5/5
TrustpilotHe was very thorough and asked…
He was very thorough and asked questions I wouldn’t think to ask. he made sure all my contracts were in the right place when I couldn’t find them.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotShay was excellent in solving my…
Shay was excellent in solving my problem and very professional.
5/5
Trustpilotfast and easy
fast and easy! thank you
5/5
TrustpilotProfessional service and prompt…
Professional service and prompt response. Thank you MRI
3/5
TrustpilotGetting better slowly but surely
We had a rough start with MCI, but a lot of improvements have been done or is in process.
Agent replied · 27 November 2023
Rina, thank you for your ongoing support and for working with us to help achieve a great result for Redefine.
5/5
TrustpilotAll good.
All good.Shay was very helpfui.
3/5
TrustpilotThe Time it took to get results should…
The Time it took to get results should be shorter. Also we should be able to email in our problems and questions with backup supporting information instead of just calling in to get a support staff.
Agent replied · 28 November 2023
Thank you for your feedback. We are sorry to hear that you experienced a longer than expected wait on your support issue and thank you for your patience. We would always encourage our clients to submit cases via the myMRI client portal in order to provide more detail and information. We do of course also have the option to call in to our support line if an issue is more urgent.
5/5
TrustpilotFast service
Fast service & spoke with someone who knew what to do.
5/5
TrustpilotI love everything about CTM!
Required forms are saved, docs can be prepped & signed, calendar, contact sheet, email templates, records keeping, can even order the O&E and HW and a lot more other features. Even the support team responds promptly. I love everything about CTM! I hope CTM can be used at other states too!
5/5
TrustpilotVERY HELPFUL
YOU ARE ALWAYS VERY HELPFUL AND KNOWLEDGABLE
5/5
TrustpilotI appreciate the knowledge and…
I appreciate the knowledge and accessibility every time I call and need support
5/5
TrustpilotSupport staff are always amazing
Support staff are always amazing. Very knowledgeable, helpful and friendly. I have been working with REST Professional for over 20 years and have always found support to be outstanding.
5/5
TrustpilotVery helpful and friendly
5/5
TrustpilotMy issue was resolved quickly and…
My issue was resolved quickly and professionally.
5/5
TrustpilotWe were having trouble configuring…
We were having trouble configuring work-stations to our property management system. MRI purchased our PM system last year. The MRI staff was very helpful and we are all set. MRI Jenark set up a Team Call, worked with our IT Department and in a few minutes, resolved our issue(s). They were prompt, helpful and thorough.
5/5
TrustpilotCarl was very helpful in solving the…
Carl was very helpful in solving the problem with accounting IDS
5/5
TrustpilotSupport is patient and efficient
Support is patient and efficient. They ROCK!
5/5
TrustpilotDisposal upload
Calls answered and responses were quick and helpful.
5/5
TrustpilotI really appreciate your staff and all…
I really appreciate your staff and all the help you gave me resolving my issue. Everything works great! and I couldn't be happier with having full access to the app and it has to offer.thank you :)
5/5
TrustpilotQuick and efficient info and help
5/5
TrustpilotI love that I can speak with a person
I love that I can speak with a person, and quickly. So please keep up your good work!
1/5
GoogleSeriously below average software, customer support/service is non existent. If you enjoy paying lots of money and being ignored whilst not being able to do your job properly, go with this company, otherwise go elsewhere.
Agent replied · 28 November 2023
Sorry to hear that, we have checked with support team and we can see that requests for assistance that you logged have been resolved but we have asked your account manager to make contact with you to discuss further.
5/5
TrustpilotGreat Support!
After submitting a ticket we had a very quick response from MRI Support both over the phone and via email. They helped solve the issues we were having with the mobile app and communicated the steps we need to take to resolve the issue effectively.Thanks for your Great support. Very Helpful!
5/5
TrustpilotFriendly
Friendly, helpful, and knowledgable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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