5/5
TrustpilotCheck Number replacement
Justin diagnosed the problem was provided a solution which was fast and worked. He told me what I needed to do and what he would do once I completed my part.
Trusted Agent profile · London
Verified
MRI Software London reviews
★★★★★
2,671 reviews across 3 platforms
London, EC2V 8EA
MRI Software's office in London is rated 4.7 out of 5 across 2,671 reviews on three platforms, including 32 Google reviews rated 4.2.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTheir level of knowledge is excellent
Their level of knowledge is excellent. If they don't know the answers they get back to you right away. I actually enjoy calling them and learning new ways to help my buisness.
5/5
TrustpilotThese guys are always so good to get in…
These guys are always so good to get in and help us through contract integration.
4/5
TrustpilotThe icons are not obvious to find…
The icons are not obvious to find things.. the lay out is so condensed it is hard to see
Agent replied · 28 November 2023
Thank you for your feedback Jenn. We’ll be sure to take a look at these items during our upcoming product review and prioritize accordingly.
4/5
TrustpilotI have gotten feed back from clients…
I have gotten feed back from clients that the sales reps do not really know MRI, When asked very detailed questions they can not answer and say it will be a customization. I would suggest just deferring the question to a product manager and getting back to client in a timely basis.
5/5
TrustpilotChanging Name on Listing Agreement
Gilbert expeditiously helped me to get an Amend/Extend to support for name change on a Listing Agreement.
4/5
TrustpilotKnowledgeable
Explained the steps proficiently to help me solve the problem,
5/5
Trustpilot10 out of 10 for customer service
Every time that I have rang for help I have always found the customer service at an excellent level and easy to understand.Also, very quick assistance.
5/5
TrustpilotMy issue was resolved quickly.
5/5
TrustpilotMy request was taken care of so quick…
My request was taken care of so quick and after hours on a Friday night!
4/5
TrustpilotGenuinely excellent product
Genuinely excellent product, trainers know their stuff and the help desk respond promptly and timely with solutions. However it would be helpful if the drop down help menus worked and provided the information as required
5/5
TrustpilotKnowledgeable, professional and fast
I called for some information that should be removed, from my profile and the issue was solved in a professional, knowledgeable and fast.The customer service representative was very polite, showed sympathy and the most important was solved promptly.Thanks
1/5
TrustpilotAs a client
As a client, I know this is a small thing, but you could at least spell my name right. SMH
Agent replied · 28 November 2023
Hello Catherine, we had duplicate records for you on our system and one was spelled incorrectly so I must apologise for this. The error has now been corrected.
5/5
TrustpilotGreat customer service
Courteous, expedient customer service
5/5
TrustpilotPositive evolution of the platform
I see the evolution of the platform to more friendly and easy navigation. We are happy to have this tool for our regular preventive and maintenance operations.
5/5
Trustpilotprofessional
professional, ctring, polite, very patient, expert help. I could not do without itThank you verrrrrry much.TerryHalladay
5/5
TrustpilotExcellent company and staff!
Helpful, professional, knowledgeable and courteous staff AND company! If you're writing real estate contracts, CTME is the way to go!! If you ever have any questions and/or concerns, their support staff always gets you up and running in a very timely manner.
5/5
TrustpilotEasy Peezy Software to Use
The software is easy to use as a front end user and also for my clients to use!
5/5
TrustpilotSoftware that Makes Everything Easy
Our program requires submissions, filling, peer to peer, reports and much more HAPPY's MRI Software makes everything easy. It's user friendly and reliable, also offers various choices. Customer service is top of the line with courteous, determined and prompt personnel. 100% Recommended to all offices working with HUD Housing Programs.
5/5
TrustpilotGreat Costumer service
The response time for my issue was addressed promptly.
5/5
TrustpilotThey understood what I wanted to…
They understood what I wanted to accomplish and told me how to send it and they got it done.
5/5
TrustpilotGreat customer service
The team always respond so quickly and with fast solutions. Thanks so very much!
5/5
TrustpilotCustomer Service A1
The customer service rep who assisted me was knowledgeable and met all of my needs for the phone call.
5/5
TrustpilotBecause you sorted out your wait times…
Because you sorted out your wait times when calling in for support - I already loved the System and how it functions
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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