Trusted Agent profile · London
Verified
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotCompletely satisfied with the service.
Thank you for your review Oliver, we are pleased to hear that our software is meeting your unique needs. We appreciate your feedback which is very important to us, and we shall pass this along to the appropriate team for follow up.
5/5
TrustpilotProfessional, Helpful & Knowledgeable
The staff are so helpful, nothing too much trouble. Very professional and knowledgeable in their assistance. They are also very efficient in taking our calls or returning them. Our office really appreciates their kind help.
5/5
TrustpilotKnowledgeable and professional
5/5
TrustpilotEasy to sign up
Easy to sign up. I needed to pay before year end and the folks on the phone made it happen same day.
5/5
TrustpilotThe support team is great
I don’t remember another time I’ve called a support, and spoken to someone that genuinely wanted to help. Feeling guilty about wasting her time, I kept trying to hang up so I could go try to learn by trial and error, but she insisted in taking the time to make sure I knew what I needed to know, before I did.
5/5
TrustpilotThe person did very good on answering…
The person did very good on answering and walking me
3/5
TrustpilotMRI is not intuitive
MRI is not intuitive, and module reports often do not match GL accounts balances.
Thank you for your review Marisol, your feedback is important to us and we will arrange for your account manager to reach out to you directly to obtain more information and discuss your concerns in further detail.
5/5
TrustpilotThe support people are well-trained.
5/5
TrustpilotQuick and Knowledgeable
responsive and knowledgeable support agents
5/5
TrustpilotThe efficiency and detail that your…
The efficiency and detail that your Customer Service Staff takes in problem solving. We are never made to feel rushed or incompetent. You Staff is seasoned and aid with knowledge.
5/5
TrustpilotYour team is always so very helpful. They always treat me with respect and understanding.
Honestly, I feel like I could not do this job without the support I get from your team.
5/5
TrustpilotSupport is extremely helpful
Support is extremely helpful. Thanks for being there for my questions!
5/5
TrustpilotThe representative I spoke with was very helpful
The representative I spoke with was able to quickly help me to get my account reactivated. He answered all my questions and was very patient with me as I worked my way through the payment process.
5/5
TrustpilotGreat Experience
Great Experience! So easy to use and love the reminders that you can receive.
5/5
TrustpilotTech support line was answered promptly…
Tech support line was answered promptly and provided assistance in resetting OKTA and MRI password.
5/5
TrustpilotIT Assistance VERY FELPFUL
I called the helpline multiple times during our transition day and they were kind and helpful.
5/5
TrustpilotAlexander Oya-an-Super Responsive &…
Alexander Oya-an-Super Responsive & Resolves Issues
5/5
TrustpilotA maximum application availability to…
A maximum application availability to perform our task. Excellent response of technical support team.
5/5
TrustpilotThank you
Yolanda is very knowlegable.
5/5
TrustpilotHelp me with login issues
The tech admin was very knowledgeable and courteous.
5/5
TrustpilotGreat help in solving my problem
5/5
TrustpilotCTM representatives are most helpful…
CTM representatives are most helpful and so responsive. spot on service,fast,thorough and friendly.Best customer service ever.
5/5
TrustpilotMRI On-Premise is great!
MRI on-premise is great! We migrated from Yardi a few years ago and have been using MRI ever since. It is very customizable and open to connect to other software. Customer service is on point!
Thanks for your review Mike, we are so pleased to have you on board.
5/5
TrustpilotWhat I need to help clients achieve…
What I need to help clients achieve success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
