5/5
TrustpilotReview
Tina was very patient and knowledgeable.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotThe system is slow and breaks down…
The system is slow and breaks down often. I call the helpdesk it seems, at least once a month if not more. There are pop-ups for upgrades that I cannot perform. It's a nuisance, because it is constant.
Agent replied · 28 November 2023
Hello Debra, we appreciate your feedback and have passed your concerns on to Product Management. You should expect a response shortly from a manager within that team.
5/5
TrustpilotTech support was very helpful in…
Tech support was very helpful in resolving my issue.
5/5
TrustpilotThe contracts are fairly easy to use
The contracts are fairly easy to use. What I really like is the fact if I need to make a change I can do it without recreating it for signatures! CTMe makes it easy because the staff is knowledgeable, friendly, and responsive.
5/5
TrustpilotAlways good to be assisted regeardin any MRI/MDA Issues.
Always good to be assisted regearding any issues on MRI Property central, Donnay who is an MRI Property Central agent is always keen to help and providing solutions to any queries we have.
5/5
TrustpilotSmall problem that we had spent some…
Small problem that we had spent some time on resolving was fixed in minutes.
5/5
TrustpilotProblem - Understanding
Had a problem that I didn't know how to fix so I called the helpdesk. Problem solved!
5/5
TrustpilotIssue was resolved quickly and reply…
Issue was resolved quickly and reply was quick and clear
5/5
TrustpilotExpert service. Technical issue was quickly escalated and resolved
Great software and the technical support is expert.
4/5
TrustpilotGreat customer service and responsive…
Great customer service and responsive to my integration question
3/5
TrustpilotWhen errors are reported it’s taking…
When errors are reported it’s taking two sometimes three contacts before we get a reply. For example we submitted a ticket in January that still isn’t resolved. However we had to make contact just to see if it was received
Agent replied · 28 November 2023
Hello Steven, thanks for your honest feedback. A senior support manager is looking into this for you and will ensure your cases get resolved quickly.
5/5
TrustpilotAlways there for me making issues that…
Always there for me making issues that come up so easy to deal with.
5/5
Trustpilotgreat, service
Robert was quick and proffesional
5/5
TrustpilotMy problem was resolved to great…
My problem was resolved to great satisfaction and time wise
3/5
TrustpilotItems Needing Improvement
The software is very good at managing our day to day jobs however most days it has periods of very slow response. Online help sometimes shows an attitude of it is in the knowledge base so don't chat.
Agent replied · 28 November 2023
Hello Jenelle, thank you for the feedback. A senior support manager is looking into these issues for you.
5/5
TrustpilotGreat software
Great software. Makes property accounting as easy as it can get. There is also a great support staff for questions and troubleshooting.
5/5
TrustpilotUnexpected refund of month's not used
Hadn't used in 6 months and went to temporarily suspend after being charged 2 days earlier. Customer support was awesome as always and billing took care of the problem past 1 month. Totally unexpected. I HATE the userinterface, but CSS is a complete solutions and their reps are extremely patient, informative, and a pleasure to talk to. ALWAYS!
5/5
TrustpilotIm very satifsied with the help I got.
The last person that I spoke to was friendly; and said she would call back and she did!
5/5
TrustpilotGemma you were great
Gemma you were great, thank you for all your help. You went out of your way to help.
3/5
TrustpilotLindsey property management software
Lindsey property management software is not user friendly.
5/5
TrustpilotGreat staff!
Great staff that is patient and knowledgeable. Very happy that they are accessible for m business.
5/5
TrustpilotDavid was super helpful and quick to…
David was super helpful and quick to fix the issue.
5/5
TrustpilotAnytime I've had to seek assistance
Anytime I've had to seek assistance, I have always been greeted kindly. The reps are very knowledgeable and helpful and my problem and/or questions are solved and/or answered quickly and efficiently.
5/5
TrustpilotThe specialist knew how to source the…
The specialist knew how to source the problem
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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