent that didn’t use CTM or Docusign. Tech support was wonderful at walking me through the process of converting the contract and adding signature functionality. Thank you!
5/5
TrustpilotHelpful
Helpful, courteous resolution of my concern.
5/5
TrustpilotThe people I have worked with go above…
The people I have worked with go above and beyond to help me with contract linking questions and even computer questions!
4/5
TrustpilotHelp
Help with regards menu on the cloud system
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