5/5
TrustpilotPlanetFM support Services
Always get excellent customer service from support advisers
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAble to connect quickly and person very…
Able to connect quickly and person very friendly and knowlegable
5/5
TrustpilotIt starts with you guys answering the…
It starts with you guys answering the phone and it is not a call center in India!!! Everyone is very lovely and professional. Thank you.
5/5
TrustpilotAwesome!
Always timely answers with great customer respect
5/5
TrustpilotYour representative knew exactly how to…
Your representative knew exactly how to find what I was looking for.
5/5
TrustpilotGreat Experience
The MRI platform is very intuitive, and your customer service is terrific!
4/5
TrustpilotFunctional and relevant software
Functional and relevant software that has become critical to my real estate transactions.
5/5
TrustpilotOur person continued to follow up even…
Our person continued to follow up even several days later to make sure the issue was resolved.
5/5
TrustpilotIt was quick and accurate
It was quick and accurate. You can’t beat that.
4/5
TrustpilotEvolving software with great staff…
Evolving software with great staff behind the scenes to support. We are working through some kinks here and there with the software, but it has allowed us to provide input and feedback in how we want the system to work which has been great!
5/5
TrustpilotVery timely when responding to incident…
Very timely when responding to incident reports.
4/5
TrustpilotYour system goes down and slow…
Your system goes down and slow especially on Fridays and Jewish holidays.Also, logging in during the mornings is hard work.Thanks.
5/5
TrustpilotI got the answer to my question quickly…
I got the answer to my question quickly and efficiently.
5/5
TrustpilotYour support is outstanding
Your support is outstanding! They respond quickly if you have a problem and sort it out quickly.
5/5
TrustpilotAlthough I didn't have a clue how to…
Although I didn't have a clue how to fix my problem the representative for the program I was using jump right and helped me resolve my issue, for that I'm very appreciative!!!!!!
5/5
TrustpilotAlways helpful
Always helpful - explains whatever is needed - Kelly is exceptional.
5/5
TrustpilotAssistance via emails is effective
Assistance via emails is effective. Thanks.It may be better if Live Chat support is available for users (who do not have the client login credentials ).
5/5
TrustpilotGreat Service from Amanda and Jade
Both Amanda and Jade have been extremely helpful explaining how to set up some documents and also issues we were having with a mail merge gas letter
3/5
TrustpilotIt would be nice if you can add the…
It would be nice if you can add the number of apartments instead of square meterage to your reports, that will perfectly cater for the residential portfolios.
Agent replied · 28 November 2023
Thank you for your feedback Lesly. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
3/5
TrustpilotTotal Occupancy to Vacancy
As we are a large residential portfolio, it would be great too see the exact number of vacant apartments to occupied apartments as opposed to square meters.
Agent replied · 28 November 2023
Thank you for your feedback Chad. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
4/5
TrustpilotAs we own a large residential portfolio…
As we own a large residential portfolio and the fact that we can’t see an apartments count in various reports and only square meterage is very frustrating.
Agent replied · 28 November 2023
Thank you for your feedback Grant. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
5/5
TrustpilotIt was a pleasure to be able to get…
It was a pleasure to be able to get immediate supports when I made the call. I recalled the back old times, I used to wait for the call back for at least 2-3 hours after leaving the voice message for assistance. Thank you.
5/5
TrustpilotProactive not Reactive
The software we use, Maintenance 5000, has helped us get our Maintenance department at Taylor Metal Products operating much more efficiently. We have been able to do preventative instead of reactive maintenance and our machine failures and down time have been reduced quite a bit.
5/5
TrustpilotI get my questions answered quickly by…
I get my questions answered quickly by knowledgeable staff.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. MRI Software hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
