5/5
TrustpilotGreat
Great, fast and Knowledgeable customer service. The follow up was the money shot.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,670 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,670 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCustomer service was great
Customer service was great. He followed up to see if I needed any more help.
5/5
TrustpilotThe platform that MRI Software provides…
The platform that MRI Software provides enables me to increase my functionality as a real estate broker, bringing in documents seamlessly to the transaction, creating a customized contract experience. When I encounter difficulties within the contract software, CTM and the MRI software team are quick to respond and walk me through it.
5/5
TrustpilotPerson assisting didn't know the…
Person assisting didn't know the solution right away, but took down my contact information, looked into the matter, and had a solution in a very short period of time. Kept my day productive.
5/5
TrustpilotCourteous and knowledgeable attention…
Courteous and knowledgeable attention to my issue with genuine concern!
4/5
TrustpilotNot understanding from Accounting Standpoint
All good they initially had an issue but they were VERY proactive in resolving it for us after the inital hiccup.
Agent replied · 27 November 2023
Thank you for your review Tiia. We understand that this issue has now been resolved by our Financial Accounting team, but will also be arranging for a senior support manager to reach out to you directly to discuss further.
5/5
TrustpilotExcellent software and amazing support…
Excellent software and amazing support from the MRI team.
5/5
TrustpilotVery professional and knowledgeable…
Very professional and knowledgeable assistance.
5/5
TrustpilotTech support is always able to quickly…
Tech support is always able to quickly resolve the problem. They are always polite and patient as well.
5/5
Trustpilotsolved my issue in just a couple…
solved my issue in just a couple minutes.
5/5
TrustpilotExceptional experience.
Quick, friendly and professional assistance is always delivered
5/5
TrustpilotSupport was knowledgeable and quickly…
Support was knowledgeable and quickly resolved my issue.
5/5
TrustpilotMRI always helpfull
MRI always helpfull.
3/5
TrustpilotYesterday's Tech
While convenient for writing contracts, listing docs and disclosures, the layout, set up and functionality are decidedly "old school", not intuitive and not user friendly.
Agent replied · 28 November 2023
Hi Greg, We hear you and are currently working on a refresh of the product as a whole. Our goal is to continue to become more intuitive and user friendly as soon as possible. More to come during 2023! We value your feedback, thank you for sharing!
5/5
TrustpilotSet up
Ms. Lauren was extremely helpful, knowledgeable and professionally. Thanks very much!
5/5
TrustpilotVery easy to understand
5/5
TrustpilotThey answered and solved my problem in listing agreement
They answered and solved my problem in a timely manner
5/5
TrustpilotYou always know exactly how to help and…
You always know exactly how to help and get me moving along quickly.
5/5
TrustpilotShay is always extremely helpful and…
Shay is always extremely helpful and knowledgeable
5/5
TrustpilotMichele was excellent
Michele was excellent. My problem was resolved. I will recommend the MRI company.
5/5
TrustpilotQuick nad accurate response
consultant went above and beyond what i requested. thank you
5/5
TrustpilotGreat trouble shooting with no negative…
Great trouble shooting with no negative comments to the agent
5/5
TrustpilotStaff is always very professional and…
Staff is always very professional and helpful.
2/5
TrustpilotI wish you could have someone who…
I wish you could have someone who speaks with some clarity when they are trying to fix a problem.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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