5/5
TrustpilotEfficient and quick resolve.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotExcellent Service
MRI staff is always pretty prompt in responding. The customer service is excellent.
5/5
TrustpilotQuick to help!
Quick response. Answered my question!
5/5
TrustpilotThe tech or helper was very interested…
The tech or helper was very interested in making sure I understood how to perform the task i had requested assistance with. Was a good listener and then was efficient in diagnosing the help that I needed.
5/5
TrustpilotJeff was great
Jeff was great! Got the problem resolved quickly and efficiently.
5/5
TrustpilotThe helpdesk is always right there to…
The helpdesk is always right there to help with any situation. They're all great!
5/5
TrustpilotHelpful
Helpful, professional and patient. Thank you ctmecontracts.
3/5
TrustpilotYour pricing is so high
Your pricing is so high, it is hard to afford for non-profit multi family communities.
5/5
TrustpilotGreat job
I appreciate all of the hard work that your whole team does, each and everyone is very professional.
5/5
TrustpilotHandled my need and very nice on the…
Handled my need and very nice on the phone while working thru it.
5/5
TrustpilotThe customer care person was excellent
5/5
TrustpilotThey solved my problem easily within a…
They solved my problem easily within a good time frame after my request.
5/5
TrustpilotImpressive Customer Service
The level of customer service is impressive.
5/5
TrustpilotStrata Master.
Strata Master.. IT Mark, Sherrie and Pauline Were absolutely outstanding, patient, resolving all my issues to having the Strata Master work ... Our IT had made quite a few errors
5/5
TrustpilotBest assistance so far
Best assistance so far. She took time to help me understand! It's been a while and I have had alot to catch up on.She was incredibly helpful, patient and professional. She treated me with respect. I appreciate and grateful I met her, only 3 months on the job! More like her....
5/5
TrustpilotThe support staff are friendly and…
The support staff are friendly and helpful. They understand your problem and go through solutions step by step.
4/5
TrustpilotThe time it took for the problem to be…
The time it took for the problem to be solved.
3/5
TrustpilotMRI is still quirky
MRI is still quirky. We moved over to 2FA and, many many times, users don't get their texts, system is unavailable and strange errors persist.
Agent replied · 28 November 2023
Thank you for your feedback Joey. I have passed this review to your account manager who will contact you to discuss your concerns in further detail.
5/5
TrustpilotSuccess.
This task has been satisfactorily completed successfully.
Agent replied · 23 May 2024
Thank you for your feedback Michael. I understand that this task has now been resolved and we thank you for your patience whilst we were looking into it.
5/5
TrustpilotAs a TC...
As a TC I wouldn't want to work with out MRI Software!
4/5
TrustpilotAnswered my question with…
Answered my question with professionalism and kindness. Thank you.
5/5
TrustpilotGreat that I can call support and get…
Great that I can call support and get an actual person to assist. Everyone is knowledgeable and helpful no matter what the question/issue. I appreciate that I always feel there is no "dumb question" and if they don't know the answer they will find an answer and get back to you. Mary Lou Fahs
5/5
TrustpilotSmooth and Efficient
Very effective in answering my questions. The follow up was efficient. Very satisfied.
5/5
TrustpilotEasy software for even me
Easy software for even me, a 78 year old senior who has trouble with tech!! When I've had problems with contract details, the tech assistants have been so helpful !!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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