5/5
TrustpilotCTM representatives are most helpful…
CTM representatives are most helpful and so responsive. spot on service,fast,thorough and friendly.Best customer service ever.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2. See how it compares with other estate agents in London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWhat I need to help clients achieve…
What I need to help clients achieve success.
4/5
TrustpilotRobust and comprehensive software
Robust and comprehensive software. Many features and functionality, however can be over complicated at times. The accounting modules are more complicated than standard accounting systems. Overall the software is the gold standard for property companies.
5/5
TrustpilotSupport was outstanding
Support was outstanding. Quick, accurate, and to the point. Deanna and Dianne were awesome!
5/5
TrustpilotFirst Class Experience
5/5
TrustpilotKnowledgeable customer service
Customer service is very helpful
4/5
TrustpilotOverall it's a good product
Overall it's a good product. But the bugs are a nuisance and generally I don't have time to complain. Need to set aside time to show what's going on in certain parts of the software
Agent replied · 28 November 2023
Hello Brad, thank you for the feedback. Your account manager will be in touch to find out more as our product management team would be keen to run through this with you.
5/5
TrustpilotSupport always helps me
Support always helps me. I know sometimes I can get into some sticky overbearing mind blowing problems. but we always so far manage to come out to the good.thank you support for being there!!!
5/5
TrustpilotTara Hillman was great with what was…
Tara Hillman was great with what was needed.
5/5
TrustpilotI guess I would have to say the whole…
I guess I would have to say the whole way that you make the contract process easy. It gives me peace of mind that the support system is working to make the process easy.
5/5
TrustpilotThumbsUpMRI
Pleasant representative, Expedited quick and efficiently
5/5
TrustpilotGreat experience
My problem was resolved quickly and efficiently.
1/5
TrustpilotVery Little Works the Way it Should
Very Little Works the Way it Should. I feel sorry for the staff having to support the product, must be as frustrating as it is for us.
5/5
TrustpilotChanging contracts and needed…
Changing contracts and needed assistance. Agent was very helpful!
4/5
TrustpilotThe technician was awesome
The technician was awesome. Your platform is too complicted.
5/5
Trustpilotuser friendly
easy to use, works great!
3/5
TrustpilotAfter sales support need to enhance…
After sales support need to enhance further to clear all correction requests in record time.
5/5
TrustpilotTina was fantastic
Tina was fantastic! She was knowledable and fixed the problem immediately! Excellent service!
5/5
TrustpilotEasy Upgrade
Easy Upgrade, Convenient, accurate
5/5
TrustpilotProblem Solved
They had the answer I needed to solve my problem with one call in and an email back with direct instructions on how to solve the issue.
5/5
TrustpilotGreat Technical Support
Great Technical SupportThe technical support I have received each time I've called has always been excellent. The person responding to my request is always knowledgeable and most importantly, patient.
4/5
TrustpilotThere are so many details in this…
There are so many details in this program that it is difficult to use it unless you do so frequently. I do not so appreciate the gracious help the staff gives. Any way to simplify the program would be great but know that would be difficullt. Thanks.
1/5
TrustpilotBoston Post is awful
They can update the software. None of the reports work. It's awful.
Agent replied · 27 November 2023
Thank you for your review Nicole, we treat client feedback very seriously and a member of our team will reach out to you directly to discuss your concerns in more detail.
5/5
TrustpilotRepresentative was super helpful &…
Representative was super helpful & courteous!!
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