5/5
TrustpilotEasy access to customer support reps…
Easy access to customer support reps who know how to solve problems.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLong time satisfied user.
I have used CTME contract software for many years. It is a great product and the support staff has always been polite, helpful and efficient in solving any issues and questions I have had. Thanks to all involved.
5/5
TrustpilotBest thing we've done
Best thing we've done. With SIP, having MRI web based allowed us to keep working without missing a beat. We transitioned from a server based platform back in 2016 and considered ourselves "brilliant" for making this decision. MRI customer service is flawless. We needed them frequently in the beginning, but we barely need to ask questions anymore.
5/5
TrustpilotEasy to understand
Easy to understand Professional, helped in a timely manner and very patient. Thank You!!!
5/5
TrustpilotVery helpful and wasn't mean when I…
Very helpful and wasn't mean when I couldn't figure it out. He helped me to know how to avoid the issue next time.
5/5
TrustpilotMRI software works great and the…
MRI software works great and the support staff really provide fast, professional service when you can't afford delays
4/5
TrustpilotHelpful Reps
Helpful Reps! Every time I call or email, they are knowledgeable and are able to fix the issues/and or answer the questions to assist me in getting the problem fixed.
5/5
TrustpilotFSS Demographics
I called to see if I there was the ability to run a demographics report for to my FSS Action Plan, to my surprise there was. I was instructed how to do and eureka, success. What impressed me the most is the speed that the phone was answered.
5/5
TrustpilotAdministrative Assisatant
very professional and quick to resolve my issue
5/5
TrustpilotThe staff support has been very helpful…
The staff support has been very helpful to me. They even sent me steps on how to do it, and I really appreciate it. Thank you.
5/5
TrustpilotAlways courteous
Knowledgeable, helpful support
5/5
TrustpilotAfter hours Tech support was critical
After hours, tech support was critical to my buyers who wanted to submit an offer on their dream home. Thank you again for the prompt service and helped with a locked contract. Cheers Jan Baer broker owner bear realty
4/5
TrustpilotThe way items interlink is quite…
The way items interlink is quite difficult especially for someone who never used the system before.The training is expensive.
Agent replied · 28 November 2023
Hello Surina, thanks for the feedback. We recommend that you reach out to our support desk where we can provide training articles. Also the team can provide further details on our more cost-effective training options through the website in the form of live webinar training.
5/5
TrustpilotGood customer support
Good customer support - phone number on website and UK-based support staff happy to screen share.
5/5
TrustpilotThe interaction with the support team
The interaction with the support team was excellent. He was professional and knew what MRI is about. The time it took to ensure that I understood how the product worked was amazing. (But this only happens when the teacher has patience)
5/5
TrustpilotExcellent customer service
Excellent customer service FriendlyKnowledgeable Easy to understand Short or little wait timesI’ve been to the classes before but it’s always nice to have a live person to talk to and help when I’m in the middle of a deal ! Thank you
5/5
TrustpilotExpertise
everyone is very helpful, knowledgeable and friendly. I have reoccurring questions and if i have a ticket that is open I can usually get the same cust. support rep to help me which saves time with having to update another rep.
5/5
TrustpilotPhenomenal Customer Service
CTM is always easy to get ahold of, respectful and they solve any problems that I might be having. If I can't get something done myself, I can rest assured knowing that it will get taken care of with one call to CTM!
5/5
TrustpilotI get good customer service everytime…
I get good customer service everytime and appreciate that the software is fairly easy to use,
5/5
TrustpilotTech support was extremely helpful
Tech support was extremely helpful. The program has a wide range of uses. So grateful we can import documents and add text and signatures.
5/5
TrustpilotExcellent service when I had a glitch…
Excellent service when I had a glitch with name integration. Fast and efficient.
5/5
GoogleVery happy with the service from Alex and Brooke at Inventory Hive, they have been very responsive to everything, friendly, helpful and thorough. They are always there if I have a question and have provided excellent onboarding tot heir service. Using this service ahs saved us money and we would recommend to another company.
5/5
TrustpilotWell constructed software
Although we don't fully use this software for it's purpose, I would recommend this software to any real estate agency. The team are very helpful with setup and training and they follow you up with queries and concerns. So, I would definitely recommend MRI Software.
5/5
TrustpilotThank You
She was able to solve my issue and was very professional and kind.
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