Trusted Agent profile · London
Verified
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSupport Specialist
Chris, Matt, Sandy, Lucretia and there's another young lady (I think her name is Ryan or Erin), are all top-notch support specialist. I always get a resolution or if not they follow up to find the solution. A-1 Customer service.
5/5
TrustpilotMRI SOFTWARE
I believe it is a good software but needs to provide flexibility regarding remapping GL without going back and affecting prior years.
Thank you for the feedback Maria, I have passed this on to our product team.
5/5
TrustpilotAmazing patience
The woman who supported me had amazing patience. She walked me through and never made me feel dumb about my questions.
4/5
TrustpilotFirst time resolution
I usually get first time resolution of any issues/queries I raise with the support team. Only thing stopping the 5 stars is the waiting time has increased recently when attempting to get through to support. Once through the team are great.
5/5
TrustpilotI like the fast service
5/5
TrustpilotGreat customer service
Great service and very easy to get started.
5/5
TrustpilotGreat account management and support…
Great account management and support teams.
5/5
TrustpilotAlways Helpful!
Great customer service every time I call!
5/5
TrustpilotSupport Staff is knowledgeable
Support Staff is knowledgeable, courteous, helpful when I need help with little issues or large problems. I have been a MRI customer for 3 years.
5/5
TrustpilotVery Helpful
Was quick and helpful
5/5
TrustpilotGreat!
Quick response time!
5/5
TrustpilotCTM always has knowledgeable customer…
CTM always has knowledgeable customer service agents to help with software questions. As a person who struggles with technology it gives me peace of mind knowing that I can do my job with less anxiety because I have tech support when needed.
5/5
TrustpilotIts the best wish everyone used this…
Its the best wish everyone used this world wide.
5/5
TrustpilotThe whole process was simple and fast.
5/5
Trustpilotquick easy resolution
easy resolution of issue. Even if I figured it out on my own.
5/5
TrustpilotThe folks at HAB are so helpful
The folks at HAB are so helpful. I have been in this job for a little over 2 years and I can't imagine how I would have accomplished a tenth of what I have without their knowledge and help!
5/5
TrustpilotExcellent Guidance
Your support person provided excellent guidance in helping me fully integrate my two sided offer.
5/5
TrustpilotCommunity Manager
Everything is going great!
3/5
TrustpilotPlease can you make provisions for the…
Please can you make provisions for the following: Add the option for residential portfolios, add number for apartments instead of square meterage to your reports.
Thank you for your feedback Liani. As you can see from the other replies to your colleagues, we are aware of the request relating to residential vacancies and this has been added to our development roadmap. We will liaise directly with your internal Super-user for any further clarification on requirements.
3/5
TrustpilotPick up the phone!
When you log a ticket, you get an immediate response email that someone is looking into your issue. But then you may not hear from anyone for quite some time. Then it begins back and forth emails, when a phone call would probably handle everything in one call and save time.
1/5
TrustpilotNot sure why it is so difficult to get…
Not sure why it is so difficult to get in touch with someone to turn on a part of the software that we already pay for...
Hello Brian, apologies that you have had difficulties. I believe your account manager got in touch on Friday to help you resolve the issue and ran through the best way to send in requests. Going forward, please just raise a support case in the MyMRI portal and one of our team members will call you back. You can also contact your account manager directly if you have any issues as they are always there to assist you.
5/5
TrustpilotFast and good
Fast and the technical support is very knowledgable!
5/5
TrustpilotThe Web Application is user friendly…
The Web Application is user friendly and nice.
5/5
TrustpilotEXCELENT
They resolved the issue very fast.
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